Greystar Management Services

Questionable billing/collection practices. Tenant rent portal mysteriously taken down; blatant refusal to issue rent invoices/bills and/or invoice summary; demanding only cash for rent remittances; refusal to provide hard-copy invoices; refusal to provide rental invoices; inability to provide invoice cross-reference number or account or invoice tracking number; line line item summary or billing back up detail; bounced/over-drafted, cancelled checks; no explanation as to payables

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

My lease agreement says I have a rent due date of the 3rd. In addition to charging a late fee they also included a service fee which is not mentioned in the lease agreement. Raising my rent total 1021 and some change.  This response from the management staff is not an acceptable response I am still waiting for [redacted] to give me a call as requested on the 6th of September and I have yet to receive a response by email from [redacted] a senior management member in their phoenix corporate office.  [redacted] has yet to even acknowledge the fact that I have emailed him two times.

Regards,

Hello,

The refund was received by the Complainant on September 12, 2014.

Baits and switches consumers. Poorly trained staff who are very dismissive and don't provide accurate information. The staff literally told us our lease was up, evicted us, and then charged us for days AFTER we had left. Unscrupulous and immoral management company who fails to manage in a professional and courteous manner.

To whom it may concern,

 

Our attorney, Ms. [redacted], has responded to complainant via correspondence dated October 8, 2014. All complainants claims have been addressed in this correspondence along with evidence of inspections completed by pest...

control services and our

maintenance personnel.

Good afternoon,

Our Property Manager has...

discussed this issue with the resident this afternoon and we will follow up to make sure all is resolved.

Thank you

I have not and did not live here but I applied to live here by paying the $50 management fee and the must pay $100 administration fee. Cheri was the staff member that contacted me via email and she was very standoffish and generally unfriendly. I was moving across country and applied for a lease that was open starting 1/29/2016 with a set rent of 880 a month. Then after explaining that I was not going to be able to be in town until the following saturday, they said that if that was my new date the new monthly rent was now $940 because of high demand. I find it quite ridiculous that waiting another week would cause my rent to be raised $60, after I had paid over $150 to apply. This $880 was also after the original rent was 776 when I had originally called. The management staff that I talked to was terrible, and were not understanding at all about my situation. It is very disappointing to me as I was basically dead set on moving in, even after reading reviews on other websites about the terrible management staff. Also, Cheri said she had talked to her assistant manager and that I was to make a decision that day whether I was moving in that date or not. Take your money elsewhere.

I was out of town and for convenience paid my rent online for the first time. I was emailed confirmation and noted charges are posted within three days not including holidays. The charge was never posted after the three days so I reached out to the leasing office wondering why. They told me my payment was not received and my bank could not be found. I had five or six days of late charges and a NSF fee.

I question this because I was told per their confirmation to wait 3-4 days with the Independence Day holiday for payment verification. I also contacted my bank and no attempt was made.

I bought a cashier's check to the leasing office and paid online again. I told the leasing office if the online payment goes through I will just take a credit for next months payment. They told me I was the only one out of 400 residence who experienced difficulty paying online.

My online payment was never processed and I received the same charge for a NSF fee, even though I brought them a cashier check. My bank was never contacted either and I received the same email confirmation for my online payment, instructing me to wait three days for processing.

It took my leasing office three days from the day I paid with the cashiers check to tell me my payment was not accepted. I approached three residence on property the same evening to see if I was alone with the difficulty. All three residence experience the same difficulty with online payment.

I have been waiting five business days for the head in the leasing office to return my message. I just do not understand why they offer a service to their residency which has a negative financial impact. I have lived here for three years and always written a check and never been late or had NSF.

My job as a tenant is to hold to my end of the agreement and to pay online. I am tricked with a service they provide for convenience and my issue has not been addressed to the best of its ability. I have lived here for three years. I don't feel comfortable trusting this company and plan on investigating how to break my lease. I feel like this is a set up and I do not appreciated being treated this way. I made an attempted to give them a month in advance to prove this is not a funds issue. They refuse to investigate their online payment system which has been flaky for others.

We have resided at 2 different apartment complexes that have been taken over by Greystar Management and it has been the worst rental experience we have ever had. The clientele has diminished, it is impossible to get a return call from management, the office staff is completely rude, we are supposed to have a gated community and our gates still don't work, we also pay for on-site security and to date we do not have a security guard as originally stated in our amenities. Our rent has also increased each year and we have been at our property since the property first opened. Bottom line this rental outfit sucks!

The way this company handles its clients/customers is beyond poor. Dealing with clients in a condescending manner and speaking to them in a way that is just down right rude is unacceptable. Control of their customer touch points and making the representatives of Greystar require "relations" as a serious part of their role should be a priority of focus. My short interactions with this company has convicned me to never allow myself or anyone of my influence to have business with this group.

We lived at this apartment for one year and always paid rent on time. We left the apartment in perfect condition, just as clean as we found it when we moved in and without any damage. We even had a move-out inspection and the handyman confirmed that there was only regular wear and tear, no extraordinary damage. Still, the management deducted hundreds of dollars for alleged expenses such as carpet cleaning and painting from our deposit. We informed management that they are not entitled to deduct such expenses in the case of regular wear and tear but they have been extremely unresponsive, did not return our phone calls or emails and eventually threatened us with their debt collection department. We will be bringing them to small claims court to get our money back. This company is the worst apartment management company we ever dealt with. They are extremely rude, all they care about is taking as much rent and unjustified deposit deductions as possible. Do yourself a favor and never rent from Greystar! We certainly never will again in the future.

