Guardian Water & Power

I received a bill for the first 45 days of water service from this company. The bill in question was for $625.17. This is for a 2 bedroom apartment. My initial phine call was met with annoyance, and upon asking to speak to a manager, I was transferred to someone’s voicemail. I explained that it would have physically impossible to use that much water in a home such as this, that bill was more typical of a golf course in the summer. I know scams are quite common with water and power brokers, and they won’t return phone calls.

This business had been providing me water submetering service for years. One day my submetering equipment stopped working, so I reached out to them for assistance and they said they would get back to me. While waiting for them, I was able to get the equipment to work again on my own.
However, the business continued to insist that the equipment was not working on their end and they were searching for a solution. Then about a week later, without any explanation, they told me that they were canceling my account. Around that time, I noticed my equipment's cellular function stopped.
After some investigation, I discovered that they had called the equipment provider to shut off my equipment remotely. I felt betrayed. It was bad that they didn't help me fix the issue; it was worse that they CAUSED the issue.
At first when I called them, they would not give me a straightforward response. Only when I presented them with evidence did they confess to shutting off my equipment. Then they just stopped responding to my emails and phone calls. They still owe me a refund for credit on the account as well as reimbursement for resetting my equipment, which they deactivated remotely.
I absolutely do not recommend this company for submetering services. Actually, based on their customer service, I wouldn't recommend this company for anything.

This is my third year in my current apartment, so I have a long history of water billing for comparison. Apart from an initial issue that was resolved shortly after I moved in, my water bills have been consistent throughout my entire time here.

Guardian Water & Power is a new utility biller. From the first bill to second (most recent) bill, charges went up 36%. This does not correlate with the amount of water used. When I spoke with a customer representative at Guardian Water & Power, I was provided the billing rates. They were the same for both months. After many exchanges and a consultation between the representative and her boss, the rep acknowledged that my bill did not correspond to my water usage and indicated, unofficially, that I was being charged for water I was not using. I don't know if that is the explanation, or if there is some other cause. But this problem has occurred throughout the entire building! In other words, it's not as if the bills have shifted so that some are paying more and others less. It looks like everyone is paying astronomically more for this second billing cycle. It's completely unacceptable and quite possibly fraudulent. It's serious enough that the tenants are getting organized.

Guardian was recently hired by the apartment owner. Residents have received 2 bills so far. The 1st billing was correct.
The 2nd billing has 6 line items that are wrong because the numbers/dollars are added from the 1st billing, resulting in a bill due that is much greater than what was actually used.
The 6 WRONG line items are WATER $, COLD WATER ALLOCATION $, WATER USAGE $, SEWER USAGE $, READ TO #, and USAGE #.
My career is computer systems analysis and programming. This problem is the computer code in the billing system. Obviously the code was not tested for more than the 1st month of usage.
--> EVERY TENANT IN THE BUILDING HAS THE SAME PROBLEM WITH THE BILLING <--
IF THIS IS NOT FIXED, EACH MONTH'S BILL WILL INCLUDE THE USAGE NUMBERS/DOLLARS OF THE PREVIOUS MONTH'S BILL, RESULTING IN LARGER AND LARGER AMOUNTS DUE.

My Apartment Building switched water companies this summer and installed readers in every water heater in each apartment. The first bill received was about the same amount I've been paying for the past 6 years I lived here ($78. My payment rages from $68 - $90). The second bill, however, has an increase of over $30 from the first bill. I called their office and they cannot give me an explanation as to why my bill is so much higher. Instead, they referred me to talk to my manager, which I did. In talking to her, I learned that most of the tenants in the building have complained about the same issue. When she tried contacting the company, they told her only the owner of the building can have an explanation since he is the one who opened the account. It looks like he is in conversation with them but nothing clear is being explained or communicated to us. Besides this problem, I am also worried they will charge me a late fee because, even though I sent my check with more than a week before the due date, when I received my second bill there was a PAST DUE NOTICE showing they didn't receive my check on time. In all my time leaving in this apartment, I have never paid a bill over $100. Now, my next bill is $112. What do I do? I want this issue to be resolved and I don't want to pay more money than I owe. This company is not being transparent with their billing nor their Customer Service. I want an explanation of my bill that states clearly the water I have used.

