Groat Brothers Reviews (%countItem)
Groat Brothers Rating
Address: 608 W Scott Ave, Woodland, Washington, United States, 98674-9512
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Groat Brothers while loading equipment on to a trail while they were doing a job for my next door neighbor ran over my main waterline. There was another contractor involved a plumber was called. He came out and he couldn't resolve the issue. Another plumber came out and resolved part of the issue. I have little to no pressure of cold water in my master bath and main bathroom. Despite all my calls and no one is calling me back to help resolve this. I did not hire these people my neighbor did and my house has been affected. This incident happened on June 26th of 2018. I have been kind and polite. I just want my water fixed back to the way they found it!
Our insurance company contacted the customer on August 30, 2018 and asked the customer to get an estimate to repair what wasn't fixed on June 27, 2018 by the plumber that was hired by the same customer that hired Groat Brothers, Inc. As of September 11, 2018 there has not been a response from The ***. Groat Brothers also sent a letter dated August 13, 2018 as suggested by Groat Brothers, Inc insurance company. The letter was sent regular mail and certified mail. Neither the regular mail or the certified postcard has been returned to Groat Brothers, Inc. as of September 10, 2018. At this time Groat Brothers and Groat Brothers, Inc insurance companies await the Complaint's response.
Complaint: ***
I am rejecting this response because:
Their insurance company did not contact me! This matter was not resolved by the company!
Sincerely
Here is the contact from our insurance company: ***
***
Claim # ***
or contact *** at ***
I will reach out to *** and check on the status of this claim.
I am sorry that Mrs. *** states that our insurance company did not reach out to her. Not sure why I have a claim # when I never turned this problem in to my insurance company. Also the Certified letter that we sent the the *** has been returned but the letter sent regular mail has not been returned, so we are assuming that the *** did receive a letter from Groat Brothers Inc. mailed on August 13, 2018 and have had no response from that letter either. Sincerely Susan P for Groat Brothers, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me.
Sincerely