Hair Gallery & Day Spa

Review: After I received hair extentions from this salon I was very dissatisfied with what I received. I was told that I was getting real, natural human hair. 100% human hair, through a company called [redacted]. Not only were they put in very sloppy, after washing them 3 times the color started coming out and they began to have a very synthetic feel and appearance to them. I called the distributor of [redacted] hair extentions and spoke with a representative they confirmed that they were not their product, after referring me to another salon in Roanoke who is certified to do [redacted] hair extentions. The salon owner & stylist were unwilling to hear me about this.Desired Settlement: I want a refund.

Business

Response:

On [redacted], 2014 [redacted] came into Hair Gallery and I put Hair Extensions in for her upcoming wedding. I gave her instructions on how to care for them and what products to use. when she was leaving the salon she showed two other stylist in the shop her hair and told them how much she loved it.

She (Mrs [redacted]) called me on *-**-2014 (2 weeks and 2 days) after getting the extensions and said that she had called [redacted] extension company and that they told her they were not real hair and not their products. Their is no way they would have told her that over the phone without seeing the hair and analyzing it. The hair I put in for her was real hair.

Mrs [redacted] did not have any issues with her hair until after the wedding and then called and demanded her money back. It is my opinion that she used them for her wedding and then wanted her money back. She never came back in the salon to let me see if there was a problem with the hair or give me a chance to fix it if there was one. I have been a stylist for 15 years and have never had a problem like this.I strive to be professional and maintain a high level of service to my customers.She did not give me a chance to fix the problem or even see if there was a problem so therefore I will not refund her money.

The owner of Hair Gallery is in no way responsible for the problems between myself and Mrs [redacted].I am self employeed and pay Booth Rental.

Hair Stylist[redacted]