In resolution to this matter, H&R Block attempted to contact Ms [redacted] to address her concerns but we’re not successful Our records indicate that Ms [redacted] did not purchase our Peace of Mind Extended Warranty PlanHowever, as a client service gesture we refunded Ms [redacted] ’s her tax preparation fees and also issued a letter explaining our resolution As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Mr [redacted] We will continue to correspond with Mr [redacted] in attempts to reach a mutually acceptable resolutionWe ask the Bureau to note our current efforts to resolve Mr [redacted] 's complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They sent a check for the amount I had to pay the IRS THANK YOU!!!!!!!!!!!! Regards, [redacted] ***
Dear Revdex.com,H&R Block has reviewed Mr***s' rebuttal to our prior responseThis response contains H&R Block's final positionIn response to Mr***s' rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and servicesThe POM was denied based off the IRS letter which was not received within the days.While we regret that he appears dissatisfied with his experience with H&R Block, we stand by our original response dated 05/04/and we refer your office back to that response.We respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficial.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms [redacted] ’s complaintSincerely, Destini C [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received your notice that my complaint would be closed because I had not respondedIt is not easy to respond to your emailsYes; I have received the refund for the tax preparation from H&R BlockHowever; I have been notified by the IRS that they could not process my return as it was not filed properlyby H&R Block I have taken it back to the local office and they have refiled itNow we wait againIt has been weeks since the original filingResolved? Not hardlyBut thank you for your effort Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: When I brought my original documents back in I was not missing the document because [redacted] never asked me for a missing document [redacted] kept my papers to look at the errors when I told her I didn't want her to keep my documents but she said this was the only way she would look at them I was forced to leave my papers or I was going to get no help from the errors [redacted] had done I came back unannounced a couple days later because I wanted my papers back and she didn't want to give them to me The reason why was she tried doing the addendum I told her not to do because I had already started my own When she was taking her addendum papers out she handed me a messy unstapled folder of my documents She took her documents and my hard copy by mistake When I called back she yelled at me and told me I already got my refund and to leave her alone That's why I am going through the Revdex.com If you look for the addendum papers that she started then it should be in there Unless she carelessly shredded all of those papers? Regards, [redacted] ***
Dear Revdex.com,In resolution of this matterMs [redacted] 's claim has been approved for the full amount requested in his complaintThe check was sent on Wednesday, May 21,2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, We have reviewed Ms [redacted] 's concerns and tax situationShe was in fact able to claim her son and needed an amended returnThe DGM [redacted] contact her and reached a mutually agreeable resolution.In resolution to this matter, Ms [redacted] is being granted a refund for the full amount requested in this complaint of $75.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,H&R Block prepares millions of tax returns each year, and if we make an error, we are committed to making the situation rightIt is our belief we have done so in this case as our records reflect that a claim was submitted under H&R Block's Peace of Mind® Extended Service Plan and is currently under reviewOnce a final determination has been made by our claims department, Mr [redacted] will be notifiedAdditionally, we have also refunded Mr [redacted] ' tax preparation fees and a check was mailed to the address on recordWe will continue to correspond with Mr [redacted] until matters have been addressed in its entiretyWe ask the Bureau to note our current efforts to resolve Mr [redacted] ' complaintSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I have submitted all my paper work to them however I have not seen the outcome yetThey have waited till the last minute to try and work with me and then turn around and say it has been settled, but I am not sure yetI would like to keep this open until we have closed this case due to us not knowing the outcome yet Regards, [redacted] ***
Dear Revdex.com,In resolution of this complaint, Mr***'s claim has been approved for the full amount requested in his complaintThe check was mailed out on Wednesday, June 15th, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thanks to your intervention I did receive the money owed to me via checkI did receive a message from H & R block stating the check would be sent but was not able to answer the phone due to me being asleep after working the night shiftIt did not ask for a callback unless I had questionsI also received a message, again when I was sleeping after work, asking me to call if I hadnt gotten the checkI did not call back because I had received the check.I appreciate the help of the Revdex.com in resolving this matter to my satisfaction.Thanks [redacted] ***
