HALDEMAN FORD SUBARU

Complaint: [redacted]
I am rejecting this response because:  This dealership
has participated in a scam called Spot and Delivery. Documents were forged and falsified
by their salesman and this caused the loan to fall through. We were shown an
application yesterday that wasn’t even in our handwriting. We were NEVER
notified that both deals fell through until we put pressure on them to obtain
tags for the car because the temp ones kept expiring. We had the car for two
months, while our credit continued to be ran through, without our consent, I
guess in hopes of them trying to cover things up find another lender. Then we
were strung along and consistently lied too, being told our real plates for the
car were on their way. Here are the dates we called or went up to the
dealership looking for tags10/14/1510/31/1511/2/1512/1/1512/2/1512/3/15No they are not
the bank, but they are the dealership that strung us a long for two months. Then
they talk about we were approved by another lender. Yea we were but not for the
same terms, our $500.00 deposit that
was accepted when we walked away signing two contracts was now requested to be $1,700.00.Again a prime example of Spot and Delivery.
Haldeman Ford’s lame excuses and resolution for this mess they created will not
be accepted. This whole experience has been a scam and consumer fraud. Haldeman Ford needs to be ashamed of themselves and how they treat their customers.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: There was no tape or plastic on the roof of the car. Nor was any water leak or any of the other issues disclosed to me at the time of sale. I wasn't even shown a service report but was told that the car "sailed through" the shop with no issues at all. I certainly would not have bought the car had I known that there was a water leak.  Additionally, I would not use a service department that allowed a car in that condition to be sold. 
Regards,
[redacted]

[redacted] as indicated in previous communications we are happy to entertain a conversation regarding the acquisition of a different vehicle.   Also, we will continue to honor the terms and conditions of the contracts associated with your original purchase.  You were well aware of the fact that the vehicle you purchased needed tires.  Also, in an effort to assist you going forward, our department manager Marguerite made an after purchase policy decision and provided to you a warranty that was not part of the original transaction.  I recognize you threatening posts on social media, please understand that we have every intention of satisfying each and every customer we have.  Vehicles are machinery and will require maintenance and repair.. while the vehicle may be new to you, it had been previously used.  In many cases it is not possible to determine potential failures.  We do know that most every vehicle will fail over time.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have forwarded this to our finance department and processed same.  As we are in receipt of the lein release, we have processed the $30.70 refund directly to the customer.  Thank you for bringing this to our attention.
Greg H[redacted] Haldeman Ford vpgm

We appreciate your business and bringing your comments to our attention.  In review of the transaction, this vehicle was sold "as is" with no warranty's expressed or implied.  It is my understanding that the vehicle had tape and plastic applied to the outer portion of the roof surrounding...

the moon roof as there was a leak, clearly at the time of sale.  With that said, Haldeman Ford sells many vehicles in "as-is" condition.  Any and all repairs required beyond the purchase are the sole responsibility of the purchaser.  However, should you require or desire additional service on your vehicle, our service facility would be happy to provide a discount to be reviewed prior to your service.
[redacted]
Haldeman Ford Gm

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This company was very well aware of the issue with the screen above my steering wheel. I contacted Walter in sales in the attached above email letting him know about the issues. The issue with the blinker and screen was brought to their attention on September 14, 2016. I followed this email with several phone calls with voicemail's asking for a return call. He did not respond right away and about 3-4 days later he called me stating he received my e-mail about the issues and to schedule a service call.I scheduled to service call and when I came in to pick up the vehicle I asked if both services were completed. I was told the blinker was fixed but the screen could not be fixed because they service department did not have enough time to do the work. David in the service department told me to bring the car back at my earliest convenience or when I was due for my complimentary service. I stated I was in contact with Walter in sales and should not have to pay for these services. David stated okay I will note your account that you spoke with Walter and charge the bill to sales. I then brought my vehicle back on Tuesday for the service and the screen to be fixed and this is when the issue arose. Suddenly no one remembers anything about this issue, claiming it was never brought to their attention or my account was noted. I called Tuesday afternoon to see if my car was finished as I never received any communication about whether it was finished or not. When I spoke to Pete in service he told me the complimentary service was finished and my screen needed to be replaced. I asked when the part was going to be ordered/ or if it was. He then began stating that it was covered under my warranty but I had a $200 deductible. I stated I had been in contact with Walter in sales and David in service about the issue and was told by David that this was being charged to the sales department. Pete stated he needed to contact sales and would call me back. I was on the phone with Walter (salesperson), John (sales manager), Pete and David in the service department several times on Wednesday. Suddenly everyone has amnesia about what was said and what was to be done.As you can see from the attached photo the top part of the screen is dying. It is discolored, now dark, lines going through it and faded. This has gone further down the screen as time has gone on. I was told by Walter and John that they didn't see anything wrong with my screen but by the photo it is evident! The screen should be the same color throughout, clear without lines going through it. As Greg is claiming in his response the sales and service did not see an issue. I was told by the servicing department on both occasions that the screen need to be fixed and in the attached invoice photo it states "required replace screen". I want fair treatment, with out the lies and disrepctful attitudes! I want what was promised to me that the screen would be fixed and charged to the sales department.If you go to the dentist and pay for a filling and within a few days the filling comes out. Would you go back to the dentist expecting to pay for the filling you JUST had done again to be replaced or would the dentist charge no fee as it happened in a few days and should not of?I paid around $23,000 for my car and I could see if the screen went out months later, I would then be fine with going through my warranty but 5 days after I make a significant purchase for it to go out is completely unacceptable! Haldeman Ford should take responsibility and fix the screen.Also the comments made to me on the phone on Wednesday are unprofessional, rude and I was treated as if my purchase and money I spent, trust in your dealership did not matter. I was told by Walter that "I didn't even make $200 off your deal so I will not pay for it." and laughed as if that was funny. John then stated "well you purchased a used car, didn't you?" As  if this justified the issues and that it was acceptable for that to happen.If you value customer service, then something should be done for a paying customer, who trusted, purchased and used your services. I should not have been treated that way and the issue 5 days after my purchase should have been fixed when I had initially brought the vehicle back charged to the sales as the first issue was cause it is not right for the my hard earned money that I spent at Haldeman Ford.Thank you![redacted]
Regards,
[redacted]

