Hallmark Windows & Siding

Review: I purchased a bay window from Hallmark. 2 of the 3 windows that comprise the bay window have black spacers (?) that are coming out of the windows. I have called Hallmark 3 times over the last 3 weeks and no one from customer service will return a phone call. Additionally, my next door neighbor, purchased several windows from Hallmark and they will not return her phone calls either. She has a few windows from Hallmark that will not open. All the windows are under warranty.Desired Settlement: I don't know if the windows can be repaired or if they need to be replaced.

Business

Response:

[redacted]

I am writing to reply to the complaint recently received

from a customer [redacted] regarding the [redacted] vinyl replacement window

installed in June of 2008. I have read

the concerns and hope to help with the resolve the best I can. A service warranty request was sent to [redacted]

to resolve. Unfortunately, [redacted] has

gone out of business and is no longer offering warranty to their products. Please see the below link for how they are

offering warranty to the [redacted] product line.

The service issue of the

spacer failure between the glass is a result of a product failure and would

typically be covered under a manufacturer warranty. I don’t believe the complaint is warranted

but would like to help find resolve for the customer. The customer had previously had [redacted]

windows installed in home and wanted the same brand. From what I understand, parts have an

extremely limited availability.

We look forward to hearing back and helping our customer

find a solution to the service issue.

Please consider expunging the complaint from our record, the manufacturers

being out of business and not offering warranty is out of our control. I would be more than happy to help the [redacted]

find a resolve to their glass issue.

Regards,

Hallmark Windows and Siding, LLC

FROM [redacted] WEBSITE

IMPORTANT NOTICE

REGARDING [redacted] WINDOWS & DOORS, LLC WARRANTIES

(Product

sold prior to February 14, 2012)

On February 9, 2012, [redacted] Windows & Doors, LLC went into Judicial

Receivership in [redacted] County, Pennsylvania. On February 14, 2012, [redacted] LLC, a wholly owned subsidiary of [redacted] LLC, announced its intent to

purchase certain assets of [redacted] Windows & Doors LLC. The Receivership

Court approved the sale on March 29, 2012. The Receivership Court Sale Order

expressly protected [redacted] LLC from any [redacted] Windows & Doors

LLC liabilities, including warranty claims. While [redacted] LLC

purchased the [redacted] name and product styles, it had nothing to do with [redacted]

Windows & Doors. LLC prior to the sale and never manufactured any faulty

[redacted] Windows & Doors, LLC products.

For

products sold prior to February 14, 2012, there is no warranty. Please contact the dealer you purchased the

product from for help. If your dealer is no longer in business or does not

support [redacted] LLC, replacement parts may or may not (very few

product lines were retained) be available at a cost. If you are interested in

receiving a quote for replacement parts, please call [redacted] extension

[redacted]. There is a charge of $25 to research the old [redacted] Windows & Doors,

LLC records to determine the parts needed and the cost of the replacement parts

to you. The $25 will be refunded if you purchase the replacement parts.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Hallmark Windows and Siding did not finish the job of installing our gutters. They left out pieces of the gutter which allowed birds to build nests in our gutters, and now the rain water to not completely filtering down through the system.Desired Settlement: Hallmark Windows and Siding needs to set up a followup appointment while we are home to complete the gutters that we paid for in full, and have a lifetime warranty on.

Business

Response:

To Revdex.com and [redacted],

Review: Hallmark installed windows at my house in 2008. Two of the windows are not supported properly and are sagging. The windows are difficult to open and close and are no longer square because of the lack of support. Additionally, a sliding glass door that Hallmark installed is sagging as well. Multiple phone calls to Hallmark over several years have gone unanswered and the problem has only gotten worse.Desired Settlement: Fix sliding glass door so that it no longer sags. Fix kitchen and master bedroom windows so that they are adequately supported and work properly. The windows and sliding glass door are fine, it is their installation that is flawed.

Business

Response:

[redacted],

I am writing to reply to the complaint recently received

from a customer [redacted] regarding the [redacted] vinyl replacement windows

installed in June of 2008. I have read

the concerns and hope to help with the resolve the best I can. A service warranty request was sent to [redacted]

to resolve. Unfortunately, [redacted] has

gone out of business and is no longer offering warranty to their products. Please see the below link for how they are

offering warranty to the [redacted] product line.

The installation was

preformed according to the installation instructions provided by [redacted]. The service issue of sagging sashes is a

result of a product failure and would typically be covered under a manufacturer

warranty. I don’t believe the complaint

is warranted but would like to help find resolve for the customer. If the customer would like to expunge and

withdraw the complaint, I would be happy to send out a service tech to help

find some solution to fix their problem.

From what I understand, parts have an extremely limited

availability. We may be able to do a

repair that exceeds the manufacturers recommended installation practices to

help with the issue.

We look forward to hearing back and helping our customer

find a solution to the service issue.

Regards,

Hallmark Windows and Siding, LLC

FROM [redacted] WEBSITE

IMPORTANT NOTICE

REGARDING [redacted] WINDOWS & DOORS, LLC WARRANTIES

(Product

sold prior to February 14, 2012)

On February 9, 2012, [redacted] Windows & Doors, LLC went into Judicial

Receivership in [redacted] County, Pennsylvania. On February 14, 2012, [redacted] LLC, a wholly owned subsidiary of [redacted] LLC, announced its intent to

purchase certain assets of [redacted] Windows & Doors LLC. The Receivership

Court approved the sale on March 29, 2012. The Receivership Court Sale Order

expressly protected [redacted] LLC from any [redacted] Windows & Doors

LLC liabilities, including warranty claims. While [redacted] LLC

purchased the [redacted] name and product styles, it had nothing to do with [redacted]

Windows & Doors. LLC prior to the sale and never manufactured any faulty

[redacted] Windows & Doors, LLC products.

For

products sold prior to February 14, 2012, there is no warranty. Please contact the dealer you purchased the

product from for help. If your dealer is no longer in business or does not

support [redacted] LLC, replacement parts may or may not (very few

product lines were retained) be available at a cost. If you are interested in

receiving a quote for replacement parts, please call [redacted] extension

[redacted]. There is a charge of $25 to research the old [redacted] Windows & Doors,

LLC records to determine the parts needed and the cost of the replacement parts

to you. The $25 will be refunded if you purchase the replacement parts.