H & R Block Inc., U.S. Headquarters

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:No resolution or progress has been metH&R Block business is simply denying the claim and not honoring the service I paid forH&R Block keeps claiming the basis is based "off the return being prepared correctly" (which is not entirely true as Ms*** previously stated they admit to having some fault) and also denying because of "lack of substantiation"I provided all of the proof and documentation that was requested from me to H&R BlockI even went above and beyond to assist as much as it was asked of me by H&R Block during this audit representation, by taking days off from work to meet with H&R Block and IRSI don't know what else I could have done from my part to be of better assistance than I had done
Please do not close this case as it is still unresolved and clearly the business (H&R Block) does not care on resolving this matter or value their customer's satisfactionI am very disappointed with H&R Block services and the way they are treating this matter
Regards,
*** *** ***

Dear RevDex.com,In resolution of this matter, Mr***’s claim has been approved and a check was issued Friday May, in the amount of $There was also a credit of $refunded and issued back in its original form of payment As a result, we
consider this matter resolved and we respectfully ask the Revdex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,While we regret any confusions or misunderstandings of our tax preparation services that Mr*** may have, our review of this matter reflects that his situation was handled in accordance with the product terms and conditions he agreed to at the time
The Refund Bonus terms and conditions state, in part; "Once you've e-filed your return, you will not be able to cancel your participation in the Program or change your selection." Our records show that when the federal income tax refund was sent by the IRS, H&R Block emailed Mr*** a link and the link was used to select different retailersOnce those selections were made, the e-cards were issued by those retailers directly and once purchased, each Retailer is solely responsible to the client for their ability to use that Retailer's e-gift cards. Although H&R Block is not at liberty to refund Mr***'s tax refund processed, as a gesture of good faith we would like to offer him a full refund of the software he purchased from Best BuyIn order for us to process the refund, we request Mr*** to send a copy of his receipt and proof of purchase to (which can include UPC code from the box, product CD or if purchased via download, a copy of the receipt is all that is needed)H&R Block Attn: *** ***H&R Block WayKansas City, MO 64105In light of H&R Block's good-faith actions to resolve this matter, we respectfully request that this case be closedHowever, should need anything further or have any questions, please do not hesitate to contact me. Sincerely*** ***Associate Business AnaylstH&R Block

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Complaint: ***
I am rejecting this response because: The company failed to discuss what actually took place that day Reguarding the discrimination statements that were made thoughout businesses be conducted company did reply but failed to address the matter.
Regards,
*** ***

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Complaint: ***
I am rejecting this response because: I received an amended return from the district manager and I clearly stated (in an emailnot mentioned in H&R Block's response) that I need an explanation of the amended returnHow was the Mistake made? Why do I owe more money to federal and Ohio? Why is the check I just received this week in a lesser amount than what is due to the IRS and what the peace of mind contract states??? Of course I understand that the distract manager stated I need to send in the signed amended returnI'm extremely disappointed that any business would expect me to sign something without an explanation of what I'm signingClearly, H&R Block made several mistakes in preparing my taxes but I need an explanation before I sign anything and send it in to the IRS, as any reasonable person wouldAlso, I need the full amount that is due to the IRS as per my peace of mind contract.
Regards,
*** ***

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Complaint: ***
I am rejecting this response because:
NO YOU PEOPLE MADE THE MISTAKE NOT ME I COULD OF DONE MY OWN TAXES AND HAD THEM BACK BY NOW *** MADE THIS MISTAKE AND IM GOING TO REPORT THIS TO THE FEDERAL TRADE COMMISION AND AN ATTORNEY WHY SHOULD I PAY FOR HIS MISTAKE???? I HAVE TO WAIT TILL JUNE BECAUSE OF HIS MISTAKE I AM NOT PAYING THIS THIS ISNT RIGHT HAVE YOU LOOKED AT ALL THE COMPLAINTS YOU HAVE ON YOUR WEBSITE???? *** MADE THE MISTAKE!!!! I HAVE NO MONEY TO PAY THEM THEIR FEE AND I WONT TILL THIS IS RESOLVED Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, In response to this complaint, The District General Manager has been in contact with Mr*** concerning this matter. A refund of tax preparations fees have been issued to Mr***The District General Manager will continue to work with Mr*** until
this matter is resolved We ask that the Bureau note our efforts to resolve this matterWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely,*** ***Associate Business Analyst

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Complaint: ***
I am rejecting this response because:
For one, the have made NO ATTEMPT to contact me by phone, v/m or emailAnd when I contacted the Ga Dept of Revenue as HR Block suggested to before this complaint, they explicitly said there was a calculation error within the software when submitted via e-fileThere IS NO SELECTION or option to "Let the Program Calculate the Best Method" onlineAccording the THEIR own website, their software automatically does thisRegardless, the Revdex.com will believe the corporation over some measly complaint that will never be resolvedYour initial help was appreciated though.Regards,
*** ***

