Gresham Ford

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am happy to hear they are looking into the issueWill wait for further information regarding the resolution of the issue Sincerely, [redacted]

Mrs [redacted] came in to the dealership on Friday, October 30th.? Our Office Manager spend more than an hour on the phone with Gresham Ford's Credit Card processor and with [redacted] Bank, Mrs***'s bank.? Gresham Ford's credit card processor had sent a credit request to [redacted] seconds after the failed transmission.? The [redacted] representative was able to see the credit, but [redacted] had not ACCEPTED the credit and applied it to their customer's account.? They acknowledged that to Mrs***.? Mrs [redacted] was told that the Department at [redacted] that could make that happen was closed for the day.? Someone might be working overtime on Saturday though, so she should try to contact them on Saturday the 31st After getting off the call with [redacted] ***, our Office Manager contacted our credit card processor again to see how we could assist our customer in getting her credit applied to her account.? Our credit card processor sent a second request to have the money returned to the customer's account Although frustrated with her bank, Mrs***, we believe, understood that Gresham Ford had done exactly what they should have done.? In all prior experiences of this nature, the customer's failed charge remained as "Pending", and then cleared because the transaction was never processed by our company.? ? Mrs***'s bank deducted both the failed communication and the finalized charge from her account without authorizing the credit that was requested right after the failed transmission

Complaint: ***I am rejecting this response because: at the time of service I was told thousand milesNever the less I find it unacceptable that no one from your service department nor yourself would return our calls to even find out what was going on or what we needed it took the Revdex.com to knock on your door just get this answer this makes your dealership and your leadership in poor shapeThanks for nothing I'll be sure not to send anyone you way again
Sincerely,*** ***

This vehicle has not been in our shop since April 2013. You will find the RO attachedAll Ford parts at that time came with a month warranty. At this time this vehicle is out of warrantyThe customer would be responsible for this repair as this is not a workmanship issue this
is a mechanical issue

Mrs*** came in to the dealership on Friday, October 30th. Our Office Manager spend more than an hour on the phone with Gresham Ford's Credit Card processor and with *** *** Bank, Mrs***'s bank. Gresham Ford's credit card processor had sent a credit request to *** ***
seconds after the failed transmission. The *** *** representative was able to see the credit, but *** *** had not ACCEPTED the credit and applied it to their customer's account. They acknowledged that to Mrs***. Mrs*** was told that the Department at *** *** that could make that happen was closed for the day. Someone might be working overtime on Saturday though, so she should try to contact them on Saturday the 31st
After getting off the call with *** ***, our Office Manager contacted our credit card processor again to see how we could assist our customer in getting her credit applied to her account. Our credit card processor sent a second request to have the money returned to the customer's account
Although frustrated with her bank, Mrs***, we believe, understood that Gresham Ford had done exactly what they should have done.
In all prior experiences of this nature, the customer's failed charge remained as "Pending", and then cleared because the transaction was never processed by our company. Mrs***'s bank deducted both the failed communication and the finalized charge from her account without authorizing the credit that was requested right after the failed transmission

This vehicle has not been in our shop since April 2013. You will find the RO attachedAll Ford parts at that time came with a month warranty. At this time this vehicle is out of warrantyThe customer would be responsible for this repair as this is not a workmanship issue this
is a mechanical issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am happy to hear they are looking into the issueWill wait for further information regarding the resolution of the issue
Sincerely,
*** ***

We are in the process of researching now.? ?

Mrs[redacted] came in to the dealership on Friday, October 30th.? Our Office Manager spend more than an hour on the phone with Gresham Ford's Credit Card processor and with [redacted] Bank, Mrs[redacted]'s bank.? Gresham Ford's credit card processor had sent a credit request to [redacted]
seconds after the failed transmission.? The [redacted] representative was able to see the credit, but [redacted] had not ACCEPTED the credit and applied it to their customer's account.? They acknowledged that to Mrs[redacted].? Mrs[redacted] was told that the Department at [redacted] that could make that happen was closed for the day.? Someone might be working overtime on Saturday though, so she should try to contact them on Saturday the 31st
After getting off the call with [redacted], our Office Manager contacted our credit card processor again to see how we could assist our customer in getting her credit applied to her account.? Our credit card processor sent a second request to have the money returned to the customer's account
Although frustrated with her bank, Mrs[redacted], we believe, understood that Gresham Ford had done exactly what they should have done.?
In all prior experiences of this nature, the customer's failed charge remained as "Pending", and then cleared because the transaction was never processed by our company.? ? Mrs[redacted]'s bank deducted both the failed communication and the finalized charge from her account without authorizing the credit that was requested right after the failed transmission

Complaint: [redacted]I am rejecting this response because: at the time of service I was told 100 thousand miles. Never the  less I find it unacceptable that no one from your service department  nor yourself would return our calls to even find out what was going on or what we needed it took the Revdex.com to knock on your door just get this answer this makes your dealership and your leadership in poor shape. Thanks for nothing I'll be sure not to send anyone you way again.
Sincerely,[redacted]