Late fee and payment handling procedures: This billing company post payments to the customer’s accounts when they have the time to post them. They post the payments and add a late fee. In addition, the due dates land on the weekends. I mailed a payment on 09.28.18 to Columbus, OH; the due date was 09.02.2018 (Saturday and Monday the 3rd was a holiday). This payment was processed until 09.05.2018 and I was charged a late fee for $7.00 dollars. I tried to resolve this issue with the company. However, they kept referring me to the management company/landlord. The company was the one who posted the payment late, therefore charged the late fee and then informed the management company/ property owner we paid late. They want us to resolve this with our property owner and our property owner will refer us back to the company. My hands are tied; one person purchased our building. this person does not have a management company and he never ever picks up his phone, let alone return any messages. This is frustrating because we are being taken advantage by this billing company and from our property owner. I do not understand why Guardian water and power cannot solve this issue when they were hired to provide a service. This feels like abuse of power. I should also not feel forced to have this payment automatically taken out. I have also reached out to the company Guardian water and power, and have yet to hear from them. I do not think I should be forced to mail this payment 2 to 3 weeks in advance just because their staff decides to post payments at their convenience. Please help me with this issue, I will pay the bill in full because I do not like to be late on my payments but help me resolve this issue. Also, please force this company to implement better policies when posting payments. This is my fourth attempt to solve this issue. 1st- called the customer service line, 2nd, called the landlord, 3rd- Emailed the company through Revdex.com, and 4th filing this complaint. If the company (guardian water and power) cannot resolve my issue, I will file a claim with the FTC- Federal trade commission. As a consumer, I have rights against companies who are taking advantage of their power. Thank you for time.

Worst company, if I had a choice to choose a light company it would be ***. My lights have been off since 5p yesterday and it’s 10:24a now and I still have lights. I have s 5 month old baby that can use her be nebulizer machine and I have an eleven year old. I have called them multiple times and they keep giving me excuses on why my lights are not on yet. It’s either the tech is not there yet or he is there and doing other homes. I asked if they could call the tech and she put me hold and sent me to voicemail. I have never felt so much stress. I made a payment yesterday and still my lights are out. They don’t even care if I have children. All my food is going bad and I can’t leave the home yet until my child child gets her medics which I need light for.

My apartment management company decided to install meters and charge for services using Guardian Water and Power (GWP). The management company advised that billing for services would begin in December 2017.
1.) The first bill received included a setup fee of 10 dollars with a date of service of 10/24/2017. This would lead me to believe that the management company attempted to pass off the charge for installation of equipment or the initial setup of an account with (GWP). This was never agreed to in the leasing agreement and needs to be addressed immediately.
2.) The first bill dated 1/19/2018 I assume for the month of December was $30 and while a little high for our area I was comfortable paying this, but the next bill came as a shock to (68.20) with no change in usage dated 2/28/2018 . Taking into consideration that there was a reported gas leak that had to be addressed during this time (reported to PG&E documentation available upon request) that was due to the rush install of the meters in our homes I assume to meet the December billing cycle. I believed this bill would be an aberration and paid the bill bringing myself current not initially noticing the $10 setup fee. The next bill dated 3/29/2018 was even higher without any change in usage and came in at (73.21) and the next bill dated 4/17/2018 came in at (68.13) at which time I contacted (GWP) on several occasions for a detailed explanation of the charges and was told on several occasions that the matter would be escalated and researched and we would receive a call back regarding this situation. I received no call back and the next time I called to inquire about the situation is when I received a threatening letter from my apartment management stating that I have to pay this bill or my next months rent will not be accepted. After contacting (GWP) I politely explained the situation and was again told that there was research needed and I would be called back. I advised that during this research process that (GWP) should contact my management company and explain that the charges were in dispute and no negative action should be taken against me during this process. I was told after providing the managements contact information that they would note the account and contact the management company. A few days later I received a call and a letter from the management company stating that they were contacted and they had been informed that the charges were correct and if I have any additional concerns that I should communicate with them directly. The months following the bills in question after the initial report to (GWP) with no change in usage or other explanation mysteriously returned to normal with the statement on 5/16/18 showing (20.24) on 6/19/18 showing (18.92) and finally 7/24/18 showing (15.92) all with no change to usage. We do not have a gas stove or any gas appliances a water heater that is not located in our apartment and a central Heating system that we DO NOT USE. We have had a number of issues with the gas in this building for a period during the winter of 2017 we had no heating at all and our apartment management had to hand out personal heaters due to gas leaks and that resulted in having our gas shut off all together. I believe that this same issue may be the cause of the high gas usage but again that would be an issue between the gas company and management and should be addressed as such. Currently I will have to pay at least a portion of this bill under duress from my management company but I am considering if this does not address the issue sufficiently discussing with my fellow tenants if they have also been over charged for the months in question and if so I will look into starting a class action against the management company and (GWP) for reimbursement of all charges and for my personal pain and suffering with regards to the demand for payment with the implication that my family will be effectively evicted.

