Hairfree Laser Skin Clinics

Late March 2019, I signed up for Cool Sculpting a non invasive method of fat reduction. Was told the machine was booked until May 9th, I was offered other services until then. The called me that morning and cancelled. In early June I again
contacted the Manager, ***, to discuss my concerns. He then offered me additional services because the machine was now broken. On August 14th I met with *** and he assured me that a new machine was coming in 4 weeks and that I would be first on the list. It is now over 11 weeks. My last scheduled appointment was October 3rd. The office was locked when I arrived. I have left 2 messages since then. I have seen *** on the street and he avoids me. I would appreciate any help with this matter as I feel the $3500. I paid, I did not receive that amount of services. I had 2 facial treatments and 8 carboxy treatments which when checking other clinics is worth under $2500.

I had purchased a few pkgs from Hairfree starting in Dec. 2016. Then I was told there was a special for another 10 IPL $300.00. (I originally spent $2500.00 for 15)set of treatments, Then another special for microdermabrasion treatments and another for $200.00 for *** treatments. Then I was offered to pay $500.00 for 2 years unlimited IPL treatments. I had given *** $300.00 towards it and had purchased all of these specials. I have texts confirming all of this. According to her their lease was up in Scarborough but she was working on it. Then she just stopped all communication with me. She deleted me from ***, *** and blocked my cell phone number from contacting her. I understand they have two more locations. One downtown and one in Brampton that are still active. All I would like is my money back. I had 11 IPL treatments plus the two years unlimited IPL and one *** and one chemical peel and one microdermabrasion remaining. The total would be $1000.00 to cover the cost of services I never received.

I originally purchased 10 hair removal sessions from Hair Free Laser in Scarborough at Woodside Mall with *** for $1000 cash. At the time, *** was very nice and accommodating and I felt comfortable with her work, enough so to buy 8 more sessions for an additional $650 ($300 with VISA and $350 with an e-transfer - BAD IDEA). So, in total I had 18 sessions, for a total cost of $1650 (approx $91.66 per session). Things were fine, my appointments were regular and *** was very easy going, especially when I need to reschedule or if they needed to reschedule. After 7 sessions, I was told that the location at Woodside Mall was not renewing their lease and will be closing. I was informed of this on May 29th, 2018 and was offered a free session as a way to make up for any inconvenience. I was unable to make it to either of their alternate locations due to the distance (1 hour away, one way). It didn't make sense to me to spend two hours on the road for a 15 mins sessions. I was also leaving Toronto for a 1 month leave to the US and spoke with *** about this, where I also mentioned that since the closest location to me was closing, I may be interested in getting a refund for my 11 unused sessions. She told me to call her when I was back from my leave. All of this was discussed on June 25th and I came back from my leave on July 28th. On July 30th, I texted *** to let her know I was back with no response. Again on the 31st, no response. We spoke briefly on or about August 4th and I informed her that I would like a refund for the unused sessions. She told me she was away from the office for a bit and needed a few days to settle in, which I obliged. Up until this point, I had to reason to think she would "blacklist" me. The last text I sent to her was August 8th and never heard from her again.I left messages for her on her cell, with reception at her other location in Brampton and even spoke with her brother *** who assured me he would get her to contact me. I have called about 30 times (from July 31st to Oct 9, 2018), to both *** and *** with no results. I finally got a hold of *** at his clinic on Bloor on OCTOBER 2nd, I reiterated my situation with his sister and he tried to pass the onus on to her because she ran the Scarborough clinic but it's a family business, I shouldn't have to chase any of them down, as I am technically still a customer of their business. *** told me to call back on October 6th so he can look into the accounts for the Scarborough clinic and if they accounts were open, he would be able to cut me a check for the $708. I called on Oct 6, twice with no answer and left a voicemail. I called again today October 9th and was told by his receptionist he was busy. I have been patient for almost 2.5 months and as a customer who has paid in full for her treatments, this behavior by *** and now *** is absolutely appalling. The lack of customer service, communication and professionalism has left me no choice but to leave this review. I have exhausted all my normal options in trying to get back my $708 back. (I was able to get the $300 via a charge back from VISA). If I cannot secure my refund of $708, I will be moving forward with my attorney, for a full refund of $1650 plus court costs. Every text and phone call has been noted and saved, bank statements verified and call logs saved as well. My patience has run out and giving them the benefit of the doubt has clearly only been to my detriment.

I have tried several times in the month of August 2018 to contact the owners/managers (*** or ***)at Hairfree Laser Skin Clinics and no return response. I have phoned their Toronto and Brampton offices and have left messages on the voicemail as well as with their employees. I have tried to contact them via email at ***@hairfreeclinics.com and ***@hairfreeclinics.com and no return response. I want to speak with the owners regarding my remaining treatment sessions for laser hair removal. I was receiving these treatments at their Scarborough location, *** Circle, Woodside Square until late 2016. After that, I stopped going for personal/family reasons and I was unaware that the business had closed down until recently when I tried to make an appointment to continue my treatment sessions. The phone number was out of service. There was no prior notification to me either via mail or telephone regarding the closure of the Scarborough location. Also, the Scarborough location is still listed as a location site on their website although it is no longer open. Their Toronto and Brampton locations are too far for me to travel to...approximately 50 minutes to the Toronto location and 1 hour to the Brampton location by car. I have paid, in full, thousands of dollars for laser treatments that I have not yet used. Hairfree Laser Skin Clinics closed down the Scarborough location without notifying me either by mail or phone. I should receive a refund on the remaining treatment sessions since there is no alternate Scarborough or comparable location (in terms of distance) at this time for me to go to and continue on with my treatments. I would like the owners to contact me to discuss a refund.