Gymnastics Unlimited

Initial Business Response / [redacted] (1000, 5, 2017/09/06) */ Mrs [redacted] came into our shop and requested a quote to change her fuel pumpUpon looking up her vehicle there were fuel pumps that would fit her vehicleWe gave her a written estimate of replacing her fuel pump of approximately [redacted] Once the vehicle arrived for repairs we were still not able to pin point which fuel pump it was based on the vin number furthermore we were not able to get it in promptly due to our tow driver losing the key for the vehicleSo we had to get a new key and a fob ordered from the local dealershipUnfortunately this pushed us back a day from our mistakeOnce we got the vehicle in for repairs and dropped the fuel tank for pump replacement we realized it would need the other pumpWe called the customer and notified them of needed extra time due to not having part available and also extra [redacted] the pump would costThe customer stated that they had to have their vehicle for emergency purposesThey had the option to not fix itWe were willing to work out a payment of [redacted] the day that vehicle was picked up and customer also wrote a post dated check that was dated for Sept1stThe customer was in our lobby at least twice after repairs were completed and never spoke of any complaint to us nor did they seem upset in anywayWe apologized for inconvenience of losing the key and fob and again accepted a post date check for rest of payment that was over the original estimateIn order to help with rectifying the situation with the customer we have decided to send the post dated check back to customerThe check is written for [redacted] I hope this helps with the situation Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/09/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/09/06) */
Mrs. [redacted] came into our shop and requested a quote to change her fuel pump. Upon looking up her vehicle there were 2 fuel pumps that would fit her vehicle. We gave her a written estimate of replacing her fuel pump of approximately [redacted] ...

Once the vehicle arrived for repairs we were still not able to pin point which fuel pump it was based on the vin number furthermore we were not able to get it in promptly due to our tow driver losing the key for the vehicle. So we had to get a new key and a fob ordered from the local dealership. Unfortunately this pushed us back a day from our mistake. Once we got the vehicle in for repairs and dropped the fuel tank for pump replacement we realized it would need the other pump. We called the customer and notified them of needed extra time due to not having part available and also extra [redacted] the pump would cost. The customer stated that they had to have their vehicle for emergency purposes. They had the option to not fix it. We were willing to work out a payment of [redacted] the day that vehicle was picked up and customer also wrote a post dated check that was dated for Sept. 1st. The customer was in our lobby at least twice after repairs were completed and never spoke of any complaint to us nor did they seem upset in anyway. We apologized for inconvenience of losing the key and fob and again accepted a post date check for rest of payment that was over the original estimate. In order to help with rectifying the situation with the customer we have decided to send the post dated check back to customer. The check is written for [redacted] I hope this helps with the situation.
Initial Consumer Rebuttal /* (2000, 7, 2017/09/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)