HAN KOOK GLASS & MIRROR

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Wed, Dec 23, at 3:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & EasternPennsylvania in regards to your complaint # [redacted] .To: "[email protected]" [redacted] **? ???? ??HI!THIS IS [redacted] ***.I READ THEIR RETURN MAILBUT THAT’S NOT TRUEI SEND TRANSLATED TEXT MASSAGE, BETWEEN HE AND ME.AND ATTACH ORIGUNAL TEXTTEXT 10/27/PM 6:FROM [redacted] *** I DID FOLLCALL YOU.BUT YOU DIDN’T PICK UP.DID YOU SEND A CHECK?IF YOU SENT A CHECK, TEXT ME PLEASE10/28/PM 12:FROM [redacted] *** I would not request my money back if this incident was due to my faultThis incident occurred entirely because of your irresponsible actsFirst, you failed to meet two promised deadlinesSecond, you failed to provide a notice in advance to inform me that you would not be able to meet those deadlinesI was quite offended by such a lack of follow upI trusted you more because of the fact that we are both from Korea and because I thought we had formed a close bondHowever, again, not only have you failed to meet the promised deadline, but you have also failed to provide any follow up or explanation for a whole week after the deadline Therefore, I cannot agree to your decision that you will not provide a full refundMy request for the refund is absolutely justified in that you are solely reliable for this incidentIf you disagree to my request for a refund, please provide an explanation by textI will submit a claim to Revdex.com of VA and DCI would not like to waste neither of our time - please send a refund check 10/28/PM 12:FROM HAN GOOK GLASS & MIRROR INCGo ahead an submit a claimIt is the first time that someone cancels everything because the deadline has been passed for a weekIt is my fault that I did not get in contact with you to inform that it would be delayed by a weekHowever, since we have met before, I thought you would understandI am disappointed that you are reacting in this way over a small amount of money Regards, [redacted] ***

From: Sun K [redacted] < [redacted] @***.com>Date: Mon, Dec 14, at 10:PMSubject: Response to complaintTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>HAN KOOK GLASS & MIRROR Inc[redacted] **Springfield, VA ***E-mail: [redacted] @***.comBusiness Phone: ###-###-####Customer Information: [redacted] **Washington, DC ***Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted] @***.comRevdex.com Complaint ID: [redacted] Dear [redacted] :On Sept24th, my husband went to the client's place of business for a consultation and estimateThe client told my husband that he would be fine as long as the job is finished by March My husband gave an estimate based on when the client needed the job completed.At the time of consultation, my husband explained to the client that it will take anywhere from to weeks for the parts to be delivered to usThe client said he can take his time, as long as the job is done by December.Our company policy is that we take 50% of the estimate as a down payment in order for us to order partsMy husband gave him an estimate of $for the entire jobThe client offered to pay in full for $because he thought it was a very reasonable price.On Sept28th, my husband received a call from the client saying he wants to cancel the jobMy husband said that the parts have been ordered, so he can't cancel his orderMy husband told the client that he will call him back when the parts arrive to see when he can come start working on the door.The client called several more times after the first call to received a refund again, but my husband kept telling him he can't give a full refund because the parts were ordered for the jobMy husband called the client once to see if he changed his mind and would allow him to finish the job, but he refusedMy husband knew that the only person that would be losing out would be the client, so he was trying what he could to try and convince the client to allow him to finish the jobThe client refused every time and kept asking for a full refund and told my husband he would sue him if he didn't give the full refundMy husband said, "Go right ahead, but you still need to come pick up your parts you paid for and I will pay back the difference."My husband believes that after his consultation and estimate, the client received another estimate from a different company and it was probably cheaperBecause of that, the client thought he could use that company and get his money back from us just by trying to cancel the job and breaking his verbal contract with us because there was no written contractBecause he paid us in full, this was a verbal contract to have us do the jobThe consultation and estimate was a verbal contract saying the client was willing to pay us in full to allow us to complete this job.Looking at the story of the client, he said that my husband promised him that he would have the job done within daysMy husband never promised the client that he would finish the job within those days because that would be impossible when it takes the parts to weeks to arriveOur company doesn't make promises we can't keepAlso, looking at the timeline of when we gave the estimation and when he first contacted us about "breaking our promise" was only daysIt is impossible to complete a job in days, and clearly the client is lying and is only trying to ruin my husband's business credibility because he couldn't get his full refund.P.SWhat would be a better way to handle this situation?Below are some of the invoices showing an estimated delivery date for parts.If you have any questions, don't hesitate to contact me.Regards,Sunny