Griffin Fast Lube, LLC

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have met with the district manager and we have come to an agreeable resolution for the issue.  The final resolution will take place on Monday the 5th.
Sincerely,
[redacted]

We have contacted the customer. She is taking the vehicle to have the tire pressure check. We do apologize for any inconvenience that has resulted after our service.

Our company completed all the necessary work on her vehicle and resolved the issue.

We can not accept liability for situation when we have not seen the vehicle. Our company's limited warranty states that the vehicle must be returned to the Jiffy Lube where the repairs took place (as seen on the back of the Jiffy Lube invoice).

The damage to the vehicle did not occur in the Jiffy Lube service bays. The area of the vehicle where the small paint chip is located is not near an area where our employees work. We also do not have tools in the upper bays of our facility. All the tools are in the lower bays and we would have no...

reason to bring them to the upper bay. The damage appears to be a door ding.

Mr. [redacted] and I had a good conversation on 4/7/16. We will be refunding him for his service. We will be working to correct the issues so that they do not occur again. We will be working to improve our service so to be worthy of Mr. [redacted]'s business in the future, even if he chooses to not return...

to us.