Hand Crafted Tasting Company

With regard to [redacted] complaint, ID #: [redacted] [redacted] We did postpone our beer festivalIt was due to completely unforeseen circumstances out of our controlThe same day we realized the postponement was unavoidable we contacted all attendeesThey were given five days within which to ask for a refundHand Crafted Tasting cannot directly issue a refundIt must happen through our ticketing company [redacted] It is our understanding that attempts were made to issue Ms [redacted] a refund but it did not go through because the credit card she used for the purchase was no longer validShe did reach out to us but she used a different email address for her correspondence then the email address that was used for the purchase, she failed to point this outWe had difficulty matching the twoBy the time the situation was rectified [redacted] and closed out the original event in their system and opened the postponed event under a new date as a new eventThat is simply how their system worksAt that point we had to, and did find a way to refund Ms [redacted] outside of the ticketing systemThis took some extra time but is was doneMs [redacted] received her full refund prior to our receipt of your letter as it was always our intention to refund all who asked within the refund period.Ms [redacted] refers to a patternWhat pattern? Over three years we have produced over twelve beer fests in five cities nationwide, including two past shows in DCWe have never had to postpone a show last minute beforeWe have never had a refund complaint with any past DC show or any other beer fest anywhere in the country, so again I ask what pattern? Further, this postponement was not something we wanted to doIt cost us refunds, ALL of which have been completedI suggest that her use of the work "swindled" boarders on the liable and we take serious umbrage with the accusation.I trust you will update your records with the information contained hereinThank you in advance for your attention to this matterIf you have any further questions please do not hesitate to contact me.Also, please send me a quick reply confirming receipt of this emailThanks you.Best Regards

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do wish to point out that the credit card I used to purchase the tickets is still valid and did eventually have the refund applied to it, which could not have been done otherwise I contacted the company for a refund from both e-mail addresses I use, as I was not sure which one my *** account was linked to, so they should have had the necessary information Also, if you look at the complaints associated with their *** page, I am not the only person who had difficulty receiving a refund, meaning that my case was not an isolated incident If a refund was to be delayed for whatever reason, a simple acknowledgement of my refund request would have been appreciated Instead I was left in limbo with no idea whether my request had even been received or accepted I hope in the future such issues may be avoided through better communication
Regards,
*** ***

With regard to [redacted] complaint, ID #: [redacted], the information and acquisitions presented by her are inaccurate and in some cases down right inflammatory. 34, 34); font-size: 12.[redacted]7349px; font-family: arial, sans-serif;">We did postpone our beer festival. It was due to completely unforeseen circumstances out of our control. The same day we realized the postponement was unavoidable we contacted all attendees. They were given five days within which to ask for a refund. Hand Crafted Tasting cannot directly issue a refund. It must happen through our ticketing company [redacted]. It is our understanding that attempts were made to issue Ms. [redacted] a refund but it did not go through because the credit card she used for the purchase was no longer valid. She did reach out to us but she used a different email address for her correspondence then the email address that was used for the purchase, she failed to point this out. We had difficulty matching the two. By the time the situation was rectified [redacted] and closed out the original event in their system and opened the postponed event under a new date as a new event. That is simply how their system works. At that point we had to, and did find a way to refund Ms. [redacted] outside of the normal ticketing system. This took some extra time but is was done. Ms. [redacted] received her full refund prior to our receipt of your letter as it was always our intention to refund all who asked within the refund period.Ms [redacted] refers to a pattern. What pattern? Over three years we have produced over twelve beer fests in five cities nationwide, including two past shows in DC. We have never had to postpone a show last minute before. We have never had a refund complaint with any past DC show or any other beer fest anywhere in the country, so again I ask what pattern? Further, this postponement was not something we wanted to do. It cost us 793 refunds, ALL of which have been completed. I suggest that her use of the work "swindled" boarders on the liable and we take serious umbrage with the accusation.I trust you will update your records with the information contained herein. Thank you in advance for your attention to this matter. If you have any further questions please do not hesitate to contact me.Also, please send me a quick reply confirming receipt of this email. Thanks you.Best Regards

Review: I purchased two VIP tickets to the [redacted] on 3/21/15 through this company. Five days before the event they sent out an e-mail abruptly announcing the event was being rescheduled to 5/9/15 and anyone who wanted a refund needed to follow the e-mail's guidelines within 3 days. I did so immediately, and again each day for the allotted time period. I never received a reply, let alone a refund. I have contacted the company half a dozen more times since then: by e-mail, through their website, via their [redacted] page, and even had the intermediary ticket vendor ([redacted] contact them on my behalf. Nothing. I would call them, but their website lists no phone number. Upon viewing their [redacted] page, I see this is not an isolated incident - others have had trouble receiving a refund for the "rescheduled" event. I just don't know what else to do - I feel like this is fraud or theft of some sort, perhaps a plan to make as much money as possible by moving event dates with little warning and ignoring refund requests. I just thought I would let the Revdex.com know, as this seems to be a pattern, and I would like to prevent others from being swindled in this manner.Desired Settlement: I would like to be refunded the full amount of my two VIP ticket price, preferably directly replaced to the credit card with which I purchased the tickets.

Business

Response:

With regard to [redacted] complaint, ID #: [redacted], the information and acquisitions presented by her are inaccurate and in some cases down right inflammatory.We did postpone our beer festival. It was due to completely unforeseen circumstances out of our control. The same day we realized the postponement was unavoidable we contacted all attendees. They were given five days within which to ask for a refund. Hand Crafted Tasting cannot directly issue a refund. It must happen through our ticketing company [redacted]. It is our understanding that attempts were made to issue Ms. [redacted] a refund but it did not go through because the credit card she used for the purchase was no longer valid. She did reach out to us but she used a different email address for her correspondence then the email address that was used for the purchase, she failed to point this out. We had difficulty matching the two. By the time the situation was rectified [redacted] and closed out the original event in their system and opened the postponed event under a new date as a new event. That is simply how their system works. At that point we had to, and did find a way to refund Ms. [redacted] outside of the normal ticketing system. This took some extra time but is was done. Ms. [redacted] received her full refund prior to our receipt of your letter as it was always our intention to refund all who asked within the refund period.Ms [redacted] refers to a pattern. What pattern? Over three years we have produced over twelve beer fests in five cities nationwide, including two past shows in DC. We have never had to postpone a show last minute before. We have never had a refund complaint with any past DC show or any other beer fest anywhere in the country, so again I ask what pattern? Further, this postponement was not something we wanted to do. It cost us 793 refunds, ALL of which have been completed. I suggest that her use of the work "swindled" boarders on the liable and we take serious umbrage with the accusation.I trust you will update your records with the information contained herein. Thank you in advance for your attention to this matter. If you have any further questions please do not hesitate to contact me.Also, please send me a quick reply confirming receipt of this email. Thanks you.Best Regards

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do wish to point out that the credit card I used to purchase the tickets is still valid and did eventually have the refund applied to it, which could not have been done otherwise. I contacted the company for a refund from both e-mail addresses I use, as I was not sure which one my [redacted] account was linked to, so they should have had the necessary information. Also, if you look at the complaints associated with their [redacted] page, I am not the only person who had difficulty receiving a refund, meaning that my case was not an isolated incident. If a refund was to be delayed for whatever reason, a simple acknowledgement of my refund request would have been appreciated. Instead I was left in limbo with no idea whether my request had even been received or accepted. I hope in the future such issues may be avoided through better communication.

Regards,