Hanger Clinic

My surgeon recommended an orthotic support and suggested Hanger Clinic as a good place for that. My experience might help you understand why there are too many negative reviews, I was almost one of them until I fully understood the product.

I will start with the unique benefit they offer in orthotics. At no extra charge, they can make big adjustments to the orthotic. I am not aware of any other orthotic product that can be so significantly altered after being made. In my case, that turned pain and disappointment to pleasure and healing. :)

Background. The first version of the insert caused significant pain after using it for a short time. I figured I was "stuck" because other orthotics cannot be majorly- altered. I made an appointment to express disappointment with the product and see if I could get any part of my money back (medical stuff never is by why not ask?).

The clinician, a very bright and insightful person, was as disappointed as I was. It seemed to me it was not just a job to her; it was her craft. We carefully went over the problems with the orthotic. She left the waiting room and came back in about 20 minutes. The significantly-changed orthotics are so awesome I didn't even want to take my shoes off when I kicked back on the recliner.

She wanted me to ease into it over a few days, but it feels so great I will probably want to accelerate that. Many of us with foot problems/injuries struggle to find products that work, Hanger Clinic is often not our first rodeo, so to speak. As a result, it made me pretty cynical so when the product caused such pain, it was too-easy to be upset and just give it up and leave a scathing review.

I am very happy... delighted.. that I made that appointment. I feel that many (probably most) negative reviews are from people who didn't give them the chance to make their unique orthotic product work. I was almost one of them.

I cannot say anything good about this…impossible company to work with
I cannot say anything good about this company. It should not take months to get your shoe back for a common lift from a leg discrepancy I have lived with since 1981. These people have no clue what they are doing and pass the buck in a circle from one to the other, inventing bizarre and nonsense rules about why they have not proceeded with a shoe they have had for 2 months. The first shoe they did took 3 months to get back and I was in the most horrible pain from the leg discrepancy and a bad chiropractor who crippled me. The 7 bulging vertebrae and leg discrepancy was pinching my pirriformis nerve, among others, and I literally could not walk for 7 months, being confined to my recliner while awake and getting little sleep at night without heavy doses of narcotics.
My only relief was to have the shoe lifted and they dragged their feet for months getting it done. How kind or sympathetic was that? Now they are claiming I need a new prescription! The shoe they lifted is falling apart after 7 months. The tip of the shoe is dragging on things and catching grass leaves in between the layers. Let's talk about cheap work to begin with, shall we?
WHY demand a prescription? I am paying this out of pocket. There is no insurance involved. They submit the invoice to no one but me. A call to corporate has netted 0 results. They prevaricate, stutter and refuse to provide good service. I have had this discrepancy since 1981. My leg is not going to miraculously grow.
Basically, no one is responsible at this company, which means no one cares. Don't fall for their BS about customer service. That's not something they care about!
Go to LIFT MYSHOEs.com (720) 638-7525) for better service and cheaper rates! Don't waste your time with these Hanger clinic idi0ts.They cannot think their way out of a wet paper bag.
1. They have no comprehension of customer service.
2. They are not submitting anything to insurance for most patients. You are going to pay out of pocket and then submit yourself if you have any insurance coverage.
3. Expect them to drag their feet and come up with bizarre reasons why your shoe is not ready. Timeliness is not an issue for them. Could this be because employees do not have the ability to solve problems, yet get the blame? Or is it because the business is so poorly run that people keep quitting and the only hires they have are bottom of the pile? Maybe they don't even train these people, just throw them into the fire and expect them to function.Well, remember, Under the Peterr Principle, every employee rises to the highest level of their incompetence. In this case, no one rises very high, which gives you a clue.
4. Corporate does not care, You will never receive a call from them. They merely redirect your issue to the local chapter of "Idi0ts, Inc."
5. Butts in chairs does not equal competent organization.
6. They are not the most affordable out there. Look elsewhere. ANYWHERE but here.

I was with AOI for years (orthotics, braces and crowboots on both feet). Never a problem. Hangar bought them and I am still waiting for one crowboot. First one wasn't make correctly and kept 'being adjusted' finally it got so bad they agreed to create a new one. for free. That was a month ago, and I still don't have it. It was suppose to be ready 10 days ago, but wrong color. Now I get another call not ready until next week! Not sure why these people are so incapable, but they are. I am going to a shoe again after my one foot has been rebuilt, and I have switched to Kenny for the orthotics. I figure they can't be any worse. This makes me sad as my problem started Dec 8 2022. (I should also say the cast my one foot 3 times and it still was wrong! Please don't consider going to Greenwood Indiana Hangar clinic. They are mns.

