Hanesbrands Inc.

I ordered bras on 8/13/16 and today 8/25/16 the shipping/tracking says they are still NOT YET shipped. Do not order something if you want it in a reasonable amount of time.

Review: Men's t-shirt package contains 6 t-shirts. Additional sticker on the top of the package says "+1 One more for the same price". Since 6 + 1 = 7, I assumed that there would be 7 shirts in the package. There were only 6 and it was not a packaging error the package was designed to only have 6 shirts and the label indicating there is 1 more shirt for the same price is misleading at best.Desired Settlement: Change their advertising, basically don't put a sticker on the product that says there is an extra t-shirt in the package.

Business

Response:

Dear **. [redacted],

Review: I purchased both a pack of Hanes white, medium X-TEMP V-neck and Crew. all shirts in both sets have a crease running down the center from neck to waist on both front and back. I've tried washing, drying, and even ironed one of the shirts for 15 minutes. I've never had this problem with any clothing in my life. and it's not only mine. the product picture on Amazon (http://www.amazon.com/Hanes-3-Pack-Ultimate-X-Temp-T-Shirt/dp/B00C57A25Y) shows the same crease! if Hanes is being honest, this is clearly a quality control issue; either a whole batch, factory, or otherwise is failing. if need be, I can send a picture of mine to verify.considering the quality control issues, 'store credit' would seem foolish. I don't have the time to be sending another request when the next sets have creases. and I certainly don't want to deal with hanes' lack of customer service. (I contacted hanes with this same description and received an automated response asking for my personal details. It's been 9 days since I've responded and I haven't even received an automated response back from them.)Desired Settlement: $35 direct deposit or check. crew neck product is listed for a regular price of $17.50 on hanes.com, so $17.50 for each set.

Business

Response:

We have responded to the Mr. [redacted]'s complaint regarding Hanes Men's X-Temp shirts. The letter copied below was sent to him Friday afternoon, 4/10/15 to his email address [email protected]@yandex.com. A refund of $35.00 will be processed today, 4/13/15, and mailed via US Mail on Tuesday, 4/14/15.Thank you,Beth S[redacted]HBI Consumer Care336-519-5450[redacted] Dear Mr. [redacted], Thank you for emailing us about our Hanes

Underwear product. We're sorry you experienced a problem with our

product.Because nothing is more important to us

than manufacturing a superior product, we are reporting your experience to our

Quality Assurance Manager. Also, by US Mail we will be sending you a $35.00

refund check. The check will be from Hanesbrands Inc, our parent company. Please

allow 7- 10 business days for this to arrive. Should you continue to

have problems with our product, we may ask you to return the product. We will

gladly provide you with a postage paid label. This will enable us to analyze the

problem as part of our continuing research for product improvement. Product

returns become property of our company. If you should have any questions or need

further assistance, please call us at 1-800-994-4348, our hours of operation are

Monday through Friday, 9:00 am to 4:30 pm (EST).Sincerely,Stephanie

G[redacted]Consumer Care Specialist

Review: I purchased 6 pairs of Hanes signature French terry pants (style 25420) and 4 Hanes signature soft ponte 3/4 sleeve shift dress (style 26467). I bought these in assorted colors and the price was $30 each for the French terry pants and $40 each for the soft ponte sleeve shift dress. I spent a total of $340.00 on these items and was very disappointed because within the first week the threads started coming out. I contacted Hanes and was told to send the items back to the following address for a refund:Satisfaction GuaranteeHanesP.O. Box 5000Rural Hall, NC 27098Being that it was a PO BOX I was forced to send via US Mail First Class mail I was not given a tracking number. I sent these items in October. I have called customer service several times only to be hung up on or transferred from department to department. Initially I was told that my items were received and a refund was being processed. Later I was told my record could not be found. Buying from such a reputable brand as Hanes I didn't expect any quality issues or issues with getting a refund. I am now out the 340.00 I spent on the clothing plus 12 dollars in mailing expenses.Desired Settlement: A refund check in the amount of 352.00 (340 clothing plus 12 mailing)

Business

Response:

Dear Mr. [redacted],

Thank you for allowing us to investigate

your claim for returned merchandise. We have received through the RevDex.com your statement of complaint involving a return of:

6 Hanes Signature French Terry Pants (hanes.com style

25420) value of $30.00 each total amount $180.00.

4 Hanes Signature Soft Ponte 3/4 Sleeve Shift Dress

(hanes.com style 26467) value of $40.00 each total amount $160.00 as per your

statement.

The above styles 25420 and 26467 are sold exclusively

through our website and catalog businesses of Hanesbrands. Therefore we checked

with that area and they have no record of having sold this item thru any records

from the website or catalog. This was checked out from this household address

at PO Box 1713, Newport Beach, CA 92659. They investigated sales records to see

if under any of these various spellings: [redacted].

Unfortunately, we were unable to find any sales at this address.

If you will kindly check to see if any order was

placed at our website Hanes.com or Onehanesplace catalog - perhaps with a

different name or address. We will be happy to review the sales again, if

another name where the styles 25420 and 26467 may have been

purchased.

It is most unusual, to have not received a return,

but when a claim is made we will gladly check the sales/returns records that may

be under another name/address. As we are unable to compensate for items we have

not received the return of.

Mr. [redacted], you may reach us at 1(800)

994-4348, Monday through Friday from 9:00 am to 4:30 pm (EST),if you have other

names we may research so we may assist you in locating this return.

Sincerely,Reba A[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The items were received as gifts. They were mailed back to the address provided by hanes consumer service. Hanes admitted in several calls that they were in receipt of my merchandise. This is not right that Hanes wants to keep my return money and my merchandise. I returned these items in good faith per the instructions given to me by hanes

Regards,

Business

Response:

Thank you for allowing us to investigate your claim of returned merchandise. At this time we nor our catalog division has any record of return from your name and address. We assumed this was ordered under your name as you stated in the first contact "I purchased 6 pairs of Hanes Signature French terry pants (style 25420).." Thank you for clearing up that this was a gift and not purchased from you.The Hanes Signature product line is only available through our website and catalog. We have checked at the website/catalog and our area no record exist for a return of Hanes Signature with the name and address you provided. We will however be more than happy to check under the name and address of the person that gave you the gift. We hope you understand our position but we are unable to replace or refund for product we do not receive.Sincerely,Reba A[redacted]

Review: Bought a pair of Hanes brand pajamas at [redacted]. The fabric fibers are shedding and falling apart. The defect is so bad that it is shedding fibers all over the house.Desired Settlement: Refund .and removal of fibers from my house, additionally not sure about health hazard could be one too.

Business

Response:

Attempted phone call to consumer on 2/5/14 with no response. A refund for $29.99 was sent to the consumer on 2/7/14

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,