Halle Investment Company

We were upset to hear about the C [redacted] issueRainbow Air Incwas contracted through a general contractor, ***, to replace the C [redacted] existing air conditioner with a new air conditioner.Whenever we install equipment through a contractor, the warranty registration process changesIt is required by the general contractor to provide the registration warranty information to the home owner and explain that they will be responsible for registering the warranty for the additional year warranty Prior to 2011, AC manufacturers did not require the installing company to register the equipment This is why equipment paperwork and warranty registration information is given to the contractor by our lead installerRainbow Air provides a folder with all the paperwork for the home owner recordsUpon completion, the lead installer will go over the paperwork with our customer, in this instance the general contractorThe contractor is instructed to give our folder to the home owners and explain to register the unitOnce the home owner register, the additional years is add on to the original yearsIn this matter, the unit was installed and operating for over years without any mechanical issuesA mechanical failure occurred and there was an issue with the equipment not being registered for the additional warranty coverage Once the [redacted] discovered this, they called Rainbow Air [redacted] was instructed to contact [redacted] Our office explained to him that the paperwork and warranty information is handed over to the contractor and the contractor is instructed to go over warranty registrationWe apologized for the inconvenience, but let [redacted] know that years is all the manufacturers would warranty saying the unit was not registered for yearsHe was informed he had the option of calling Day & Night to see if they could do anythingRainbow Air Conditioning did not hear back from the [redacted] regarding this issue

We were upset to hear about the C[redacted] issue. Rainbow Air Inc. was contracted through a general contractor, [redacted], to replace the C[redacted] existing air conditioner with a new air conditioner.Whenever we install equipment through a contractor, the warranty registration process changes. It is required...

by the general contractor to provide the registration warranty information to the home owner and explain that they will be responsible for registering the warranty for the additional 5 year warranty.  Prior to 2011, AC manufacturers did not require the installing company to register the equipment.  This is why equipment paperwork and warranty registration information is given to the contractor by our lead installer. Rainbow Air provides a folder with all the paperwork for the home owner records. Upon completion, the lead installer will go over the paperwork with our customer, in this instance the general contractor. The contractor is instructed to give our folder to the home owners and explain to register the unit. Once the home owner register, the additional 5 years is add on to the original 5 years. In this matter, the unit was installed and operating for over 5 years without any mechanical issues. A mechanical failure occurred and there was an issue with the equipment not being registered for the additional warranty coverage.  Once the [redacted] discovered this, they called Rainbow Air. [redacted] was instructed to contact [redacted] Our office explained to him that the paperwork and warranty information is handed over to the contractor and the contractor is instructed to go over warranty registration. We apologized for the inconvenience, but let [redacted] know that 5 years is all the manufacturers would warranty saying the unit was not registered for 10 years. He was informed he had the option of calling Day & Night to see if they could do anything. Rainbow Air Conditioning did not hear back from the [redacted] regarding this issue.