Hammerhead Construction

Hello, My account manager, [redacted] , received the initial email from [redacted] on 8/2/16, disputing the move out chargeAs we have people moving out on 7/31, we make it a priority to let residents know that we will get to their disputes as soon as we can and the response time may take longer than normal [redacted] was able to review [redacted] account on 8/8/16, and agreed to remove the chargesI have attached the response [redacted] gave [redacted] on 8/8/Please let me know if you have any questions, Thank you! [redacted]