Mrs [redacted] brought me her van, i diagnosed it and told her that in needed Air fuel ratio sensors, and she agreed to the work, the air fuel ratio sensors were determined to be bad and so they were replaced, a week after we had done the work, one of the two sensors we replaced, went bad,...
i replaced both sensors again for Free under out warranty. A couple of days later the light was back on. I did some more diagnostic, the light came back on because there was a computer software problem, I explained to Mrs [redacted] that I did not have the dealer specific scan tool to be able to reprogram her vehicle and that she would need to contact a Nissan Dealer to further help her with the light, and according to her that is what she did, she followed my advise and took it to the dealer and they were able to help her with the second problem she had with her car. I tried to explain to Mrs [redacted] that the dealer was not fixing the same problem I fixed the first time.
Complaint: [redacted]
I am rejecting this response because:Roland gave an incorrect response to make himself appear as if he is not at fault. He has terrible costumer service and did not repair our problem with our vehicle. This is indicative of our dealings with him. When a customer agrees to work being done on a vehicle, you expect the work to fix the problem, which this did not. We were charged even though the problem continues.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Mrs [redacted] brought me her van, i diagnosed it and told her that in needed Air fuel ratio sensors, and she agreed to the work, the air fuel ratio sensors were determined to be bad and so they were replaced, a week after we had done the work, one of the two sensors we replaced, went bad,...
i replaced both sensors again for Free under out warranty. A couple of days later the light was back on. I did some more diagnostic, the light came back on because there was a computer software problem, I explained to Mrs [redacted] that I did not have the dealer specific scan tool to be able to reprogram her vehicle and that she would need to contact a Nissan Dealer to further help her with the light, and according to her that is what she did, she followed my advise and took it to the dealer and they were able to help her with the second problem she had with her car. I tried to explain to Mrs [redacted] that the dealer was not fixing the same problem I fixed the first time.
Complaint: [redacted]
I am rejecting this response because:Roland gave an incorrect response to make himself appear as if he is not at fault. He has terrible costumer service and did not repair our problem with our vehicle. This is indicative of our dealings with him. When a customer agrees to work being done on a vehicle, you expect the work to fix the problem, which this did not. We were charged even though the problem continues.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]