Growtronix

I ordered the Growtronix system for my recently set up grow. In trying to install the interface module, it did not auto load, was not able to follow the path they listed to find the hidden file. Contacted customer support, I have been tryiing all day. No repsonse from emails, contact forms and phone calls. I spent nearly $2000 for this system and it is as useless as a paperweight on my desk. I am sure it is something simple the techy people that designed it could fix, except they do not respond to requests for help. I intended to use their product on four more grow rooms but it does not work and the company will not go good on it. I would not recommend this company to any grower at this point. They are a total scam. Likely a dropshipper of someone elses products. Their website seems full of great information but it is all lies from what I can see. Avoid this company if you have your own schedule to maintain, They are not open during listed business hours, they do not repsond to repeated attempts to contact them for support. Tech items are about useless if you cannot make them work. Avoid these people, their website is a total fraud.

I purchased a PH monitor from Growtronix, It never worked properly and they refused to replace itI originally purchased a control system including a PH probe and sensor in April 2013. The probe never worked properly and drifted. I tried to get the company to replace it, they refused and had me to send it back which I did. They recalibrated it and sent it back the same day and did not keep it long enough to see the drift issue. They have since refused to replace it and now are saying it is my problem. Here is a partial (limited by available form space) chain of email:On Oct 22, 2013, at 13:58, "Growtronix" wrote:Hi [redacted], I'm fairly certain that the unit is fully functional and that the pH electrode needs to be replaced. We are unable to offer refunds on products especially after such a long period of time has gone by. We are unable to resell hardware once it has left our facility due to the pathogens that are common in garden environments. If you'd like we can likely help you sell the item used. Kind Regards,[redacted]From: [redacted] To: Growtronix Support Sent: Saturday, May 25, 2013 3:03 PMSubject: Re: Enquiry [redacted] Hi, I changed out my water today and made another attempt at calibration of the ph sensor. By using the wizard, it will not even give me a reading when I am finished, only a line. I have to play with the manual adjustments moving it up and down to even get a reading, and it maxes out about 1.0 less average than my handheld which is very stable. I removed it from my system since it has been basically useless since it arrived. I want to send it back and either get a replacement or a refund. Please send me an RMA as soon as possible. Thank you,[redacted] From: Growtronix Support To: [redacted] Sent: Wednesday, May 8, 2013 11:15 AMSubject: Re: Enquiry [redacted] Hi [redacted], Can you perform a test where you place the probe in pH 4 solution and let it run for a couple hours and send an image of a chart (right click on chart and select save image). We certainly can test it here but it might be best to run a couple tests first to see if we can determine what is going on. Also a chart showing the last couple of days will be helpful as I can get a better idea of how it's behaving. Kind Regards,Growtronix Supporthttp://www.growtronix.com/On Tue, May 7, 2013 at 11:17 PM, [redacted] wrote:Hi, I am still not satisfied with this PH sensor. I have calibrated it multiple times using 7.0 and 4.0 and it still drifts. Today for instance, it went from a min of 4.8 to a max of 7.5 in 2 hours and 20 minutes, while my handheld stays very steady. Could I please send it back to you for a replacement or for you to at least see if it will work for you? There is no way I would trust this to run an automatic adjustment policy. What is your way of working? Do I need a RMA? Everything else has been perfect, it is an amazing system. Thank you,[redacted] On Apr 29, 2013, at 10:53, "Growtronix" wrote: