Groove Subaru

We are working with the customer to get him everything he needs.  We have cancelled all contracts and faxed info to his mortgage lender. We sent documents last Friday and Monday. He is awaiting a check and will be in contact with you when everything is resolved on his end. ...


Thanks,

The General Manager of Subaru [redacted] and the General Sales Manager [redacted] are involved and working with the office to get this resolved as soon as possible.  This is not ok by any means and we will get this resolved.  We have recently went through a DMS change, even though it...

is not an excuse, but we have unfortunalely dropped the ball on this.  We apologize and the customers satisfaction is the most important.

We have been in contact with [redacted] several times since her vehicle arrived. We have offered to credit the funds she spent to repair the head gaskets towards a new engine as well as [redacted] has offered her $500.00 towards the repairs. In addition the customer has been in a rental that...

we are paying for. We have requested that she return the vehicle but has not to date. My assistant service manager and advisor have been in contact with her to this point. I am now also going to reach out to her.