I was referred to Hanger Clinic through the Veterans Association. I have dealt with them several times and was pleased with the product and the service. Last year (2022) I got a new pair of low boots with velcro enclosure. The velcro was not attached well to the leather. We glued the velcro back to the leather but it did not hold well. By the time we got another appointment we had resorted to using black electrical tape to keep the boots closed. When we saw Anthony and explained why we had tape around the boots, he was not happy. He ordered new boots for me and asked me to wait while he worked on my boots. A few minutes later he returned with my old boots. He had removed the old velcro, cleaned the bottom velcro and had even stitched the top velcro to the leather strap! I cannot tell you how pleased I was that he went to all that trouble. The velcro is holding very well. I am scheduled to get a new pair of boots the end of January, 2023. I would very much like to see Anthony Mace from now on at this establishment. I would highly recommend him and this company to anyone looking for a good pair of boots and excellent service. God bless them for taking care of our veterans. Joe W. Allen, Sr.

My experience at this location has been nothing more than wholesome. Travis is a really great guy and we've been working together to get a Syme's amputation Prosthetic made for a little over a month since writing this and during this process he has listened to me and helped me understand the reasoning behind why he is doing and suggesting the things he does, all with one of the friendliest vibes I have ever gotten from someone working in the medical field. (Which is quite the competition.) And I'm not going to lie I can be pretty dense and weird at times so I wouldn't have blamed him if I made some conversations awkward. :P Norma is also a great receptionist, first few times I went to the Clinic I felt pretty out of place but that's because of a lot of mental stuff I deal with like autism and depression which can make quite the combination for trying to talk to people. All of this being taken into account, I think it's safe to say I highly recommend this place to others.

I was recently referred to Hanger by Kaiser Permanente ("KP") for Diabetic shoes/custom inserts. I had heard about Hanger from other KP members who praised the facility. Starting two years ago, I asked KP's DME Department to refer me there for both footwear and back braces. I was told another vendor "had the contract" and I could not use Hanger. Last year, the "other vendor" made so many and so serious errors on my account and for my orders and I ultimately cancelled all items and demanded a refund. This year I asked for Hanger, and I was very pleased to be given the referral.

Michael Hinkle C.PED gave me the most COMPREHENSIVE foot examination in my life--SUPERIOR to KP's own podiatrists! He explored alternative footwear solutions with me; made the molds; and finalized my order. My previous vendor ONLY CARRIED THE DR. COMFORT line of footwear--Hanger had MULTIPLE LINES, including APEX, which I chose. Two weeks later, much earlier than scheduled, I was asked to return for my fitting. The APEX shoes and custom inserts were SUPERIOR to the Dr. Comfort products, and Michael Hinkle's significant training and experience was again manifest as he explored how my feet should adjust to the new shoes/inserts and what I should look out for if signs of trouble arose.

The entire experience was...revolutionary for me. NO WAIT TIME; complete preparation for my visit; reasonable pricing; and world class attention to my (modest) needs. I cannot convey how much more thorough and expert M. Hinkle was than my previous provider. I also appreciated the abundant efficiency and good cheer of GLORIA and STEPHANIE at the front office! [Without a good front office, no medical provider can render good service.]

I unreservedly recommend HANGER of BAKERSFIELD for anyone needing shoes and inserts--and I strongly suspect that those needing prosthetics of infinitely greater expense and complexity would also receive outstanding treatment. I am grateful that KP has switched to this superior provider.

I have nothing but praise for Kevin King, Hanger Clinic and his staff, located at 510 W. I-30, Ste. 213, Garland, TX. Not only did we receive quick scheduling time, but great service, as well. Mr. King made my grandson, Jamie (and I) feel very comfortable during our visits. Mr. King has great people skills. We certainly appreciated his warmth and caring demeanor.

Jamie was fitted with corrective inserts this year, in August, and they have helped Jamie tremendously. Before the inserts, my grandson, walked with his right foot pointing towards the side, instead of straight forward. He walked somewhat slowly and had poor coordination.