Dear Revdex.com,In resolution of this matter, the H&R Block contacted Mrs [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely,Michelle B***Associate Business BureauH&R Block
Dear Revdex.com, In resolution to this matter, we sincerely regret Ms [redacted] experience with us this tax season and have taken the necessary steps to address matters internallyAs a client service gesture we refunded fees that Ms [redacted] paid for tax preparation and on May 13, a check was mailed to the address on record As a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: On 4/14, I spoke with [redacted] who told me that I could set up a new account with a new email and when I would enter the ssns and birth dates, the system would trigger access to the old tax information from 2012- I was unable to do this until 4/ I received a call from her on 4/telling me that she had not seen any activity on my account.I created this new account on the evening of 4/ I entered in our information including socials and birth dates However, at no time did any prior information become visible So I contacted [redacted] today (on 4/19) and informed her that her solution had failed She mentioned that she had mailed me a letter and that she had sent this notice to Revdex.com She then transferred me to Tier Technical and I spoke with [redacted] there [redacted] informed me that there is no way for me to access the account without either remembering my old password or typing the security question in exactly as it was entered Apparently [redacted] 's information was incorrectSo we are back where we started [redacted] did tell me that they might be able to get me copies of my old returns However we still will not be able to use the information that I entered online So my service from H&R Block is not what I paid for Regards, [redacted]
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of issuing a refund for the amount stated in the complaintAs a result, we ask that the Bureau not our current efforts to resolve Mrs [redacted] ' complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,in resolution of this matter, our research reflects that an office appointment has been scheduled for Mr [redacted] on April 20th at 11:00AMWe will continue to correspond with Mr [redacted] to ensure his concerns are addressedWe ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mrs [redacted] 's claim has been approved for the amount requested in her complaintThe check will be sent on Friday, April 10, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This issue has not been resolvedI spoke with [redacted] and he was supposed to call me back before end of business 2/ but I never received a response (not surprised due to their lack of professionalism)/ This case will NOT be flagged as resolved until I have received my refundI want the money back that I paid to have my taxes prepared Regards, [redacted]
In resolution to this matter, H&R Block attempted to contact Ms [redacted] to address her concerns but we’re not successful Our records indicate that Ms [redacted] did not purchase our Peace of Mind Extended Warranty PlanHowever, as a client service gesture we refunded Ms [redacted] ’s her tax preparation fees and also issued a letter explaining our resolution As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Mr [redacted] We will continue to correspond with Mr [redacted] in attempts to reach a mutually acceptable resolutionWe ask the Bureau to note our current efforts to resolve Mr [redacted] 's complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They sent a check for the amount I had to pay the IRS THANK YOU!!!!!!!!!!!! Regards, [redacted] ***
Dear Revdex.com,H&R Block has reviewed Mr***s' rebuttal to our prior responseThis response contains H&R Block's final positionIn response to Mr***s' rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and servicesThe POM was denied based off the IRS letter which was not received within the days.While we regret that he appears dissatisfied with his experience with H&R Block, we stand by our original response dated 05/04/and we refer your office back to that response.We respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficial.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms [redacted] ’s complaintSincerely, Destini C [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received your notice that my complaint would be closed because I had not respondedIt is not easy to respond to your emailsYes; I have received the refund for the tax preparation from H&R BlockHowever; I have been notified by the IRS that they could not process my return as it was not filed properlyby H&R Block I have taken it back to the local office and they have refiled itNow we wait againIt has been weeks since the original filingResolved? Not hardlyBut thank you for your effort Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: When I brought my original documents back in I was not missing the document because [redacted] never asked me for a missing document [redacted] kept my papers to look at the errors when I told her I didn't want her to keep my documents but she said this was the only way she would look at them I was forced to leave my papers or I was going to get no help from the errors [redacted] had done I came back unannounced a couple days later because I wanted my papers back and she didn't want to give them to me The reason why was she tried doing the addendum I told her not to do because I had already started my own When she was taking her addendum papers out she handed me a messy unstapled folder of my documents She took her documents and my hard copy by mistake When I called back she yelled at me and told me I already got my refund and to leave her alone That's why I am going through the Revdex.com If you look for the addendum papers that she started then it should be in there Unless she carelessly shredded all of those papers? Regards, [redacted] ***
