Hampton Inn Springfield Southeast

Had reservation they ran credit card they said it declined but it went through
Reserved room on 03/17/they ran my credit card but said it declined when I called my bank they said it went through for and sent me proof that it didI showed it to the cashier and she talked to her manager the manger said there was nothing she could do I paid cash for the room but was also charged for it they also attempted to run it through on my card again