Complainant [redacted] cancelled her account on January ***, and return notified for all three garments she had at home the same day Per our Terms of Service, which Complainant agreed to upon joining, all garments must be returned within seven (7) days of cancellation or a customer will be charged for the outstanding garmentsAs we did not receive the garments within the day grace period, we sent Complainant our standard garment recovery emails on February [redacted] and ***, letting her know of the upcoming chargesAfter notifying her of such and receiving no response, we charged her the $value of the three garments outstanding She contacted us after being charged, and we conducted a thorough internal investigation of the matter, checking for activity on the prepaid return bags sent to Complainant, and re-searching our warehouse for the garments in question As of March **, 2015, when a customer service followed up with Complainant, there was no evidence that the garments were shipped back to us As of today, at the completion of another investigation, there is still no evidence that the garments were shipped All charges were fully authorized, and were done well after the expiration of the grace period - in fact, Complainant was not charged until days after her cancellation However, we are willing to give Complainant a courtesy refund upon receipt of a sworn affidavit of the details of when and where she shipped the missing garments We can then pursue this matter with the ***
Complainant [redacted] cancelled her account on January ***, and return notified for all three garments she had at home the same day Per our Terms of Service, which Complainant agreed to upon joining, all garments must be returned within seven (7) days of cancellation or a customer will be charged for the outstanding garmentsAs we did not receive the garments within the day grace period, we sent Complainant our standard garment recovery emails on February [redacted] and ***, letting her know of the upcoming chargesAfter notifying her of such and receiving no response, we charged her the $value of the three garments outstanding She contacted us after being charged, and we conducted a thorough internal investigation of the matter, checking for activity on the prepaid return bags sent to Complainant, and re-searching our warehouse for the garments in question As of March **, 2015, when a customer service followed up with Complainant, there was no evidence that the garments were shipped back to us As of today, at the completion of another investigation, there is still no evidence that the garments were shipped All charges were fully authorized, and were done well after the expiration of the grace period - in fact, Complainant was not charged until days after her cancellation However, we are willing to give Complainant a courtesy refund upon receipt of a sworn affidavit of the details of when and where she shipped the missing garments We can then pursue this matter with the ***
Revdex.com:At this time, I have not been contacted by Gwynnie Bee Incregarding complaint ID [redacted] .Sincerely, [redacted]