Gutter Technologies of Texas

I am writing in response to the complaint filed by Mr [redacted] ***(copy attached ) I have reviewed the complaint, and spoken with the crew members involved in this lossBased on that investigative work I agree that Mr [redacted] should be reimbursed for his damagesI discussed this with him on the phone on 6/9/15, and settled his personal property damages for $I have sent him a check for sameMr [redacted] is having a contractor look at the barn floor on Friday the 12th, and he plans to send me that bid so I can review itI expect to be able to settle this matter with him amicablyWith regard to the complaint itself, I did want to clarify that we have no record of Mr [redacted] contacting us to register the information that all this had occurredWhen I spoke with him, I found him to be reasonable and I expressed that had he just called, I felt extremely confident that we could have resolved this as easily as we actually did resolve thisWhen his adjuster called to inquire about the loss, we did not refuse to speak to him, but we did fail to return his phone message in a timely mannerI have discussed this matter with the employee involved as wellIf I can be of further assistance, please do not hesitate to contact me

I am writing in response to the complaint filed by Mr. [redacted]. (copy attached ) I have reviewed the complaint, and spoken with the crew members involved in this loss. Based on that investigative work I agree that Mr. [redacted] should be reimbursed for his damages. I discussed this with him on the...

phone on 6/9/15, and settled his personal property damages for $205.00. I have sent him a check for same. Mr. [redacted] is having a contractor look at the barn floor on Friday the 12th, and he plans to send me that bid so I can review it. I expect to be able to settle this matter with him amicably. With regard to the complaint itself, I did want to clarify that we have no record of Mr. [redacted] contacting us to register the information that all this had occurred. When I spoke with him, I found him to be reasonable and I expressed that had he just called, I felt extremely confident that we could have resolved this as easily as we actually did resolve this. When his adjuster called to inquire about the loss, we did not refuse to speak to him, but we did fail to return his phone message in a timely manner. I have discussed this matter with the employee involved as well. If I can be of further assistance, please do not hesitate to contact me.