H & R Block

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 22" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

$is owed for failure to deliver in an appropriate time frameVitacost.com promises to deliver in daysQuote from Lasership.com"Delivery could not be completed - Additional information required" from attached PDF (copied from LaserShips online delivery statusVitacost.com is fully aware of this

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 9th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on February 5thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and ultimately the inaccurate tracking information you received.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and are issuing an [redacted] Gift Card in the amount of $Again, we apologize for your unsatisfactory experience.Sincerely, Didier M [redacted] Manager of Delivery Resources

Response to Complaint ID [redacted] .Thank you ~Didier M [redacted] ###-###-####/ fax.###-###-#### [redacted] @lasership.comDecember 16, [redacted] C/o [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10th FloorWashington DC 20005Case IÍD [redacted] [redacted] ,You recently brought to our attention a complaint regarding missing and/or delayed packages to your residence on November 30" and your interaction with customer serviceYou also explained the issues you have with the accuracy of tracking information on our Website.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intentThe issues outlined in your complaint are being researched and addressed with [redacted] Further, the details of your encounter with customer service forwarded to and is being handled by our Customer Service Manager.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery ResourcesWoodford Road, Vienna, VA Phone ###-###-#### Fax [redacted] www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentThe extenuating circumstances occurred with the line haul from the vendor to our Warehouse.Although delayed, your package did finally arrive at our facility and successfully delivered to you on the 16th.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 16th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

September 9, 2015You recently brought to our attention a complaint regarding your delayed/damaged package on August & You also explained the difficulties you experienced with the tracking information you received both online and verbally when contacting our customer service centerAny attempt to mislead customers with tracking information is not our intent nor reflects the standards we set for our delivery fleet.I want to begin by expressing that Lasership fully acknowledges and apologizes for what transpired with your ordersWe understand the level of stress and frustration these incidents created for you and hope that after speaking with Jordan, he was able to assist you in a manner that is suitable to you.As you are aware, the package was damaged with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $ [redacted] .com gift card as further recognition of your unsatisfactory experience.Didier M.Manger of Delivery Resources

Setptember 18, 2015You recently brought to our attention a complaint regarding the mis-delivery of your package scheduled to be delivered on 9/3/I want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for this incidentWe understand the level of stress and frustration this incident has created for you.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and would like to offer a $ [redacted] .com gift certificate as further recognition of your unsatisfactory experience.Sincerely,Didier M.Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to you on or about March 23rd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely, Didier M [redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The seller is not at fault for the lost in my opinion. The shipping company is at fault. If I have to get my lawyer involved I will. I did not want it to come to thisI want the shipping company to pay for this lost Regards, [redacted]

Dear valued customer, We are sorry you feel that wayOur personnel has always had the best intentions to help you resolve this matterAs we explained to you during our conversation in the office, it is in our best interest that vehicles remain in good shape, and great running conditions during the term we are financing the vehicle for youWe have always been on your side, let me remind you that we decided to help you finance the vehicle you purchased because we believe in youOur business model is intended to help people in your situation dis-regardless of your credit history or credit scoreWe constantly helping people establish and/or reestablish creditWe had no intentions of reveling that you would not calm down, and had a very difficult attitudeWe asked you to calm down or else we would have had to call the policeFortunately your husband was calm and we were able to speak to him, while he recovered some personal property from the vehicle If you have ever felt insulted, or mistreated in any way we sincerely apologizeIn regards to the phone calls, we did try to reach youIf you did not saw the calls or missed them, what is important to us now is that you are aware of what we can offer to youPlease let us know what you decide Thank you for your business,

You recently brought to our attention a complaint regarding damage sustained to a pole in your drive way on January 17th by a Lasership driver You also explained the driver left the premises without notification of what transpired.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you.Upon receipt of your complaint LaserShip initiated a claim with its Loss Prevention Department They will be in contact with you shortly for resolution In the interim, kindly gather all information you have available to expedite the investigation including tracking numbers, photos, or identity of potential witnesses.SincerelyDidier M [redacted] Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to you on or about March 9th and the dissatisfaction with the accuracy of the tracking Information regarding your packageI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted]

You recently brought to our attention a complaint regarding a late deliveries of same day orders you placed online.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for youWe are addressing this with our operation in Georgia,.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 4" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

February 1, [redacted] C/o [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID [redacted] ,You recently brought to our attention a complaint regarding a missing delivery to your residence on or about January 19th You also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and ultimately the inaccurate tracking information you received.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and are issuing an [redacted] GiftCard in the amount of $Again, we apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources [redacted] ***, Vienna, VA [redacted] Phone [redacted] Fax ###-###-#### www.lasership.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

You recently brought to our attention a complaint regarding a missing delivery to you on or about April 9th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely, Didier M [redacted] Manager of Delivery Resources