Gutter Masters of Central Florida Reviews (%countItem)
Gutter Masters of Central Florida Rating
Address: 725 Brown Chapel Rd, Saint Cloud, Florida, United States, 34769-2041
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I can't express how happy I am with guttermasters. They have been amazing from start to end. They came out and gave my mother and I a quote on gutters for our houses. Their price was fair, and we were able to make an appointment for the following week.
The workers arrived on time, and were done in a couple of hours. When I noticed one of the gutter drains was facing the wrong direction, they were there the same say to correct the problem. I highly recommend guttermasters for your gutter needs in Florida.
Gutter Masters installed gutters on my house on 10/25/17. One of the downspouts has come loose from the house. I've contacted them numerous times and I've been told for the past 5 weeks that someone would come out and reinstall it the following weekend. I've called them each Monday morning and they apologize---saying they are "busy"---but that they will come out the next weekend. This past week I spoke to "James"---I believe one of the supervisors. He promised me 3 times this past week that he would come out himself and repair it----yet he failed to do so. I just tried calling him again and the call went right to voice mail. I want them to honor their warranty or refund my money.
Product_Or_Service: Gutters for my home
Refund If they don't honor their warranty, they should refund the $1,365 I paid them.
To whom it may concern,
On 11/1/17 we installed a complete gutter system for Mr.. Upon completion Mr. did a walk around and was satisfied then paid his remaining balance. We then received a call in August that a downspout had come loose from the rear corner of his residence. We do have a warranty and told Mr. that we would write up a repair and have the issue addressed. This time of year is the absolute busiest time for us. We sent a repair truck out there twice. The issue Mr. is having is his home at that location is made of a foam material, which after coming loose , which could be from someone pulling it or hitting it with something on accident like a mower. Again this was about 8 months after initial install. Mr. contacted us again and said it had come loose again. We have tried numerous times to resolve the issue and we offered to come out again at which point Mr. said he doesn't want us out again. We will fix the issue if he would allow us, but we also feel its not totally an installation error, rather a structural or accidental error which made it come loose after 8 months of being in tact. Please let us know if there is anything we can do. If he would allow us to come out. We will make sure its expedited. Thank you for your time.
(The consumer indicated he/she DID NOT accept the response from the business.)
James told me 5 weeks in a row that they do warranty work on Saturdays and Sundays. Each Monday I had to call him back because the repairs were not done. Several comments in their response are patently false. They did NOT come out twice to my house---and they did NOT do any repairs once and were requested to come out a second time. James always had an excuse as to why they did not do the repairs the prior weekend. For them to say my home is made of a "foam material" is laughable. My home is made of cinder block and stucco----just like every other house in Central Florida. After being lied to for 5 weeks straight, I had another contractor come to my home and re-attach the downspout to my house----taking all of 5 minutes to complete----just like I had told James it would take---when he told him he would come out HIMSELF to do the repairs. They only offered to come out and do the repairs after they received this complaint----and after I had already paid another contractor to do the repairs. I do not want to hear from them moving forward and would not recommend them to another potential customer.
Gutter Masters of Central Florida installed our soffits on our house after Hurricane Irma. James was very professional and very prompt in installing the soffits. Today we called Gutter Masters to give a quote for the bulldog leaf guard on our gutters. Mark was very professional with our concerns and gave us a quote to install the gutter guards. We plan to use Gutter Masters for the leaf guard installation.
I would fully recommend this business as they are honest and the guys that do the installation are great.
Gutter Masters of Central Florida installed gutters at my house today! They have great customer service! Great prices! Great install crew! I highly recommend them!