Handyman/Kevin Hupp

Nov/01/10:01:46AM CVS HEALTH [redacted] ***Omnicare a CVS Health company [redacted] ***November 1, 2017To Whom It May Concern:This letter is in regards to complaint [redacted] Upon reviewing this complaint, the increase ofthe cost of the generic Zyrtec was due to a dosage form change for the medication.Due to variations In medication dosage form and cost of medications, the cost of medicationsmay Increase from time to time on a customer’s statementAs a courtesy to the customer,Omnicare has made the decision to issue a credit to the customer for the difference in pricing.This can take up to days to appear on the customer statement.If there are any further questions regarding this please contact me at [redacted] .Sincerely, [redacted] ,Regional Billing Business Analyst III

Nov/01/10:01:46AM CVS HEALTH *** ***Omnicare a CVS Health company*** *** ***
*** *** *** ***
*** ** ***November 1, 2017To Whom It May Concern:This letter is in regards to complaint ***Upon reviewing this complaint, the increase ofthe cost of the
generic Zyrtec was due to a dosage form change for the medication.Due to variations In medication dosage form and cost of medications, the cost of medicationsmay Increase from time to time on a customer’s statementAs a courtesy to the customer,Omnicare has made the decision to issue a credit to the customer for the difference in pricing.This can take up to days to appear on the customer statement.If there are any further questions regarding this please contact me at ***.Sincerely,*** ***,Regional Billing Business Analyst III

see attached

Nov/01/2017 10:01:46AM CVS HEALTH [redacted]Omnicare a CVS Health company[redacted]
[redacted]
[redacted]November 1, 2017To Whom It May Concern:This letter is in regards to complaint [redacted]. Upon reviewing this complaint, the increase ofthe cost of the...

generic Zyrtec was due to a dosage form change for the medication.Due to variations In medication dosage form and cost of medications, the cost of medicationsmay Increase from time to time on a customer’s statement. As a courtesy to the customer,Omnicare has made the decision to issue a credit to the customer for the difference in pricing.This can take up to 60 days to appear on the customer statement.If there are any further questions regarding this please contact me at [redacted].Sincerely,[redacted],Regional Billing Business Analyst III