GutterXPro

I have been dodged and ignored since the lying salesman took our deposit in September of 2019. Promised a 10 week install date and as of February 2020 still no panels. Do not trust them.

We started back in June and just got connected this past week. We were lied to from get go one, so we have learned. We lose power almost weekly and were told it would never happen again because the panels will store power for 30 hours. We said we will do it after we get a new roof put on, but were told they have roofers that can do the job too. Big mistake, because their roofers were awful and we ended up with leaks, so after a lot of yelling we got it replaced for a second time. When our utility company came out in October finally is when I not only learned that we would continue to lose power, but we were told that we had to have $500,000 in liability insurance incase of a surge from our solar panels(what surge I wouldn't have power). Also, in October we learned that the sales rep that sold to us had been fired for false representation. Never heard a word from Solar Choice giving us the option to back out since we were lied too. We have contacted a lawyer and are suing. NOT HAPPY.

Solar Choice USA did not follow the procedures outlined in our contract and promised by the sales person.
We paid down for the system in May, 2019, First mistake. Initially everything seemed great. We were immediately contacted by Faye saying she was our contact person. Solar Choice USA was to do an onsite survey by an engineer to determine if our site was adequate for solar. That visit never happened. Instead, the installer showed up two months after the contract was signed and our check had cleared the bank. The "plan" that he showed us was done with a satellite photo using our NEIGHBOR's house. After a lengthy phone conversation, they went ahead with the installation in late July 2019. Unbeknownst to us, no application was made to the EMC and the TVA prior to the installation as prescribed by the contract, which stated that SC USA was to take care of all permits and fees.. Two months after the installation and no followup from SC USA, the EMC contacted us, asking if we were installing solar. The application was sent to us to be forwarded to Solar Choice USA. The application was competed by SC USA in a timely manner, but we have heard nothing from them as to the status of the application since that time. I contacted the installer in Oct., and he explained how the system was supposed to be working. I left a message with Faye of SC USA a week ago with no response. As of this day, 3.5 months after installation we have a system that doesn't appear to be adequate, producing power that is being sent out to the grid and we have nothing to show for it. Power production has gone down as the sun has moved southward. Looking at the KWH that have been produced the system as it is currently installed will probably save us very little, comparably. Solar Choice USA doesn't appear to be concerned.

I purchased a solar panel set up from Solar Choice USA for $44,000. It was represented to generate more power that my household used. It has not.
The company representatives all agreed my purchase would eliminate my electric bill. And, that I would be warranted. It has never produced the electricity that was promised. On each subsequent visit the representatives made to my home the damaged property which they promised to repair. This has been going on for over a year now. I was provided not paperwork other than from the finance company the loan was put with. I am told by my local electricity provider the unit installed will never do what Solar Choice USA promised. Now all of the individuals involved with my purchase and installation have left the company and formed new companies and no one will return telephone calls. I was promised if I referred another individual to them and they made a purchase I would receive a commission. I referred my poor sister to them as my installation was being installed and she also made a purchase. I did not receive a commission, and her experience with them has been extremely poor also. We both feel we have been defrauded of more mone than we can ever pay back.

Please do not use this company. We have been through *** and back and now they are threatening to put a lien on our newly bought home because we won't release the funds on this system that isn't working. We do not have a the meter and they have lied so much they can't keep their stories straight now. We started in June 2019. It is now October 4, 2019. They actually had just sent in the interconnection application on September 15, 2019 but told our contact person they had they sent it out 2 weeks earlier. post marks are real! We are constantly harassed by the sales person, the company, and the finance company. Why would I want to release funds to a company who lies, hasn't paid all necessary app fees to our electric company for that meter, who has created no trust for us for future problems that will arise since there is a 25 year warranty. Other reviews state the same thing, they do not communicate nor help their customers. Stay away from this company. I'm getting close to calling the news stations to see if they could get a straight answer from them.

Started the process to buy our system the first week of June 2019. When we agreed to purchase we were told there would be a 30-45 day turnaround for install once financing was approved. Once we had our refinance approval the third week of July we were told our system was being ordered. Solar choice was paid 7/31/19 ($28,500). After calling several times we were given an install date of 9/2/19. On 9/1/19 we still hadn't heard form the installer that is supposed to call at least a day before so we called to check on the status of our system. They advised that our install date was now going to be the week of 9/16/19. After the discussion we had at this time we ended up getting a call from someone claiming to be the VP of the company and ensured us our system was on track. The week of 9/16/19 came and no call for install so we called again (not once has anyone called to advise that our install date has changed even to this day), they advised that our install date would be 10/3/19. Today is 10/2/19 so I called yet again, now they are saying that my system has now been shipped...If it just shipped why have I been given 3 prior install dates over the past 5 weeks? I have recommended this company to others to try and take advantage of their referral program, but I will definitely be contacting them all to make sure they chose a company that will actually provide the system that has been paid for. Now I'm stuck paying a $200 electric bill and paying for the system. If it is not installed by 12/31/19 we wont be able to sell back to the grid which is the main reason we bought the system.

