Haier America

Review: I bought a 50 inc tv fri qvc the first one was shipped broken fot the replacement 6 months later the screen and sound went ou. The repair tech came out said can not be fixed. I got a call from haier that I would need a refund. I refusedgot a replacement of 58in tv. I got that tv and 24 hours later same thing. Tech came out said screen bad and would need to replace whole tv again. Got call was told 7 business days for replacement. 7Days passed ot a call saying no model avalible to replace again and refund needs to be issued. That was 30 days ago was told today that refund would take another 30 days. Haier sells cheep product and does not back them up. Always discontinuing product so can not get replacement.Desired Settlement: Refund and tv replaced. I have had t go thru three tv in less than a year two in 60 days

Business

Response:

A refund for the Purchase price of $579 was sent out 9/20/2014 CRM ticket # [redacted]

Consumer

Response:

Review: [redacted]

H

I am rejecting this response because: A refund was not issued the company has check number and amount but they have no clear date when it will be sent. I was told two different dates one was 30 business days from the 20th and a supervisor said 10 business days and would call me back. So I will accept the resolution once check is in my hand

Regards,

Review: Greetings,

On February 4th 2014 what I thought was the best decision was the worst decision I could have made. After pondering and looking around for a nice bedroom suit for my daughter I came across a flyer from [redacted]. I went into the store located at [redacted] The sale that was taking place at that particular time was “finance $1,000 and save 20%” Sounded like a good deal to me. Well the total price of the bedroom suit was not $1,000 so I added a TV. 32” Haier for $238.40 (Sale Price) to reach $1,000. The furniture and TV. was delivered on 02/10/2015. Well on February 17th, while unhooking the cable cord from the port of the TV. to connect a digital box the entire port came out of the TV. I was like “WOW!!! This is a brand new TV. that should have not came out that easy. I have only had it a week.” So I called [redacted] on Friday February 20th around 11:30a.m. to let them know what happen, because the first thing to do is take what you purchased back where you purchased it from. The associate on the phone told me to bring it back and they would replace it. Well I took the TV. to [redacted] on Saturday February 21st and they told me that they were a 3rd party and I had to take the TV. back to Haier.. So now I am like WHAT???? Who does this? Why are you selling something you cannot replace. The female associate I spoke with yesterday told me that I could bring it back to [redacted]. Everybody in the store denied that they told me that. So he gave me the number to Haier I called them and they gave me a Repair center in Duluth GA [redacted]) to take the television to. Between my work schedule 8a.m.-5p.m and [redacted] hours being the same plus being a single full time parent my schedule would not allow me to get to [redacted] until March 9th. Duluth is an hour and 15mins drive from [redacted]. After dropping the TV off there, the [redacted] told me that they spoke with Haier and their instruction were toDesired Settlement: take the TV. back to [redacted]. Ok, fine!! Now I feel like I am getting the run around. So on March 9th around 6:20p.m. I went to [redacted] in [redacted] asked to speak with the manager. Again, he informed me that he was not going to replace the TV. because it was physical damage (blaming me for the port coming out) It was not my fault I am a female who is not that strong.. Really?? So now I am very. Not only am I about being given several incorrect directions from both [redacted] and Haier, but mainly from the fact that I have $238.40 TV that I only had for a week and cannot watch because EVERYONE REFUSE TO REPLACE IT OR REPAIR IT.. It does have a warranty right? The only things I heard from the unprofessional manager at [redacted] and Customer Service Reps from Haier “NO” & “I Can’t” “NO I am not going to replace it, and No I can’t do anything about it” “You need to call Haier.” Per Haier “You need to go back to [redacted]” Boy oh boy do I regret the decision

Business

Response:

I have passed the information on to our executive office. They will contact [redacted] to arrange for her to get a new tv.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted] ?

Review: I purchased my Haier 40 inch television January, 2012. In December, 2012 a green line appeared across the screen of the TV. I contacted The Brick, which was where I purchased the unit and was advised of the number to contact Haier America for customer support/repair. I contact Haier in December and was advised a service technician would contact me and come to my home. I was contacted by a local repair center and advised that I had to deliver the TV to them 30 km away. I did deliver the unit the first week of January, 2013. After 2-3 weeks I contacted the repair person and was told that he had to order parts. I contacted him again another two weeks later and was advised that the TV was not able to be repaired and I would have to begin the process with Haier to have the unit replaced as this was the warranty coverage that they provided. I spoke to someone at Haier who told me I then had to travel the 30 km to get back the broken TV and take the white label off the back and mail it with the letter back to them so that they could process replacement of the unit. I was advised to send this by registered mail to ensure that this did not get lost. This cost to me was $17.00. I was then contacted over 2 weeks later and told that I had mailed them the wrong sticker from the back of the TV. On March 15th I once again, at a cost of $17.00 sent this to them. After another 3 weeks and many phone calls I was told that they would only offer a refund less 20% as they could not find any 40 inch TV's to replace this with. I would not accept this as I was told that it would be replaced, and they said they would try to find one and get back to me, which they did not. I called again and now the offer was 30% useage deduction as yet another month had passed. This has been 4 months of many phone calls to Haier and no results and no conclusion. I contacted them again tonight and was once again told they would have to call me back. Worst customer service ever!!Desired Settlement: 4 Months is a very long time to be constantly promised calls back that would never come. I was told that by mailing the stickers back they would ensure the replacement unit would be sent to me once these were received. I incurred the expense twice due to the customer service staff providing me with the wrong information for mailing back the required documents. As the clock ticks they are constantly reducing the amount of my refund. I have been without the TV since January, 4 months is ample time to have made a decision in a warranty situation. In my last conversation I advised that I feel that due to the 4 month delay in any action on this matter that I deserve the refund in full for the amount I paid for their faulty product. On April 25/13 the person I spoke to agreed and promised me that he would push for this to be the settlement and once again guaranteed he would call me by April 30/13 as he was off for the days in between. Once again, no response.

Business

Response:

Please be advised that a refund in the amount of $318.40 was processed on behalf of the customer on 5/7/13.

Review: About a week after I purchased a haier dishwasher from abc warehouse it stopped working. It was still under warranty so haier scheduled a repair. He was unable to fix it the 1st visit and said he needed to order a part. Came back the 2nd time, installed part , it didn't work he said he'd need to get another part. Came back the third time, got washer to work but control screen did not. He tried to convince me it still worked fine just no screen. I said that wasn't an option.

I called company again, they said they would send another one out. This one is broken too. I called they said they would send another. I have payed for the removal and installation of 2 dishwashers already. Almost $300.00 because it is built in and the countertop has to be lifted and reattached each time. I don't want to have to pay to have another defective dishwasher installed. I will be over the cost of the appliance in a minuteDesired Settlement: I would like a refund. I am fed up with them pushing off defective merchandise. I think they sent me a refurbished dishwasher not new!!!! I do not have the funds to continue investing in appliance installation in the hope that it will last another week.

Business

Response:

Refund in the amount of $345.55 processed on 10/24/13

Review: This has been the worst company and customer service I've ever dealt with. I was constantly lied too for months. I bought a product that was broke down soon after purchase. For month I called asking for help because I was under warranty and nothing has been done. I was suppose to receive a replacement dryer. you think I got it OF COURSE NOT! I was suppose to get my replacement 7/31/2013 and it is now 2/16/2014 and I am still with a broken dryer. I called a week ago and I got the same excuse about "escalating" a call for higher management to help me. Still no help or dryer. I will be taking this company to COURT for a full refundDesired Settlement: I prefer to have a full refund because I don't not want to deal with this company in case the merchandise does not work again.

Review: I bought a haier 5 cu ft. freezer from a dealer in fort madision iowa I moved the freezer to run the dustmop under it and my tile floor was wet and my tile was curling up. I wiped the water up and I tipped the freezer back and my husband wiped the water off the bottom of the freezer. I contacted them that same day that was back in july 2013 and they told me to get estamites for my floor that I need 2 of them so I did and I fax them to there fax number. I have had to keep calling them and now they say they don't cover the damage to my floor the tile that is on my floor is out of stock they don't make it any more so the 4 foot by 16 ft. has to be tore up and replaced there is mold under the tile so the sub floor has to be removed. I am just getting the run around on this they are suppose to replace the freezer and they haven't done that yet. they keep asking for the same stuff that I have already sent them. the call number that everything goes by is # [redacted] and the phone number that I have to call is [redacted] I am not having any luck dealing with them at all and now I need help to resolve this issues. don't know how many other people they do this to but would like to have something done as soon as possible its been almost 2 monthsDesired Settlement: on the refund check I want it to have the replacement on the floor also and I will go and buy a freezer that's not there brand . to much hassle from this company.

Business

Response:

This letter is in response to the complaint filed by [redacted] concerning the purchase of a Haier product. Haier America apologizes for the duration of this situation. Haier America has approved a refund on behalf of the customer, but would need estimates to confirm the damage amount requested by the customer. This has been communicated to the customer previously. Haier America will be contacting the customer to obtain the information; concurrently, the customer can reach Haier America’s customer service line at [redacted], and mention reference number [redacted] to speak with a Representative and receive instructions regarding next steps.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have sent the estmates for the replacement on the floor there was two and I cant fax them to Revdex.com I have faxed them 2 time to haire everything they have ask for has been faxed at least 2 or more times and the receipt on the freezer was faxed 2 times also. so I have done my part on all of this they are just dragging there feet this started back in july of this year.

Regards,

Business

Response:

Haier has attempted to reach out to this customer to get conformation omn acceptance of al alternate model. Upon accpetance of the replacemnt model, Haier will ship the replacement unit the customer will not be required to return the old unit.

Consumer

Response:

this matter has finally been paid for in full the haier paid me for the freezer just the other day and there insurance co. came threw 2 months ago but need to let you know they are very slow on there matters but they finally came threw thank you for your help

Review: I purchased a Haier wine cooler through Amazon.com that experienced quality problems shortly after I received the unit. I contacted Haier America to initiate a warrantly claim on the unit. I was instructed to send multiple pieces of information to Haier America in order to process my claim - which I have done. I have spoken to Haier America numerous times and they have acknowledged the receipt of my information. However, they are giving me the run around with respect to replacing my unit. I have placed numerous calls and keep getting told that my matter needs to be researched. They can't verify if a replacement unit was sent or not. I feel like Haier America is trying to avoid its obligations under its product warranty. I deserve to be treated fairly by this organization. My exchange ticket # is [redacted]Desired Settlement: I want my defective unit exchanged as promised.

Business

Response:

Per Fed Ex Tracking number [redacted], customer's replacement unit is out for delivery today, 10/3.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Haier Air Conditioner at Wal Mart on 7-15-13. I installed in window on August 20, 2013. Unit did not work. Compressor doesn't function to cool room. Wal Mart would not refund any money to me because it was past 30 days since purchase. I was told to contact Haier. I emailed and talked to representatives at Haier on August 23, August 24th, August 28th and August 29th. I filled out their accomdation form twice and e-mailed it to them. So far all I get is a run around saying someone higher up (manager??) will contact us, No contact so far.Desired Settlement: I would like a refund and to be acknowledged not get the run around. If this is how they treat people that make small purchases, I feel they are just hoping I give up.

I would like to be refunded for purchase of unit $104 plus tax.

Business

Response:

Please be advised that an exchange is being processed on behalf of this customer, and the customer will be contacted to confirm. If there are any further questions, the customer can contact Haier Customer Service at ###-###-#### and reference ticket number [redacted] for information.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: MODEL# ESA410M, SERIAL # A[redacted]. PURCHASE DATE 15/8/2013 ONLINE FROM BESTBUY.CA. FOR C$271.19

I HAVE A HAIER ESA410M 10,000 BTU WINDOW AIR CONDITIONER (WHITE) AND IT HAS SERIOUS NON-PERFORMANCE ISSUES. IT IS SPITTING OUT GREAT AMOUNT OF WATER INSIDE THE ROOM WHEN TURNED IN A/C MODE AND HUGE SPLASH OF WATER FROM THE FRONT PANEL CAUSING A LOT OF INCONVENIENCES AND DIFFICULTY IN OPERATION. THIS IS WRITTEN IN THE TECHNICIANS REPORT TRAS APPLIANCES SOLUTION ON THEIR VISIT ON 29/7/2014. THE UNIT IS DEFECTIVE AND NON-FUNCTIONAL AND THEREFORE I HAVE REQUESTED THE COMPANY TO ISSUE ME THE REFUND OF PURCHASE PRICE OF C$271.19 RIGHT AWAY.Desired Settlement: I WANT THE REFUND OF FULL PURCHASE PRICE OF C$271.19 IMMEDIATELY WITHOUT ANY DELAYS.

Business

Response:

Per servicer notes regarding onsite visit, "UNIT IS NOT COOLING BECAUSE IS -17 DEGREES OUTSIDE, SERVICE TECHNICIAN STARTED THE UNIT." Further, customer mentions water coming from the front of the panel which would denote either the servicer's report above, or improper installation. The customer can contact Haier and furnish the servicer report mentioned in the complaint as well as the proof-of-purchase for further refund consideration. Please reference ticket number [redacted] at the time of the call to Haier at ###-###-####.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business response is very old one, not the latest one from July 29th 2014. The report of the technician from Tras solutions which has not been forwarded to Haier America or misplaced by Haier America somewhere clearly mentions that the unit is defective since it doesn't have the drainage system at the back of the unit and it could be operated only in FAN MODE and not in A/C MODE. I already spent $200 on installation that should also be reimbursed to me, as I suffered a lot of difficulty and inconveniences both financially and mentally. My claim should be for the cost of the unit+$200 spent on the installation.

I would definitely make a claim by providing the reference number for fast expedition of the matter.

Regards,

Business

Response:

Haier has offered to arrange replacement of the unit through the store, Best Buy. Best Buy has been informed that Haier will be providing full credit for the product and they should arrange replacement to the customer.Since this is a window Air conditioner which is installed by the customer not by Haier we will not be offering restitution for additional costs incurred in installation.

Review: Purchased a defective Haier 9" Tablet that froze up after two weeks. Have contacted Haier several times to get it replaced or price of 119.95 refunded. Ive been sent to several tech support websites with no results, they say it is a defective unit. Last response was that they dont deal in tablets, but their name is on it. Purchased through QVC, on January 27, 2014 as a gift for grandson who lives in Calif. He came to visit for the summer, and the first time tablet was used was on June 16, 2014. I read some complaints from other consumers with same issues and learned that it was damaged during shipment, and needs updates. I thought I was purchasing a new product, not a defective one. I keep getting the runaround from this company and need some help getting them to honor their product. ThanksDesired Settlement: Replacement or refund of 119.95 so that I can purchase a different brand

Business

Response:

Please be advised that this product was sold and distributed outside of Haier America's interaction. The customer should contact the responsible party at ###-###-####.

Review: I purchased a Haier washing machine and dryer from [redacted] in October 2013. In October 2014 the agitator came off and I called for a repair. The Service Company came and did the repair at no cost but inconvenient. In December 2014 the same thing happened again. Service called and repair done at no cost but inconvenient. THE MACHINE IS ONLY A YEAR OLD! It is now March 2015 and I am waiting on the repair service again. This time for not spinning in the cycle. The repair service is wonderful to work with but the product is defective.Desired Settlement: I would like a refund of the cost of the washer and dryer and someone to come pick them up and remove them from my house.

Business

Response:

We are having our executive office contact the customer to arrange for the washer and dryer to be replaced and explain the process to them.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: My husband and I bought a Haier washer machine from [redacted] less than a year ago in Baton Rouge, LA. The clutch went out and when we washed clothes it smelled like smoke. Hair sent a local company out to fix it. The first guys who showed was there for about 5 minutes and said he didn't know what was wrong and left. We had to keep calling to see when someone else would come out or if they even knew what was wrong with the machine. They local company told us they were waiting on Haier and they had several Hair washer's with the same problem but they couldn't figure it out. Hair sends the local company again and they take our washer machine for a week. My husband wears uniforms and we could not wash clothes for a week because we had not washer and the local company Hair use to fix their products gave us the run around. When we finally got our machine it was worse than when they took it. We called Haier's customer service and they were very insensitive and they told us a manager would not talk to us. We have not heard anything else from Hair or the local company they send out. We would like out machine replaced. That's all we ask.

Business

Response:

Haier approved for the washer to be returned for a new one. We made multiple attempts to call the customer but were unable to reach them at the number provided, and there was no voice mail for us to leave a message. We sent a letter to the customer asking them to contact us. As of now we have not heard back from the customer. They can contact our executive office at [redacted] to arrange for the washer to be returned for a new one.

Consumer

Response:

I spoke to the company this morning and they are replacing my machine.Thanks for all your help!

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards, [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Good morning! I received the email below stating our complaint would be closed because Haier contacted us regarding our washer machine. However, Haier DID NOT contact us offering us a new machine. I’m fed up with this company and all of their lies!! Can someone please help us!

Regards,

Business

Response:

Mrs. [redacted] called our executive office today and was advised of the return authorization for their washing machine. Mrs. [redacted] is going to sent us her proof of purchase so we can contact the store to set up the return.

Review: we bought a washer from them Feb.23 2013 with a 2 year warranty and with in less than 2 months it was broke and would not spin.They sent a repair guy out here twice finally the repair guy told them it was a internal issue and could not be repaired it would have to be replaced. it took almost 1 month to get back with us and finally when they did they told us it had to be sent to validations we had to fax a number off the washer to them so we did. 1st he said they didn't get it then when we faxed it again we called back to make sure they got it and they lied to us and said it was being sent to validations and we would get a call with in 10-14 days so when 3 weeks went by and we had heard nothing I called them back and they told me it was still with faxed papers along with our 1st one that they said they never got and they were sending it to validations that was over a month Ago!! PLEASE HELP!Desired Settlement: This is totally unacceptable after all this I just want my money back so I can buy another brand of washer but if impossible I at least want this one replaced that's why I bought a warranty

Business

Response:

exchanged processed 9/20/13 customer made no further contact

Review: I purchase Haier HVTM06ABS 6-Bottle Wine Cellar with Electronic Controls from Amazon in November 2012. It was a christmas gift and was not opened till Christmas Day. Mid February 2013 it no longer would cool even though lights were on, etc. Spoke with a rep from Haier and they did trouble shooting with me. They agreed the item needed replacing. Their warranty works by having your fax a form with your serial number tag placed on it. I faxed in this form March 7th, as well as mailed it and emailed it. I was told I would receive a replacement 7-10 days. I have yet to receive my replacement. Not only is the unit still not working, but now I can't even take it to a warrenty center to tried to be repaired, as they have my serial tag. I have called every two weeks since, after waiting my 7-10 days and keep being told the same thing. They forgot to put that I had sent in my serial number. I am told each call "its correct now" and I will receive my unit in 7-10 days. This is after I have been on hold for an hour. My Reference number is [redacted] All I want is my unit repaired or replaced.Desired Settlement: I would like my warranty honored and the unit replaced.

Business

Response:

exchanged processed 4/30/ customer confirmed receipt/satisfaction 7/30/13

Review: I purchased for $477.51 of which $28.51 was taxes, a Haier Model # CPN12XH9, Commercial Cool 12,000 BTU Portable Heat and Cool Air Conditioner, online via the Home Depot website, Internet # 202887600 Order Number: [redacted] on Order Date: Aug 31, 2013 12:20:31 AM EST.

Shortly after delivery of the product from Haier, and after reading the manual I realized the display was not showing the indicators that would allow me to choose from and select a mode of operation such as Air Conditioner or Heater. So I followed instructions in the manual and placed a call to Haier America. They were not able to solve the problem over the phone so they arranged to have a local service company called [redacted] Service come to my home. The service rep concluded that the display was faulty and said he would order one from Haier and let me know when it arrived to schedule a time to install it.

About a week later I received a call from Haier America informing me that [redacted] Service was not going to be able to fix it and that Haier needed to exchange the unit at no charge to me. They proceeded to email me the required forms from this email address: {Haier US Customer Care [redacted]] and with this header information: {Sent: Friday, October 11, 2013 11:59 AM To: [redacted].COM Subject: form} I responded on 10/17/13, heard nothing back for several days, called and was told the fax image quality was bad. I then faxed them a better copy which was to their satisfaction, on 10/31/13. At some point around this time Haier had assigned Reference #[redacted] to the case and to this day the number brings up my information. After several calls in to check on it and their calls back with updates, Haier informed me on 12/05/2013 that they were out of stock and had decided to give me a refund instead. Now today, after 5 1/2 months and numerous calls, Haier politely confirms that there is no update and insists their is no one that I can contact in management.Desired Settlement: I simply wanted a product that would perform as advertised. The gesture to replace the product was okay with me 4 months ago but they apparently have discontinued the product and promised a refund instead. After paying them in full 5 1/2 months ago and receiving ZERO value in return, I want my money back. I want a full refund of $477.51.