On jan 29 of 2016, [redacted] brought his vehicle to our service with a noise coming from the driver side front.. This vehicle had an aftermarket lift installed which could affect the wear of select components.  it was determined that a front hub assembly was worn and we replaced same. ...

On Feb 8, 2016, the customer returned with a continuing front end problem and we replaced both front axles (at 6144 miles).. At this time we reiterated the problem that the lift was creating problems with components causing premature wear.  The custome agreed to lower the vehicle with a shorter lift kit.   This kit was $430 and the damaged axles were $900.  The vehicle alos had a transfer case noise which we were able to replace under warranty as we could not verify that the lift created the failure.  [redacted] returned on April 8, 2016 for a standard maintenance visit with 7871 miles on the odometer.  At this time there was no complaints regarding drivability and the previous two service visits..  Sometime around August 12, 2016, [redacted] had take his truck to an aftermarket vendor to have his truck lifted higher.  This vendor had indicated that their was a problem with the struts and coils in the front end and suggested that Haldeman Ford should be responsible for this correction.  Be advised that we informed the customer with the service manager and the repair tech here, that, this dealership did nothing to adversely affect this (these) components.  The previous repairs and parts replaced did not require the disassembly of same.  This failure is a non warranty issue, and, is not a workmanship issue on the part of this dealership.  Be advised that reconfiguring the factory specifications can cause failure of select components as they are no longer operating in a fashion that they were originally engineered for.Thank you for bringing this matter to my attention again, as, I had mishandled the original email Greg H[redacted]  vp gm

Be advised that Ben from our finance department will be in contact with our customer to resolve the issue regarding the mirrors.  I apologize for the delay in addressing an item that we agreed to repair in the sales process. 
Greg H[redacted], Haldeman Ford, vp

In review of the timeline and the effort put forward into creating same, I do not wish my response to minimize the aggravating nature of the complaint.  With that said, the facts of the matter are simply this; Haldeman Ford is not the lender, we are the retailer.  The bank which initially...

approved the deal in the beginning of the timeline did not accept the contract after we submitted it to them.  There were elements on the credit app which played into the approval that were not verifiable during the banks post scrutiny that caused the contract to be rejected.  Our staff continued to seek other approvals to no avail, all, while the customer was still driving a car which we were unable to be paid on.  As it stands now, we have secured an approval through another lender and with another vehicle.  I recognize that it is not the same terms as before, however as I stated before, Haldeman Ford is not the lender, we are the retailer.  Should the customer secure a loan with terms that better suit their preference, we would be happy to participate with same.  The current loan approval that we have secured requires a minimal amount of downpayment.  It is my understanding that the customer is unable to secure the funds to do so.  Should the customer wish to take advantage of the current approval and terms, we would be happy to conclude the transaction with them

[redacted] vehicles that fly through our shop are typically sold with a warranty.  When a vehicle is sold as-is, it is exactly that.  We are making no representations regarding a repair that should arise once purchased.  An as-is purchaser assumes all liabilities going forward with the vehicle.   With that said, and in light of your comment regarding our repair facility, I am still offering to provide service to include maintenance at a discounted level in an effort to assist you going forward with your Volkswagen.  Should you wish to take advantage of my offer, please contact our service manager [redacted] W[redacted]  I will share our communication with him. I hope that we will be able to help going forward.