Guzman's Garage Reviews (1)
Guzman's Garage Rating
Description: Auto Repair & Service
Address: 2902 National Ave, San Diego, California, United States, 92113
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Review: GUZMAN GARAGE LIED TO ME ABOUT MY REPAIRS. MR. [redacted] OVER CHARGED ME, FOR REPAIRS. HE COULD NOT READ OR UNDERSTAND THE CODES ON THE DIAGNOSTIC MACHINE. MR. GUZMAN NEGLECT BX COST ME $2,000.00 IN REPAIRS. HE IS NOT CURRENT ON HIS CONTINUING EDUCATION FOR AUTO REPAIR. AUTO REPAIR IS LIKE THE MEDICAL FIELD, YOU AND YOUR TEAM MUST STAY CURRENT. MR [redacted] NOR HIS STAFF IS CURRENT W/ REPAIR WORK. THEY ARE RIPPING OFF WOMEN AND LOW INCOME PEOPLE. I WANT A FULL REFUND FOR ALL REPAIRS.Desired Settlement: I WOULD LIKE A FULL REFUND FOR ALL MY REPAIRS AT GUZMAN GARAGE AND CONVOY AUTO REPAIR, PAID BY MR [redacted]. CONVOY AUTO REPAIR DID A GREAT JOB, AFTER GUZMAN LIED, CAUSED MORE DAMAGE TO MY CAR AND OVERCHARGED ME.
Business
Response:
Guzman's Garage
San Diego, California 92113
Phone###-###-####
RE:Ms. [redacted] 2008 Honda Accord
Ms. [redacted] called me she was going to sen her car
because engine looses power and quit. She said the
engine overheated.
The car was towed in, we check the oil level was ok.
we found no coolant in the radiator, filled up,
pressure test and found catalytic converter area
burned and heater control valve, hoses and wiring
burned as well. Start the engine it was missing bad
and check engine light was on. I called Ms. [redacted]
with an estimate of$ 187.04 for$ 63.00 for parts and
$ 120.00 for labor, and she agreed at 10.30 A.M The
computer diagnosis showed two codes: see invoice. I
called Ms. [redacted] and to let her know that the next
step is take the car to an electric shop to repair or
replace the burned wires, and we go from there to the
next step. she asked me how much will that cost I said
I don't know could be just repair burned wires or
replace the whole harness. She got mad over the
phone and she was going to tow the car to her house.
When she got to my shop I showed her the burned
heater control valve with hoses and a piece of wire.
She took the valve and hoses and left the burned
piece of wire. I have my business since 1979 and
never had any customer complaint but one that job
was sublet.
Sincerely,