Almost from the beginning, when Jamie received his inserts, I noticed a difference when Jamie walked! He now walks faster, his body straighter and more upright and his right foot does not shift to the right as much as it used to. And, he also walks with better coordination. I am so pleased with these inserts and how much they have benefited my grandson. Jamie quickly adjusted to them.

Another thing of great importance to me was that my grandson's insurance would not cover his inserts, which were quite expensive, but very necessary. Because the entire expense would be covered out of pocket, Hanger Clinic gave Jamie a great discount and, we very happily paid for his inserts. How they have benefitted Jamie! How much we further appreciated what Mr. King and his clinic did for us!

We ar, also, so thankful to Jamie's orthopetic specialist, Dr. John Hibbits, who recommended this wonderful clinician, Kevin King. Dr. Hibbits highly recommended Mr. King and his staff at the Hanger Clinic in Garland. He said that we would be pleased with the service they provide. We have been more than satisfied! Their service was awesome!

We would, certainly, highly recommend Kevin King and his team at Hanger Clinic in Garland, TX for their outstanding service, assistance and loving care!

what a treat if you want to see what a lunatic is like to deal with, complete nut job working the front desk during summer of 2021, save your time and go somewhere else

Reception desk when I walked in, I stood, with my walker, in front of the lady on the phone, behind the glass for 5 min, no raised hand to acknowledge me, looked at me a few times, hung up & said nothing! I said hello? I have an appt. She finally opened the glass & was just no smile, just rather rude, no apology for wait, etc. The "shoe specialist" that was suppose to get me specific very strong support shoes that would not let my feet collapse at ankle, this causes me to almost fall each time, he spent about 10 min with me, imprinted my feet in foam for inserts but did not measure my length or width, went by my old shoes for size, width although I told him they were half inch too big, & I wanted mens shoes,(made stronger), but I got slightly too big, womens shoes, that he said were steel sided that have already collapsed after 3 weeks wearing! He did not ask me my budget & I had to have my daughter charge my $140 payment when I picked them up! I have already complained to medicare customer care & Kaiser about using these guys as a vendor as I did 3 yrs ago with a terrible back brace they told me was the ONLY one they could give me! (Had to purchase my own from another medical equipment supplier. Hoping my foot doctor can find another supplier for next year, I get one pair a year from medicare, even though I cannot believe $140 is only 20% cost of these shoes!

Lady at the front desk 07/27/2021 at 4:30 on Tuesday afternoon, today is completely wack, lost my prescription told me I had to get a new one started telling me how my insurance worked and she knew nothing about it, had my doctor fax over a new prescription she said she never got it, called my doctor and had him on speakerphone they said they faxed it to the right number she said no it never came, then she said something like it doesn't fax to her and somebody also call me to set up an appointment when the last time she took it out of her fax machine and set up my appointment,🤷🏼‍♂️ when I was on the phone I pulled my mask down to talk more clear to my doctor she started yelling at me, no one was in the reception area and she was 12 feet away, make a long story short she did everything in her power to make me upset and it didn't work but I told her I was done with that place and she was the worst ever, she said she was going to call my doctor and tell him that I was a bad customer, she's a crazy one! they lost a customer and I will tell everyone to never go there.

This place deserves a ZERO for patient service. My Dr. sent me Hanger in Savannah at 906 E 68th for for a set of orthotic supports for my shoes. I have arthritis in my feet and need some arch support. I drove all the way to Savannah where the young lady said according to her paperwork I was there to get measured for an ankle brace for my right foot. I told her I think she was wrong because my doctor and I had talked about getting measured for inserts for my shoes to help with some arthritis and arch support in both my feet. She said NO my paperwork says to measure and fit you with an ankle brace for your Right foot and nothing about your left foot. I said no you must be mistaken can you check with my doctors office and get the right information. She said it was not her responsibility to call my doctor's office it was my responsibility. I told her I came all the way to Savannah and you don't even know why I am here. I guess I need to just go home and find out why you folks don't have the right information. She just said "Have a Good Day -bye". This place has no customer/patient service what so ever. It is all about what it says on their paperwork. No offer to help find out where the mix up is. Terrible! 3 days later I get a call from my doctors office saying they sent over the wrong prescription. REALLY? About an hour later I get a call from Hanger Clinic wanting me to reschedule my appointment. NO THANK YOU! I wanted the Hanger Clinic to call my doctor's office to verify the prescription and they refused. They were rude and they lost my confidence and trust in their ability to serve my needs.