I pay my utilities through a rental lease contract. I received a bill for two times the normal bill from a provider I am unaware of. I contacted the rental company; *** who said this new business was taking over these utilities. I then contacted Guardian Water & Power and asked why my bill doubled from $27.10 monthly water usage fee and $31.69 sewer fee to $56.29 water fee and $50.25 sewer fee. The representative on the phone informed me there was a monthly $60 base fee then they added the water and sewer actual usage cost to it. Their base fee is more than my entire previous bill. I can not accept that this is allowed. no notification and doubling my bill. I request this be looked into because the representative could not explain what the $60 base fee is for or why the fee was more than the actual usage for a family of 3 people in a billing period.

Guardian sent me a bill dated 04/10/18, the envelope was dated 04/11/18 and I received it 04/13/18. The due date was 04/15/18!!! And of course if they don’t get it by the due date they will charge me a $10.00 late fee. I pay all my bills through my on-line bill pay with my bank (Chase). Unfortunately Guardian is not set up to receive electronic payments with Chase so it takes up to 5 days to get a check to them. I have never received a bill from anybody that only allowed me 2 days to pay. I think this is very unreasonable and needs corrected. I feel they are trying to force me to either pay online to them with a credit card which I was going to do this one time until I found out they charge a “courtesy fee” of $3.00 to do that or sign up for automatic bill pay which I do not want to do and should not be forced into it. I have emailed them about this bill but they have not replied to me yet.

They opened an account for us without our knowledge or permission. The name on the account isn’t even accurate. How is this legal?

In October, I was sent a water bill that showed two billing cycles that were 5 days apart from each other, when a cycle is supposed to be one month. It also means that I was billed twice in October, and then another bill 5 days later for September. Each bill was almost twice the amount of what my charges have ever been, in the entire 2 years of being at that residence. Not only that, I barely use any water at all. I am at that residence only 1 total week per month and for less than 4 hours each visit. I do not wash laundry or shower there. I only run the dishwasher two - three times per month.

The charges are not only unreasonable and astronomical, but they are not accurate.
The first and only time I was able to reach the account manager, she said that my apartment complex was experiencing some water issues and that the billing was messed up. She also said that she would get to the bottom of it. After that one conversation, I have not heard from her and haven't been able to reach her.

Within a 4 month period, I have called over 10 times, both to customer service (to be transferred) and to her direct line, to no avail. I have left a message every time I've called.

My bill is now past due and I'm concerned it will go to collections. This company has proven to be unwilling to work with me in all of my attempts.

My total owed as of date is $210.55

I moved into my apartment on 11/1/2017 and was billed $121.89 for 9 days of electricity. I'm not sure as to why I'm getting a bill after only nine days. But more concerned that they're billing me $121.89. I have a house that I ran 3 air conditioners and all appliances and tv for a month that cost less than this. This means that my electric bill will be equal to half of my monthly rent.

When I called the company their representative told me this was correct. But when I talked to the apartment manager she told me to call and have the meter fixed or read because that's impossible.

I called the. Company several times only to get transferred to more reps who couldn't or didn't want to help me. I asked one rep for a person to contact and she gave me the name Jackie L but wouldn't give me her phone number. She only said she would send her an email and have her contact me. She never contacted me. So I'm currently waiting for someone to contact me before moving forward with this matter legally.

Guardian Water and Power has been persistent in collecting on fraudulent charges billed by California Submeters based in ***. I notified the company that these charges involved billing for water never used. Guardian imposed late fees on these disputed charges. The company has no local contact in *** to discuss the charges but just keeps piling late fees on my account. All charges billed by Guardian are being paid and up to date.