Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I received a phone call last week from Grimes Grass and they informed me that they had a change of heart and would like to offer me some Grass at No charge if I would pay for the labor , I accepted that offer and measured the grass that is dying or already dead . I sent the approx. amount to the company .I received a phone call today from Grimes grass .They informed me that they had changed there mind and would not give me any grass , I asked why ? the response was '' you slandered our company and complained to the Revdex.com " I informed the caller that I had filled a complaint with the Revdex.com and included the Facts as they occurred and I had not made any judgments or slandered the company . The conversation was deflected back to the liability falling on [redacted] and I was informed that because I had complained on the internet that grimes was not going to supply grass . ( As a side note the gentlemen who called referenced the fact that I had asked for too much grass , I informed him I was not an expert and measuring grass and did the best I could based on what I could see and this should not be the issue ) The conversation deteriorated and no resolution was evident when we hung up.
[Provide details of why you are not satisfied with this resolution.]
Regards,
No one from Grimes Grass called Mr. [redacted] regarding a "change of heart". We did not offer to replace any grass. Mr. [redacted] has made up this story. He needs to resolve his complaint with the vendor he contracted with, [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I received a phone call last week from Grimes Grass and they informed me that they had a change of heart and would like to offer me some Grass at No charge if I would pay for the labor , I accepted that offer and measured the grass that is dying or already dead . I sent the approx. amount to the company .I received a phone call today from Grimes grass .They informed me that they had changed there mind and would not give me any grass , I asked why ? the response was '' you slandered our company and complained to the Revdex.com " I informed the caller that I had filled a complaint with the Revdex.com and included the Facts as they occurred and I had not made any judgments or slandered the company . The conversation was deflected back to the liability falling on [redacted] and I was informed that because I had complained on the internet that grimes was not going to supply grass . ( As a side note the gentlemen who called referenced the fact that I had asked for too much grass , I informed him I was not an expert and measuring grass and did the best I could based on what I could see and this should not be the issue ) The conversation deteriorated and no resolution was evident when we hung up.
[Provide details of why you are not satisfied with this resolution.]
Regards,
No one from Grimes Grass called Mr. [redacted] regarding a "change of heart". We did not offer to replace any grass. Mr. [redacted] has made up this story. He needs to resolve his complaint with the vendor he contracted with, [redacted].