Worst Customer Service and Total Scam. This place should be under review by Medicare and a scam. The devices they produce can be bought on Amazon for a fraction of what they charge. But worst of all is their bad attitude and poor customer interaction. AVOID this place.

Making people in FL.wait MONTHS for appointments and devices. They are the only place Medicare uses in FL. Between my doctors screening ho paperwork and Hanger having a monopoly in FL on these devices patients suffer needlessly for a long time. I have been trying to get knee braces for over 3 months and its going to be a couple more.months. I can hardly walk, I am desperate. I called very location within 50 miles and it was amonth wait for.all but one office Some offices never answered the phone and I was sent to.an answering service during business hours. Another office barely spoke to me and told me "We are too busy to answer your questions " I called corporate and they were.no help it was excuse after.excuse. If you are in FL it will be waiting months on end to get appropriate medical.care.and devices. Medicare needs.to be made.aware there are enormous issues with Hanger.

VA assigned me to come to this clinic for a knee brace. At my first appointment I was 10 minutes early, but I still waited over 35 past my appointment time to be seen. In the mean time other patients came and went within a couple of minutes of checking in. Okay they're busy. Right? BUT the person who saw me was a new face...he hadn't interface with the previous clients and now I can only assume he had just got to work or..?. Then after going in to the examining room, he excused himself to go get a measuring tape. Then for over 10 minutes he was gone, but I could hear him outside my room BSing with his fellow workers. Okay just a bad day...crap #@^& happens. Then this week, I came in for my 2nd appt and the same thing is going down...other patients come in and are seen in a few minutes, but after 25 minutes past my assigned appointment time And Zero interface -again- from anyone as to why the wait, I went to the reception window and told them I was leaving and when they weren't so busy...yes right... call and reschedule me. She nodded her head, without saying a thing. Like they couldn't care less. Now it has been 2 days since my visit and I haven't heard a word from them. I'll be contacting VA to let them know my experience with this group...hopefully, they'll find someone else that is more attentive to their patient.

I have been in the process of trying to order a pair of supportive, diabetic shoes for my patient for over a year. I called the patient to find out that he is having his Lt great toe amputated this Friday because HANGER failed to contact the patient for a final face-to-face visit.

If it were possible to aware HANGER "no stars" I would.

The final cost HANGER's poor customer is measured not in money, but in flesh. I hope they are proud of their reputation.

Michael Worley, RN, FNP

Aurora Il office has had script for almost 3 months and never called once to say come in and schedule an appt. I called them during that time to see if they had the script in and was told they did not. Poor customer service! They deserve Zero Stars but that's not a choice! Won't ever go there again.

the folks at the middle Georgia facility are wonderful. The facility is clean and orderly. but the best part is the focus on getting things right for me. I have a knee disark (not a below or above but through the knee). That was a good choice way back when but now they have great AK knees and sockets (the sockets then had issues). if I had to do it over again I would choose the AK option. fitting a disark stump is problematic. but the folks at Hanger take it seriously and focus on both function but also comfort. getting the socket right takes time and effort. Shout out to Darrell Hallman who is focused on getting things perfect for me. I can't speak for every office but the one I use is simply grand