Business

Response:

A refund request has been processed for $477.51 Ticket # [redacted]

Consumer

Response:

The check from Haier America for $477.51 arrived in the mail on Friday 3/14. I deposited it on Saturday 3/15 and am currently awaiting its funds clearing the bank. I will write a new email once that is confirmed. In the meantime I want to say thatl am very impressed at the results that have come from me contacting the NJ Revdex.com.

Review: I bought a HOLIDAY freezer from Lowe's last summer and it started acting up before the warranty ran out. Called Lowe's, they stated that I was to"Call the manufacturer". HAIER manufactures Holiday. Called them and told them what happened and they did not dispute the claim whatsoever as I had proper paperwork, This was around May 15th. Summary of the "best" of the interactions I have had (and these conversations were initiated by my phone calls, they only called me if I demanded an update; otherwise, they just left me hanging and wondering.) Between "We are looking for a repairman in your area"-apparently there are none and another phone call "We are still looking for a repairman"-apparently there still are none to "We can't find a repairman so we are sending it up to account executives to see what they want to do with it"- insert crickets chirping here because for approx. 2 WEEKS they had no answer on what they were going to do! They finally come back with (when I called them) "We can't find a repairman so we are going to replace it" but, first I am told that it is summer and they are busy replacing ACs under warranty and that is more important than my freezer. Then they finally decide they don't have anymore freezers like mine in the warehouse. Now, throughout this whole process, I told them repeatedly "Send me a check and I will go to Lowe's and buy the one on the floor there.'" But that is not an option for them. So then they decide they are going to wait and see if they can find one. I assume they were trying to round one up from somewhere. Finally, they decide to replace it with a comparable model, if I accepted that substitution, which I did a week ago and when I finally got a call (that I requested) from the latest account handler, there has been a different one for every phone call, she stated that she sent my approval up last week with no answer from the person who can authorize the shipment of the new freezer. This has been going for almost 2 months.Desired Settlement: Supposedly, there is a freezer sitting on a dock somewhere waiting to get on a truck to come to me on or before July 12, 2013 which will be nearly 2 months from the onset of the claim.

Business

Response:

This unit was exchanged by Haier 7/17

RMA Number

Location 10SS

Exchange Unit Sent Date

7/17/13

Review: On 07/03/14, I purchased a Haier refrigerator w/optional icemaker from [redacted] in [redacted]. Upon installation, the icemaker quit working within a matter of minutes due to overheating. A 2nd icemaker was installed on 07/04/14-same issue as 1st icemaker. A 3rd icemaker was installed on 07/09/14-same issue as 1st and 2nd icemakers. A 4th icemaker was installed on 07/12/14. Although it did not overheat, it would not produce ice. After communicating with [redacted] and Haier on numerous occassions, a repair tech was at my house finally on 10/03/14 to replace the water valve on the icemaker. For the first time in 3 months, I finally was able to get a working icemaker. However, I had also previously mentioned to the customer support at Haier on 09/16/14 that I was also having another issue with the refrigerator sporadically freezing all items in the refrigerator compartment for a couple of days before going back to a normal temperature. This sporadic freezing issue started in early September 2014. When the repair tech was onsite to replace the water valve, he did not know anything about a repair order for the freezing issue which upset me as Haier had that information for over two weeks at that point. On the night of 10/03/14, all items in the refrigerator compartment became frozen solid and have not yet thawed out to anything of a usable nature. I filed another repair ticket with Haier by email on 10/07/14. After not hearing anything, I filed another repair ticket with Haier on 10/09/14. On 10/11/14, I had a voicemail to call Haier. On 10/12/14, I called Haier and was given a dispatch number and phone number to call the same repair tech would had been out earlier. I called the repair tech on 10/14/14 and was told I would get a call back the next day and have not. I have asked both Haier and [redacted] for help and not getting anywhere. [redacted] states they cannot do warranty work for Haier, and Haier obviously does not want to help me out either.Desired Settlement: I paid a total of $600.77 for this unit after discounts and including sales tax. I need that amount back so that I can purchase a working refrigerator for my family.

