Guaranty RV Centers

Any resolution on a manufacturer defect, naturally, must begin with contacting the manufacturer. This is a process that Guaranty can't initiate, only the RV owner.
 
also, for Revdex.com- the complaint references photos that were not provided.

Our Guest Services Manager, Dawan B[redacted], has attempted to reach the customer on behalf of General Manager Bob S[redacted], to no avail.
 
If the customer won't return Dawan's phone calls, we are at an impasse.
 
I think it is important to note that the customer never returned to Guaranty for service, despite claims of so many service issues. We also have no record in our system of the customer attempting to contact. We have certainly been trying to reach her, and she should contact Dawan B[redacted] at her earliest opportunity.

To Whom it may concern,
This is the first I have heard of the complaint.
I have spoken with our General Manager, and he has never heard from this guest at all, either.
Our notes show on 2/27/15 Mr. G[redacted], our employee, made contact with Ms. [redacted], who at that time only asked for touch up paint...

and a smokers package.
I have included a refusal letter for the extended warranty that we encourage all used sales guests to purchase at time of sale, along with our free 5 day driving trial exchange on all used vehicles that gives our guest a chance to have vehicle checked out and or an extended test drive (though all of our used vehicles go through a multi-point inspection before they are offered for sale).  As Ms. [redacted] purchased in February, and it is now late November, we are well past any adjustment period.

Complaint: [redacted]I am rejecting this response because: 30 days after purchasing the car, electrical issues began happening and has steadily gone down hill. I can no longer drive this vehicle, but have to make monthly payments still. I own a car you sold me that is sitting on the street until paid for. I did leave two voicemails for the General Manager, but no response.
All I am asking is the vehicle be repaired to a safe drivable condition at a repair facility of my choosing or my nine months of car payments back.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: First of all, the response was not signed, so I could direct my response to whom accordingly. Second, I can and will use any means necessary to correct the lack of professionalism obviously extremely lacking with Guaranty RV. We have and will continue to pursue our options and inform everyone we know and meet across the state of Oregon and the nations byways and all the campgrounds we visit that GUARANTY RV is not a reputable dealership to buy from! They sold us a DAMAGED RV and have failed to make it right. I'm absolutely certain Heartland will be extremely interested in learning of our ordeal and the numerous lies we encountered from Guaranty RV. Sincerely,[redacted]