I am writing you in regards to the compliant you received on 8/9/with the ID of Upon receiving the complaint I was very disappointed about hearing about the complainant's dissatisfaction, as we pride ourselves on excellent customer service and standards of careBefore I address the complaints from the complainant I would like to give you some background about our company and cranial remolding orthoses, like the one the complainant's son received Hanger Clinic is a national corporation that specializes in orthotics and prosthetics, also known as bracing and artificial limbs Our practitioners must meet strict certification standard through national boards of certification to be allowed to practiceCranial remolding orthoses fall under our scope of care and require further education to be certified to treat patients in need of a cranial remolding orthosis A cranial remolding orthosis (CRO), which the complainant refers to as a helmet, is an orthosis that is designed to correct plagiocephaly, which is the flattening of the skullCRO's require extensive and exact measurements of the infants skull a long with a detailed scan to capture to shape of the infants current head shape so that a CRO can be custom fabricated for each patientOnce the CRO is custom fabricated for the patient it needs to be fit and adjusted by the practitioner to ensure there is a proper fit with no impingement of the soft tissue and bony anatomy of the infant's cranium After this initial fitting the infant must be seen every 2-weeks for follow up visits to make adjustments to the CRO to continue to provide a proper fit and to take measurements to track progressThese follow up appointments are extremely important due to the rapid growth of an infant's head in the first years of life, any missed appointments can lead to sores and/or slowed progress in improvements in the infant's head shape In regards to the complaint about the CRO not being fit and alleging that the CRO was not custom made, this is untrueAs I have stated above, every CRO fit and provided by Hanger clinic is custom made,with many measurements and laser scan taken so that a CRO can be accurately fabricated per patient In this patient's case the first CRO that was fabricated had an unsatisfactory fit in my professional opinion, so we had the CRO refabricated to ensure a proper fit The complaint about the CRO blocking 1/of the left side of the face is untrue and exaggeratedA properly fit CRO has f langes that extend from the top of the CRO down the cheeks to about level with the bottom of the earThese frame the face and are trimmed so they do not block peripheral visionDuring one of the follow up appointments, I noticed some minor irritation on the left cheek,which led me to adjust the inside of the CRO in that area to prevent further impingementAt a later appointment the parents ask me to completely cut off this flange,this is what the complaint refers to as blocking 1/of the face I did not do this adjustment as it would compromise the structural integrity of the CRO and also prevent proper control and containment of the infant's head I explained this to the parents at that time as to why I would not make the adjustment and my rationale for not doing so and believed at that time that they understood An issue that was a reoccurring issue with this patient including the appointment on July 29th was being late for follow up appointments and/or not showing up for follow up appointments at allAs stated above follow up appointments for a CRO are extremely important for continued proper fit and function of the CROWhen these appointments were missed,Hanger Clinic needed to reach out to the parents to let them know they missed a follow up appointment and need to be rescheduled as soon as possible to make sure the CRO was still properly fitting In these instances, we were very flexible and fit them in at their earliest convenience In the orthotic and prosthetic field it is standard practice that with patients running minutes late it is at the discretion of the practitioner if the patient needs to be rescheduled or will be seen, and patients running late by minutes or more need to be rescheduled as this will more than likely effect the next patientWhen the patient's parents were late for the follow up appointments, often between 15-minutes, they would be seen but this would consistently cause their appointment to run over into the next patient's appointment, which is not fair to the other patientsOn July 29th the patient's parent showed up minutes late for the appointment They are correct in saying that when they walked in there was not another patient in the office, as that time was supposed to be for them,but minutes after their arrival the next patient walked in for their appointment During that time when they were in the office a technician for our HVAC walked in and needed to be shown the location of the unit, since my administrator was trying to get the patient rescheduled I pointed out this location and went back to getting materials ready for the next patient's appointment These allegations of Hanger Clinic being unprofessional, unethical and offering poor customer service are slanderousAt this location alone we see hundreds of new patients a year that state the exact opposite of what this patient claims l hope this helps to clarify the situationIf you have any further questions please do not hesitate to contact me

August 4, 2016To [redacted] ,Hanger received the Revdex.com Complain ID: [redacted] ( [redacted] ) dated July 21, and have been in the process of reviewing this complaintI understand from your voicemail that this complaint is closed and there is no further response needed from HangerPlease let me know if any further action or information is needed.Regards,Kelly WCorporate Paralegal

In 2015 I had a RBKA an had a prosthetic within six months of surgery. Unfortunately that company made an adjustment that caused an ulcer at the end of the bone. I then had a RAKA in January 2017 and turned to Hanger in Ithaca NY for a AKA prosthetic. Unfortunately I have found Hanger Customer Service to be very lacking. I have been told that the holdup was paper work and there were other times it was 3 or 4 weeks between appointments. I have been transferred to Hanger Johnson City, NY. I am writing this on October 24, 2019 and still DO NOT HAVE A PROSTHETIC. This is the main reason that I have been in The Crown Nursing and Rehab Center all of this time. Need less to say that I have missed being with my family birthdays, anniversaries and holidays. And today I was once again told that there was another paper holdup.
On your web site you talk about how great your Customer Service is, which is the main reason I chose Hanger.