Gregory Heating & Air Conditioning

Review: Charged for diagnostics $125, replaced an evaporator coil and added gas for $800 additional. States that the system is working good.

We called to get the system working but the A/C repair cannot keep up with the outside heat. I have to use portable air conditioner and fans to drop the temperature inside. The A/C unit is working all the time and cannot drop more than 10 degrees difference. When I call back, they are saying something else must be bad, like the location of the intake vents, the pipes wrongly designed, etc. Many of which were done when the house was built in 1995 and which I cannot change. Coming out with new issues is not acceptable, they charged 125 for diagnostics which then should be considered poorly done then.Desired Settlement: I want the A/C service to work as they said it will or refund back the money they charged me.

Business

Response:

[redacted]2:25 PM (16 minutes ago)to meGood afternoon, **. [redacted]

Just wanted to let you know, we went ahead and went to see **. [redacted] today 08/09/2013. We checked out the system everything is working now, he is very happy and satisfied. I went ahead and attached the original invoice from 06/22/13. And also the notes from today's visit is visible on that same invoice. If you have any questions don't hesitate to contact me.

Thank you

Office Manager

Gregory Heating & Air Conditioning

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Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]