Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The total amount of the installed garden window was $1,680.00. I sent emailed pictures to Cincinnati Window Design showing the dried white water stains that are in the inside of the window. I did not say it was condensation, that was the comment from the company. It appears to me to be leaking on the inside. I had a screen complaint when the window was installed, called the company, and no one responded to that call, & that's why I called the company first & then contacted Revdex.com. Cincinnati Window Design has contacted the manufacturer of the window and they have called me. I will be setting up an appointment for them to come out to see the window, & determine what is the problem. Hopefully, we can resolve the problem then, since three years does not seem like a long time for a new window.
Regards,
[redacted]
We recieived a message late last night after business hours on a Friday. I sent this to the company that made the window immediately. This was a Friday. And the customer has sent in a complaint without us even being able to get back to her. The garden window also was not 2540.00 it was...
1500.00. Condensation is not an issue with a garden window because it has no Low e glass being a garden window. This complaint is bogus. However the company that makes them has a service request in and it would be. Ice if the customer would have he some patience to wait until business hours to talk to us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The total amount of the installed garden window was $1,680.00. I sent emailed pictures to Cincinnati Window Design showing the dried white water stains that are in the inside of the window. I did not say it was condensation, that was the comment from the company. It appears to me to be leaking on the inside. I had a screen complaint when the window was installed, called the company, and no one responded to that call, & that's why I called the company first & then contacted Revdex.com. Cincinnati Window Design has contacted the manufacturer of the window and they have called me. I will be setting up an appointment for them to come out to see the window, & determine what is the problem. Hopefully, we can resolve the problem then, since three years does not seem like a long time for a new window.
Regards,
[redacted]
We recieived a message late last night after business hours on a Friday. I sent this to the company that made the window immediately. This was a Friday. And the customer has sent in a complaint without us even being able to get back to her. The garden window also was not 2540.00 it was...
1500.00. Condensation is not an issue with a garden window because it has no Low e glass being a garden window. This complaint is bogus. However the company that makes them has a service request in and it would be. Ice if the customer would have he some patience to wait until business hours to talk to us.