GXi Outdoor Power

We purchased a Generator that failed within the warranty period and they refuse to fix it or even return phone calls.We purchased four of these for our fence company. We used them as recommended, following all maintenance schedules. Within 30 hours on one unit the stater completely failed. Turns out the staters have plastic parts on the inside that melted down. GXI did pay to have this fixed under warranty. On the day we picked the first unit up a second unit failed in exactly the same way. We picked one up and dropped the other off with the service outlet that we were told to use by GXI. After several weeks we called to find out when the unit would be ready. GXI had not even returned the service centers calls or emails. They emailed 10 times. We brought the unit in for service in June of 2015 and finally in December GXI has refused to honor the warranty saying that we "overused" the unit. The unit has 104 hours on it in 5 months since purchased new. The warranty for commercial units is 6 months or 200 hours. We powered drills, saws, battery chargers and other small hand tools. These units have a serious design flaw that causes them to fail.Desired SettlementWe want the unit repaired at no expense to us, replaced with a new unit or our money back.Business Response It is GXi's understanding that a 3rd party service center determined the generator was overloaded, causing the insulation between the windings to melt. This can be repaired, but is not covered under warranty. If the customer feels this diagnosis is incorrect, they can tale it to another approved service center for a second opinion. To make arrangements, please call GXi Customer Service.Consumer Response The generator was not overloaded. The product is defective. 2 of the 4 units we purchased had the same failure. The first one was also not overloaded and it was covered under warranty. This is the same problem with a second unit. We want it repaired at no charge, under the warranty. If you require us to take it to another service center tell us where. You will not respond to our phone calls.Final Business Response Upon further investigation, not only did the 3rd party service center indicate the damage was a result of being overloaded, additionally, the proof of purchase showed that the warranty period for the product had expired.This was brought to the customer's attention. They said they believed the warranty started on the date of first use, not the date of purchase. We informed them this is not correct, product warranties start based upon the date of purchase. We have no means of verifying "first use" if different from the purchase date. GXi Customer Service Dept. is open Monday through Saturday from 8am to 5pm. We would be happy to assist but the repair will not be covered under warranty since the warranty period (as per the proof of purchase) has passed [redacted] the 3rd party service center determined the root cause was overloading the generator.

Purchased a zerturn .The mower has been broken 99% of the time that we have had it.sent to repair several times,still not fixed,they now refuse to fixpurchased a zero turn mower, first the delivery was wrong, second it was broken when we got it. It will not turn on one side. it has repeatedly been in the shop for the same thing. we picked it up last time and the mower guy told the company that my husband broke it which was a complete lie. they say they are no longer going to fix it. I tried to explain to them that you can't break something that was already broken when we got it. This has been a complete nightmare and it seems we are out a lot of money as well as my husband can not do his landscaping which is his business . Please help this is our lively-hood and it has really taken a huge toll on our family.Desired Settlementwe want a full refund or a new mower that actually works.Business Response The mower went into a service center for an oil change to resolve a sluggish left side hydro.Upon completion the service center tested the mower for 20 minutes and it worked fine.The customer tested the mower when he picked the mower up from the service center. The service center noted the test the customer performed was quite abusive. Regardless, the customer drove away with the mower, indicating he was satisfied with the repair.The next day the customer went to the same service center to pick up another brand of mower that he is also having an issue with. At this time the customer brought a gun to the service center and the employees felt threatened. They do not wish to perform any more service on this customer's mowers...our brand or the other brand mower that the customer owns.GXi would be happy to redirect the customer to another authorized service center but:1. The customer must understand it will be a longer drive.2. GXi cannot provide this referral if the customer shows up at the service center with a gun and makes the employees feel threatened. The customer must agree to this in writing or GXi will have to suspend warranty coverage on the mower. Once a qualified service center has taken a look at the mower we can make a determination on the best course of action to resolve the customer's concern.