keep Missing completion dates. No communication. Poor workmanship. Refusing to return my calls. Still not completed the job but submitted for payment.
I have been mislead by multiple representatives of solar choice USA. When I signed the contract for the solar system I was told it would take 6-8 weeks to be completed. That was June 15th. I have been updated a couple different times by their employee named Fay. She has Told me a multitude of different stories of what is going on with my system being installed. It seemed every time I talked to her I was more confused of what was happening and when my system would be installed. I contacted my salesmen named Graig to see if he could find out any information on what is happening and he put me in contact with the VP Jack ***. Jack assured me everything was fine and he guaranteed I would have my system up and running by August 30th. On August 30th there was still no solar panels installed on my house. They did finally install the system last week September 5th but did not have the correct meter and left without telling us when they would be back to finish the job. September 6th the finance company called to verify the job was completed. I told them it hasn't. And they asked me when it would. I have called Mr. twice and left him messages since then and he has yet to respond. Also they have installed panels on the front of my house without verifying with me that it be be acceptable. Had I been told they all wouldn't fit on the back of my house I would have picked a different place for the rest of the panels other then the front of the house which has destroyed any curb appeal. Also there are holes they drilled into my house to run the wires and didn't caulk it to seal it up. And they have conduit running in a giant loop over my gutters that look terrible and completely unprofessional. I haven't been able to discuss any of my concerns about the install with Mr. due to the fact of him not responding to my calls. This is an extremely expensive system that is not being handled properly by any means. I feel they have destroyed my house and I still have a non functioning system.

Product doesn't produce as stated by representative
As the representative explained to me that the solar panel package I was getting it would almost get rid of my electricity bill and the only thing it has done is give me another bill and my electricity bill has actually gone up I want to know what is going on with these panels

Solar Choice is not the right Choice!! They lie to customers and do not make payments on time to Surveyors and do not pay surveyors what they are owed. They tell surveyors they will be paid a certain amount and when they are paid, they are paid differently. Anne *** and Josh is not to be TRUSTED!!!!

I recently had my system installed in March. I am very pleased with stellar service I received from the company. I was amazed at how they handled the installation process. They were very clean and professional.... it was a big help since I have OCD and can't stand things out of place. My bill power bill is a thing of the past and I recommend and person to try solar. Our world is being saved by going green.

System does not work like we were told. Still have issues. They blame the power company for it. We were told they guarantee results or they will remov
Purchase date 02/2018
Install date 05/2018
Purchase price XXXXX + 15000 (green money)
XXXXX finance 8k put down

I purchased a Solar system for USA solar less then a year age system went down need a new inventer . I notified then of the problem on November 21 ,2017. 2 week later they came and took on the bad. I did hear back from them for weeks. I send them a certified letter on December 21 to addresses my problems I have yet to hear back from them I am losing $ 500.00 a month not having my solar system working. Please note this system comes with a 25 year warranty.
Product_Or_Service: Solar system

Different rebates and other adjustments have not been granted for two years.
My wife has been in touch with Solar USA since our installation in October 2015. It started out where we were promised rebates and other adjustments when we signed the contract and they have not fulfilled their promise. The first email went out to*** to discuss the rebates and other things on 12/17/2015. Then another email went out on 1/21/2016 again and no response. After several attempts she then call *** with Solar in the Revenue office and she said that she would handle it and asked my wife to send in several supporting documents in which she did. After several months had passed she tried to contact *** again, and was told that she was no longer with Solar USA, therefore she started telling*** what was going on and she took over from there. Again we gave her the information as well as told sent her supporting documents again and was told that she would look into it.
Again, after several attemps we talk to*** and she gives us a different excuse, therefore we contacted Mr. and was told that it would be resolved and to this date it has not been resolved. When I attempted to contact*** at the number I had been talking to her at their is now a third party customer service person that you have to go through now. I feel that I money is precious to us, the same way you doing business and getting sales is precious to you because that is the way that you support your family. We have accrued interest and all that total way more that the panels are worth and still have not gotten the money that was promised to come to us per our contract. All we were trying to do was get what was promised to us per our contract with Solar USA. If we cannot get this resolve in a professional way, I will be consulting with an attorney and seeing if we can resolve it that way.

Aggressive and relentless telemarketing practices.
This organization has called daily for the past 3 days. I have repeatedly and courteously requested that I be removed from the call list. After speaking with the iniatial attendant "***" and his supervisor "Ryan" I was informed that I may be on multiple lists and that they would try to remove me. Trying is not enough.