Hao Vi BBQ

Hello Ms ***,
My name is ***
***,manager of Hao Vi BBQ,I feel sorry to what happened ,I'm always trying to do the best for my business by keeping our food freshly cooked and giving good service to customers.The customer came back and returned food in 04//15,I was absent that day.Early in the morning 04/24/15,her husband came back and I already gave him a full refund.I think the customer and I have a satisfactory settlement
Best regards,
***

Review: I came in to Hao Vi BBQ on April 23, 2015 to buy some crispy pork.I came home and after smelling it and trying it and knew it was bad. I called the store right away and told him that the food I got was bad and he told me to bring it in. when I brought it back to his store 10 mins after buying it, he took my food and put his head down to smell my food and after that he ate a piece of my pork and told me it was not bad. while eating my food and talking to me, I can see a little food coming out of his mouth into the order that I brought back. He would not refund or exchange me for something else. I left his store with no food and no refund. I could not believe a business would treat their customer that way. He also would not give me his name. I hope you should check on this case matter before anyone else get sick.Desired Settlement: Full refund

Business

Response:

Hello Ms [redacted],