Business

Response:

The parts required to repair this unit are being delivered to the service center today 10/23/2014, If this repair attempt does not solve the issue Haier will authorize a Return authorization through [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: November 29, 2014 we bought the company Haier Compact Appliance 1.8Cu.Ft. Washer Dryer Combo . Washing machine purchased from the beginning worked very loudly. After about 3 weeks, during centrifugation, washing machine interest jumped out and we had to disable it. We contacted the service. Service worker stated that it broke off in balance. Must order a part. A few weeks after the visit, when there was any information contacted the service. There transfer us important person. This person stated that it was our fault that broke of balance !!!!! We have no longer any guarantee on this washer-dryer .We raise washing machine and see the problem. Balance August broke off because the material used on the sides very poor that are welded to the drum. Our re-intervention in the service have same answer from Haier . Even the photo posted on [redacted] a damaged machine gave no result. Haier replied that everything was held in accordance with their own procedures.In this system, after 3 months of purchase we had to throw away on garbage I do not seeing any possibility of repair. For washing machine worth about 700 dollars we received 7 dollars.At the same time I would like to warn everyone before buying any products Haier. The dismal quality and even worse service.

Product_Or_Service: Nov 29 2014

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

because we do not trust this company to products already

Business

Response:

Haier is denying warranty coverage as the unit was operated with the shipping bolts installed. The shipping bolts are designed to support the drum during transportation and need to be removed after installation. This infpmation is provided in the operating instructions as well as on the unit itself. Operating the unit with the bolts installed caused the drum to be damaged. Additionally the customer has

used profanity and inappropriate language several

of the posts made on the Haier [redacted] page, some of the

post have been hidden others have been deleted due to their content.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:We removed all screw. Poor material and poor quality was a problem. I have picture how looks the drum. Service man newer check this out.. I put this machine up and check my self. One more time I can say, never buy nothing from this company.

Regards,

Business

Response:

Haier is continuing to deny warranty coverage as the unit was operated with the shipping bolts installed. The shipping bolts are designed to support the drum during transportation and need to be removed after installation, or damage will be caused to the unit during operation. Again this information is provided in the operating instructions as well as on the unit itself. Operating the unit with the bolts installed caused the drum to be damaged. An independent service provider has verified these findings as well. Since the unit was used in a fashion that it is not designed to be the warranty does not cover the damage.

Review: I bought a Haier Portable Air Conditioner. It worked about a week and stopped working. That was back in June. I have been calling Haier Customer Support and Warranty and have spoke with several different people and talked with Supervisors there that tell me that they are going to replace or repair the unit and that they will call me back in 24-72 hours then they never call back so I call them again and go through the same thing again. I have been without a AC now for 2 months and they will not fix the AC even tho it is covered under there warranty. They tell me that there closest repair agent is 150 miles away and that they will not drive to me to fix it because its too far away and that they are working on getting me a few unit. I keep hearing this over and over and nothing is being done about it.Desired Settlement: I would like them to Replace the unit ASAP. I have been without a AC for 2 months and have spent many hours on the phone and on hold for nothing with them.

Business

Response:

Please be advised that Haier America has not found a ticket in its Customer Relationship Manager based on the information provided. That is not to say that the customer has not reached out to Haier America; rather, they may have provided alternate contact information. As such, Haier America will reach out to the customer to confirm. Alternately, the customer can reach Haier America's Executive Office at ###-###-#### to provide alternate information.

Review: I purchased a Haeir washer last month, It was delivered to my home on April 15th, the driver from Non-Stop delivery brought it in and placed it in the living room. It was still in the box, no damage or anything. We noticed there was not a bottom panel to it (we could see the tub and there was no way to balance it) we called Haeir and was told "this is the way it is made". With much stress and anguish we managed to get about 4 or 5 washings out of it but then it stopped draining during the rinse and would not spin. We called Haeir and let them know and it is still under the Manufacturers Warranty. A service tech from [redacted](this is the company Haeir is using for the repairs or replacement, very nice people) came to my home on May 12th and informed my husband there was no transmission to the control panel. The information was sent the same day to Haeir, I called them last Friday and they said it is still under review and it takes 48 hrs, it had already been 72 hrs. I called this morning 5/18/15 and I am still being told it is under review. The washer needs to be replaced. Thank youDesired Settlement: The washer needs to be replaced and I would love for [redacted] to bring a washer from their business and install it for us. Thanks

Business

Response:

haier will be replacing the unit for the customer PEX ticket # [redacted]

Consumer

Response:

Can Johnson Servicing 501-315-6697 install it. These machines are not your regular washers?[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,