Greg's Towing and Transmission, Inc.

To Whom It May Concern: In reply to the complaint filed by [redacted] Originally we replaced her Air Compressor because her A/C was blowing hot air. We suggested a used part for a cost savings which is standard practice. We charged her the quoted rate of $150 for the part, however, as...

with any repair, there was labor and tax. When she called saying there was a leak, we immediately had her come in and addressed the issue replacing a broken seal. We did not charge her for any labor, just a minimal charge for the part. The same day we received this letter in the mail, she had contacted us about having further issues with leaking. Until then, we had not heard from her or realized she was dissatisfied with the service she had received. Not even knowing about her complaint, we told her to come in and we would figure out what was causing the issue. The water leak that was causing the issue (moldy carpet, smell) was not related to the A/C compressor repair. The A/C drain vents were clogged causing the fluid to drain into the car which was not part of the original fix. However, we did discover that the compressor we had just replaced had cracked. We then replaced that part at no charge to the customer. We also fan dried the interior carpet to insure there were no more problems. If we had known she was dissatisfied with the service she received, we would have addressed it immediately. Greg talked to the customer personally and asked her if there are any further issues or she has any questions, please do not hesitate to call him. At this point, the customer has picked up her vehicle and we are satisfied all issues have been resolved. Thank you for your time.