Hansen's Home Furnishing Center

Initial Business Response / [redacted] (1000, 10, 2015/10/02) */ I apologize for the dissatisfaction in the furniture We have attempted to repair the complaint that the customer has There truly was no defect in the furniture Therefore, the manufacturer was not going to take care of it [redacted] 's decided to replace the back cushions on their own to satisfy the customer When the customer was contacted, to let her know that we would be replacing the cushions, she refused them and said that she would be contacting her lawyer [redacted] 's has attempted to take care of the customer and the customer refused service

Initial Business Response /* (1000, 10, 2015/10/02) */
I apologize for any confusion on this, but the customer received her furniture on August 15th This should settle this claim Thank you!

Initial Business Response /* (1000, 10, 2015/10/02) */
I apologize for the dissatisfaction in the furniture We have attempted to repair the complaint that the customer has There truly was no defect in the furniture Therefore, the manufacturer was not going to take care of it ***'s
decided to replace the back cushions on their own to satisfy the customer When the customer was contacted, to let her know that we would be replacing the cushions, she refused them and said that she would be contacting her lawyer ***'s has attempted to take care of the customer and the customer refused service