Hampton Inn & Suites

Review: As I have stayed at previous Hampton Inn hotel's in the area I am not sure why I would be charged a $250 smoking fee when no one had smoked in the the room. If the answer from representative is from the smell of smoke in the room then why was it not mentioned to us when we were staying at the hotel? Why was it not mentioned during check out time? Do hotel representatives pick and choose who to attack based on they're age, race appearance and such forth? When entering the hotel to check in, I also felt attacked by the representative checking me in because she made assumptions regarding me and decided to treat me as if I was checking in the hotel under wrong intentions or as if I was a prostitute. Now I come from a decent family. I did not wear any form of clothing that was too revealing So with what right does a hotel representative get to decide how to treat me as a guest to their hotel? Of was it because I look younger than my age so the assumption was made my id's were fake and I was condemned a liar for it? Honestly this is very disappointing from the hotel staff as I believe the treatment I received at the hotel by the front desk was due to looking younger in age. I would a refund of $260 as well an apology for the hotel staff to make assumptions based on ones appearance and age.Desired Settlement: I would like the $250 returned to me as well as an apology regarding the matter. I should never have to feel attacked by a hotel staff member due to looking younger than my age.

Business

Response:

Response:I have attached the pictures that were taken by the head housekeeper on Saturday October 17, 2015. I was the person that checked her in on Friday evening and made her aware of the smoking policy and had her sign it and acknowledging that she was aware of the fee and that we were a non-smoking hotel. She told me okay and that this wouldn't be issue. Hotel couldn't not rent out the room on Saturday evening and Sunday evening due the heavy smoke smell. This room had to be completely be stripped and fogged. The hotel lost two night of revenue for the smoking in the room. Hotel will not be refunding the guest for the smoking charges. [redacted] is not the only person that we have sign the non smoking policy. We have every guest sign it at the time of check in along with the in house guest policy. This is a Hilton standard in regards to the smoking policy. All Hampton Inn in California are non smoking. We are sorry if this is a in convince the guest but hotel policy will stay in place. We do have pictures to show proof if you would like to see them. Please let me know where we can send them. Please feel free to contact me at[redacted]