I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The entire reason the law gives them 14 business days to send the refund is to fix issues like they say caused the delay.  This supposed problem occurred more then a week before I moved out of the apartment. 

Regards,

The experience that I had with a [redacted] was not an experience that I would wish on anyone. They show a model of their apartment that is for lease and then have you sign the lease before showing you the actual apartment and the area where the apartment is located (claiming it is being worked on). Once I sign the lease and was ready to move in the location of the apartment was in the back and the area was not kept up like the area in the front and where the model was located. Once in the apartment (what a disappointment)here are a few items to share with you; front door had area where bugs can crawl into apartment, sticky floor, leaking under cabinet, bathtub had pink stains and handle broke, bathroom sink stopper was not working, lots of unhealthy and unsafe issues.

I recently declined to sign my lease after an overwhelmingly negative experience with a Greystar community. I paid an application / admin fee for an apartment at one of their Florida properties (I live in NY and am relocating). After flying back I noticed multiple negative online reviews related to mold. I contacted the property and requested a mold inspection which they declined to provide at their expense so I gladly offered to pay for the inspection myself out of pocket to ensure that the unit was safe to occupy and that any existing problems would be alleviated before moving in. They also declined this offer for me to pay stating that if I found something visible during my walk through at the time of move in they would address the issue then. Since mold grows in spores and behind walls and in the ventilation, it is highly like that mold may be present without being visible. After again relaying this concern they still were adamant about not allowing any prior inspections. Many complains also involved tenants being blamed for mold when there were leaky roofs, inadequate ventilation and improperly sealed windows. I believe that they know there is (possibly toxic) mold present in the unit and do not want to be responsible for removing it once revealed on a formal inspection. They also require a combined total of $130,000 of renters insurance (unit plus liability according to their preferred insurance broker) which leads one to suspect that Greystar may be blaming tenants for mold growth then filing a hefty insurance claim so that the company does not have to pay for the removal out of pocket. Not allowing an inspection that the renter is willing to pay for supports a theory that they are aware of a mold problem and do not want to be held liable for repair but are happy to allow other occupants who do not raise such concerns to continue dwelling in their residences.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is appropriate. My issues have been addressed and resolved to my satisfaction with the business.  I therefore consider this complaint resolved.Regards,[redacted]

I have been a resident of [redacted] located at [redacted]., [redacted], AZ. [redacted], a property managed by Greystar Management, for 2 months. I arrived home on the evening of 2/20/14 to discover that the resident of the apt across the hall had died at least 2 weeks prior and her body was just being removed. I was horrified to know that I was living across the hall from a corpse, and was forced to remain in my apartment for the evening while the police dealt with the incident. I will never forget the stench when I arrived home or the sorrow I felt for the deceased. For the entire week after, I have been faced with the daily activity of hazmat clad workers removing the tenants’ belongings. I am physically ill while being in my apartment, and spend as much time as possible away while dreading to go back home.

On 2/25/14 I spoke with the apartment manager who was also horrified by the situation. I asked why the management felt no need to inform the residents in close proximity or comfort the residents about this heinous situation, and was told that Greystar Management directed them not to. When I asked to be allowed to move 6 weeks prior to my lease expiration so that I could put this horror behind me, Greystar Management said no, and I was told that I would be charged the full amount to break the lease. No compassion was expressed on behalf of Greystar Management, I was told it is a business and therefore they have no responsibility. The management agreed that it is a horrifying situation, but expressed no concern for what I go through living directly across the hall.

After learning of the lack of compassion this management company has for their tenants, I would never recommend this company or any of the properties they manage.

I've lived in [redacted] managed by this Business in Apt [redacted] for 26 Months. on the day of providing Notice on Nov 08 2013 we have paid 80$ cleaning fee which covers cleaning of my apartment.

I've vacated the apartment on Jan 24, Me and my wife cleaned every bit of the apartment even though the release not says the 80$ will cover regular cleaning. On the day of vacating we requested the apartment representatives to have a look but they have mentioned handing over the key should be fine. We haven't took anything from the apartment. As they had my deposit around ~280$ they have paid me back only 106$ with no communication on what charge or anything. Till now I didn't get any communication on the charge as they have my contacts with them, even the next day I went to handover my gate card they didn't inform anything. Now the charge they have put in is around 260 without any information to the consumer

I am completely upset with Greystar Management and the manager at Eddyline at Bridgeport. I have asked the manager to do simple tasks and to make sure the apartment is amazing and all she does is laugh, gives me excuses and reasons as to why it can't be done and she just looks at me like I don't know what I am talking about. Their is no customer service but stupidity and dumbness at the apartment place, The place is great and the apartments are nice, but the manager has no people's skills and is uninterested in you or what you want done to be a better place to live at Eddyline and her boss is no better, but a joke, the so called regional manager, who is not, but just there to take up space and she thought it was a big joke to, when I spoke to her on the phone. I do not recommend the place, unless you want to be taken advantage of in which I think they do well. I rather stay in a Trump place!!!!

The management company has violated the lease by not returning my security deposit within the fourteen day period defined in the lease. They have also violated Section 33-1321 of the Arizona Residential Landlord and Tenant Act. I have left multiple messages and gone into the leasing office location. No attempts have been made to reply to me through phone, mail or email. Sadly, there is no recourse for me that doesn't require a substantial monetary investment.