Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFN [redacted] operates with the best of intentions and deepest respect for all of our customers Please refer to the Company’s letter dated July 20, Should you have any additional questions or concerns do not hesitate to contact us
Initial Business Response / [redacted] (1000, 8, 2015/08/04) */ Please accept my apologies on behalf of Fidelity National Home Warranty (FNHW) for any inconvenience you and your family may have had in regard to this claimFNHW operates with the best of intentions and deepest respect for all of our customersOur records show that FNHW has approved the replacement of the air conditioning system, and as an alternative FNHW has offered you cash in lieu of repairsThe records also show that an appointment is scheduled this afternoon for review and confirmation of the amount of the non-covered charges associated with the replacement of the system On behalf of the Company it is my hope that the value of this home warranty coverage [redacted] be beneficial and convenient as FNHW aims to provide the highest levels of service to youWe value your business and look forward to a continued service relationship with you Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They still have not addressed the issueIt is still not replacedThey are planning to send a company with a poor Revdex.com rating to do the work and as of yet have not addressed our demand for compensation for the more than days we have had to do with out a livable home environmentI have already instructed my friends in the Real Estate field (in which I use to be an agent) to stop recommending this company for their clients because they are not an honorable company Final Business Response / [redacted] (4000, 12, 2015/08/24) */ Our records show that the unit has been installed and the Title duct testing needs to be doneThis is a requirement by the state of California; however, it is not covered as stated under the heading Ductwork, Not Covered within your Contract Ductwork: Standard Items: Accessible and inaccessible ducts from heating and/or cooling unit to connection at register or grill Not Covered: Registers - grills - dampers - insulation - improperly sized ductwork - collapsed or crushed ductwork - ductwork where asbestos is present - ductwork damaged by moisture - costs for inspections, diagnostic testing, verification and permits as required by any federal, state or local law, regulation or ordinance, including CA Title requirements Limits: The access, diagnosis, repair or replacement of the ductwork is limited to $1,aggregate per contract term As advised, once title is completed, and although your contract term has expired, as a part of this service should the ductwork be found to have a failure which would be covered under the terms of your contract; FNHW [redacted] provide coverage up to the aggregate as per your Contract's term and conditions Final Consumer Response / [redacted] (2000, 14, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have reluctantly accepted the settlement but feel dissatisfied that they put it off so long as to cause severe hardship to us
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFN [redacted] operates with the best of intentions and deepest respect for all of our customers Please refer to the Company’s letter dated July 20, Should you have any additional questions or concerns do not hesitate to contact us
Initial Business Response / [redacted] (1000, 8, 2015/08/04) */ Please accept my apologies on behalf of Fidelity National Home Warranty (FNHW) for any inconvenience you and your family may have had in regard to this claimFNHW operates with the best of intentions and deepest respect for all of our customersOur records show that FNHW has approved the replacement of the air conditioning system, and as an alternative FNHW has offered you cash in lieu of repairsThe records also show that an appointment is scheduled this afternoon for review and confirmation of the amount of the non-covered charges associated with the replacement of the system On behalf of the Company it is my hope that the value of this home warranty coverage [redacted] be beneficial and convenient as FNHW aims to provide the highest levels of service to youWe value your business and look forward to a continued service relationship with you Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They still have not addressed the issueIt is still not replacedThey are planning to send a company with a poor Revdex.com rating to do the work and as of yet have not addressed our demand for compensation for the more than days we have had to do with out a livable home environmentI have already instructed my friends in the Real Estate field (in which I use to be an agent) to stop recommending this company for their clients because they are not an honorable company Final Business Response / [redacted] (4000, 12, 2015/08/24) */ Our records show that the unit has been installed and the Title duct testing needs to be doneThis is a requirement by the state of California; however, it is not covered as stated under the heading Ductwork, Not Covered within your Contract Ductwork: Standard Items: Accessible and inaccessible ducts from heating and/or cooling unit to connection at register or grill Not Covered: Registers - grills - dampers - insulation - improperly sized ductwork - collapsed or crushed ductwork - ductwork where asbestos is present - ductwork damaged by moisture - costs for inspections, diagnostic testing, verification and permits as required by any federal, state or local law, regulation or ordinance, including CA Title requirements Limits: The access, diagnosis, repair or replacement of the ductwork is limited to $1,aggregate per contract term As advised, once title is completed, and although your contract term has expired, as a part of this service should the ductwork be found to have a failure which would be covered under the terms of your contract; FNHW [redacted] provide coverage up to the aggregate as per your Contract's term and conditions Final Consumer Response / [redacted] (2000, 14, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have reluctantly accepted the settlement but feel dissatisfied that they put it off so long as to cause severe hardship to us