Dear Revdex.com,In resolution of this matterMs [redacted] 's claim has been approved for the full amount requested in his complaintThe check was sent on Wednesday, May 21,2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, We have reviewed Ms [redacted] 's concerns and tax situationShe was in fact able to claim her son and needed an amended returnThe DGM [redacted] contact her and reached a mutually agreeable resolution.In resolution to this matter, Ms [redacted] is being granted a refund for the full amount requested in this complaint of $75.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,H&R Block prepares millions of tax returns each year, and if we make an error, we are committed to making the situation rightIt is our belief we have done so in this case as our records reflect that a claim was submitted under H&R Block's Peace of Mind® Extended Service Plan and is currently under reviewOnce a final determination has been made by our claims department, Mr [redacted] will be notifiedAdditionally, we have also refunded Mr [redacted] ' tax preparation fees and a check was mailed to the address on recordWe will continue to correspond with Mr [redacted] until matters have been addressed in its entiretyWe ask the Bureau to note our current efforts to resolve Mr [redacted] ' complaintSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I have submitted all my paper work to them however I have not seen the outcome yetThey have waited till the last minute to try and work with me and then turn around and say it has been settled, but I am not sure yetI would like to keep this open until we have closed this case due to us not knowing the outcome yet Regards, [redacted] ***
Dear Revdex.com,In resolution of this complaint, Mr***'s claim has been approved for the full amount requested in his complaintThe check was mailed out on Wednesday, June 15th, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thanks to your intervention I did receive the money owed to me via checkI did receive a message from H & R block stating the check would be sent but was not able to answer the phone due to me being asleep after working the night shiftIt did not ask for a callback unless I had questionsI also received a message, again when I was sleeping after work, asking me to call if I hadnt gotten the checkI did not call back because I had received the check.I appreciate the help of the Revdex.com in resolving this matter to my satisfaction.Thanks [redacted] ***
Dear Revdex.com,In resolution of this matter, the H&R Block contacted Mrs [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely,Michelle B***Associate Business BureauH&R Block
Dear Revdex.com, In resolution to this matter, we sincerely regret Ms [redacted] experience with us this tax season and have taken the necessary steps to address matters internallyAs a client service gesture we refunded fees that Ms [redacted] paid for tax preparation and on May 13, a check was mailed to the address on record As a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: On 4/14, I spoke with [redacted] who told me that I could set up a new account with a new email and when I would enter the ssns and birth dates, the system would trigger access to the old tax information from 2012- I was unable to do this until 4/ I received a call from her on 4/telling me that she had not seen any activity on my account.I created this new account on the evening of 4/ I entered in our information including socials and birth dates However, at no time did any prior information become visible So I contacted [redacted] today (on 4/19) and informed her that her solution had failed She mentioned that she had mailed me a letter and that she had sent this notice to Revdex.com She then transferred me to Tier Technical and I spoke with [redacted] there [redacted] informed me that there is no way for me to access the account without either remembering my old password or typing the security question in exactly as it was entered Apparently [redacted] 's information was incorrectSo we are back where we started [redacted] did tell me that they might be able to get me copies of my old returns However we still will not be able to use the information that I entered online So my service from H&R Block is not what I paid for Regards, [redacted]
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of issuing a refund for the amount stated in the complaintAs a result, we ask that the Bureau not our current efforts to resolve Mrs [redacted] ' complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,in resolution of this matter, our research reflects that an office appointment has been scheduled for Mr [redacted] on April 20th at 11:00AMWe will continue to correspond with Mr [redacted] to ensure his concerns are addressedWe ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mrs [redacted] 's claim has been approved for the amount requested in her complaintThe check will be sent on Friday, April 10, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This issue has not been resolvedI spoke with [redacted] and he was supposed to call me back before end of business 2/ but I never received a response (not surprised due to their lack of professionalism)/ This case will NOT be flagged as resolved until I have received my refundI want the money back that I paid to have my taxes prepared Regards, [redacted]