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Complaint: ***
I am rejecting this response because:As you admit, *** believes she made attempts to contact me over the summer and again in OctoberHowever, I received no calls from herShe left no voice mail messages for me, and made no attempt to contact me by email otherwise I would have responded as I consider my taxes importantShe cannot provide proof that she made attempts to contact meWhen I contacted her in January of this year, she DID NOT inform me my return could no longer be filed electronicallyShe stated she would have to have to "look into it" and she would call me back shortly and let me know what was going on, which she failed to doI made two other attempts to contact her and was told by an employee of the office that she was "busy" and would call me back, which she did notI stated this in my original complaintAlso, *** did not mail a form with instructions,She mailed me only my form in an envelope with no other document I will be mailing the to the IRSHowever, the only response I will accept is a refund on the service I paid for which guaranteed my tax to be filed, and H&R Block agreeing to pay for any interest and penalties imposed by the IRS for my return being filed lateThere is no excuse for this lack of service and for *** *** shifting the blame to me for her mistakeI did not request an extension on my filing, nor did she make an effort to contact meBased on the service I have received, I will not be using H&R Block for future tax services and will be recommending to others not to use themH&R Block and *** *** need to admit to their mistakes, apologize, and offer amends.
Regards,
*** ***

Dear Revdex.com,In response to Mr***'s rebuttal, H&R Block is currently and actively in the process of communicating and assisting Mr***. We will continue to correspond with Mr*** in attempts to reach a mutually acceptable resolution. We ask that the Bureau note our current efforts to resolve Mr***'s complaint.Sincerely,*** *** Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI also received a call from the agent of the company, who appeared to investigate fully and who committed to forwarding the issue to their software development teamI was pleased with her professionalism and her commitment to a long-term solution.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The issues are the same I agreeBut the complaint is the same also she(**) missed a whole wand now we owe the IRS if she would have put this on the taxes we filed we wouldn't owe any moneyShe blatantly lied to her supervisors.Being there was only w2's it would be unreal to miss 1.So much for a a major tax business honoring and helping fix the mistakes of their employees
Regards,
*** *** ***

Dear Revdex.com,In resolution of this matter, the District Manager contacted Mr*** directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedSincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
H&R Block is holding up my refund and I just want them to resolve this Because I am tired on waiting on them to file my tax returns I have not gotten any letter in the mail from themoffices are closed and the ones that do open are open for limited periods of time just because its after the 15th doesent mean that people still need to file their taxesThere holding up my refund and I will not wait any longer for them to fix thisthey need to adress this complaint and they need to do this on here no letter no phone call but a formal addressjust because a business responds to a complaint doesnt mean it is resolved nor should the business get any credit
Regards,
*** ***

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Complaint: ***
I am rejecting this response because: *** *** provided an incorrect response regarding payment on 12/12/ I received payment on 1/27/(Check Number *** in the amount of $1,and Check Number *** in the amount of $197.00) for Federal Penalties and Interest Here attached are a copy of the aforementioned checks.Also attached is a correspondence from *** Governor *** *** (dated 12/28/12) and *** ***, *** *** (dated 12/7/12) regarding receipt of a letters I wrote to him concerning the tax liens (one of two) placed on my home because of the errors on my taxes If H&R Block had paid monies on 12/12/as stated in their response tax issues would have been resolved In addition I attached the outstanding balance sheet provided to me from the *** *** Office (dated 6/25/12) prior to communicating with the Governors Office I had contacted the local H&R Block Office and provided as much documentation that I had in my possession at the time.I implore your office to see the attached documentation and ask H&R Block to compensate me
Regards,
*** ***

Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Mr***We will continue to correspond with Mr*** in attempts to reach a mutually acceptable resolutionAt this time, we are waiting for the IRS to finish
processing Mr***’s return, and once the IRS releases those funds, and the Refund Transfer is funded, we will be able to do a full refund of Tax Preparation Fee’s in the amount of $as requested H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is our belief that we will do so in this case by refunding Tax Preparation Fee’s to Mr*** for our mistake made, as requested We ask that the Bureau note our current efforts to resolve Mr***'s complaint. Sincerely, Destini C***Associate Business AnalystH&R Block

Dear Revdex.com,In response to this complaint, we have attempted to reach Mr*** by phone to address matters directly but have been unsuccessfulAdditionally, a letter asking Mr*** to contact our office have also been mailed to the address on record to which there has
been no replyIf Mr*** remains in need of assistance we ask that he contact our office at the number referenced in his letterWe ask that the Bureau note our above-referenced efforts to contact Mr*** and discuss this matter directlySincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I received no response or callMy income tax refund is still short (from H&R Block reporting) without no explanationMy billing is not itemized to this day.
Regards,
*** ***