GreenPro Spray & Lawn Maintenance

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Today the company called advised they called off the collection agency and forgave the debtre activated my mowing account and are setting up a on site appointment to do the spring clean up pruning and other jobsThey are a Good company and I do recommend them- HIGHLY!

Their description in very inaccurateHere is what happened.We did the 1st weed and feed on 4/30/15- they paid on 5/18/without any disputes.We did 2nd Weed and feed on 7/17/We called on 7/16/and left message that we were coming to spray the next dayWe did not receive a call back saying there was a problem or cancelling of service so we sprayed as normal.We called on 9/11/to give notice of spray to be done next day, but [redacted] said no did not want service, but did not day whyThey still had not paid for their 2nd weed and feed at this time.9/23/***- office manager, called and spoke with [redacted] about billShe "claimed" weeds never died because we sprayed when they were gone on vacationWe explained no one called to tell us they were going on vacationThis is not our fault!! Weeds did not die because their water came back on and not turned off by themTherefore the chemical was diluted and would not work [redacted] claims that she called [redacted] -owner- in July about it and that he said that he would "take care of the bill" This is not our policy, therefore we know she lied about callingOur policy is that we will come back at no charge and do a touch up on the turf if there is a problem.We called back and left messages that we would be willing to reduce the bill $(cover the cost of the weed portion, but charge for the fertilizer portion) and a new bill would be $GreenPro left messages on 9/& 9/with this offer- and stated that we needed a call back confirming they would pay the differenceWe never did get a call back and they ignored our statements that we sent to them times.COLLECTION: Since no call back or payment and diluted spray not GreenPro's fault as not notified of vacation( as other customers do) GreenPro sent this to collections for full amount due and interest and rebilling fees.GreenPro will not be taking the out of collections at this timeWe have been more than fair about the bill[redacted] - owner of GreenPro

I am the owner of GreenPro and unfortunately our accounts recievable has been instructed to send anyone to collections that has not paid a bill during a month periodI have been gone for a while and am just now getting this informationI will be contacting the customer and letting him know that the bill will be deleted once I get into the office in FebuaryPlease let him know that the collections company will be deleting it off his record as wellMy sincere apologies

Their description in very inaccurate. Here is what happened.We did the 1st weed and feed on 4/30/15- they paid on 5/18/15 without any disputes.We did 2nd Weed and feed on 7/17/15. We called on 7/16/15 and left message that we were coming to spray the next day. We did not receive a call back saying...

there was a problem or cancelling of service so we sprayed as normal.We called on 9/11/15 to give notice of spray to be done next day, but [redacted] said no did not want service, but did not day why. They still had not paid for their 2nd weed and feed at this time.9/23/15 [redacted]- office manager, called and spoke with [redacted] about bill. She "claimed" weeds never died because we sprayed when they were gone on vacation. We explained no one called to tell us they were going on vacation. This is not our fault!! Weeds did not die because their water came back on and not turned off by them. Therefore the chemical was diluted and would not work. [redacted] claims that she called [redacted] -owner- in July about it and that he said that he would "take care of the bill" This is not our policy, therefore we know she lied about calling. Our policy is that we will come back at no charge and do a touch up on the turf if there is a problem.We called back and left messages that we would be willing to reduce the bill $15.00 (cover the cost of the weed portion, but charge for the fertilizer portion) and a new bill would be $25.76. GreenPro left messages on 9/23 & 9/24 with this offer- and stated that we needed a call back confirming they would pay the difference. We never did get a call back and they ignored our statements that we sent to them 3 times.COLLECTION: Since no call back or payment and diluted spray not GreenPro's fault as not notified of vacation( as other customers do) GreenPro sent this to collections for full amount due and interest and rebilling fees.GreenPro will not be taking the out of collections at this time. We have been more than fair about the bill.[redacted]- owner of GreenPro

I am the owner of GreenPro and unfortunately our accounts recievable has been instructed to send anyone to collections that has not paid a bill during a 3 month period. I have been gone for a while and am just now getting this information. I will be contacting the customer and letting him know that...

the bill will be deleted once I get into the office in Febuary. Please let him know that the collections company will be deleting it off his record as well. My sincere apologies.

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Today the company called advised they called off the collection agency and forgave the debt. re activated my mowing account and are setting up a on site appointment to do the spring clean up pruning and other jobs. They are a Good company and I do recommend them- HIGHLY!

Review: Green Pro sprayed our yard in spring of 2015. The weeds were not killed. We received a message on our answering machine that they were coming again. We called and cancelled the service immediately before they came. Approximately a week later they left another message while we were on vacation that they were coming to spray. We returned after vacation and they had sprayed but once again the weeds were not killed. We called a different company about 3 weeks later, they sprayed and the weeds were killed. Green Pro has subsequently turned the one bill for the last spraying that was cancelled over for collection. This is the one after we cancelled. We refuse to pay for that one. We paid the other bill.Desired Settlement: Billing adjustment, removal of all interest and charges and removal of collection action and any negative reporting on us.

Business

Response:

Their description in very inaccurate. Here is what happened.We did the 1st weed and feed on 4/30/15- they paid on 5/18/15 without any disputes.We did 2nd Weed and feed on 7/17/15. We called on 7/16/15 and left message that we were coming to spray the next day. We did not receive a call back saying there was a problem or cancelling of service so we sprayed as normal.We called on 9/11/15 to give notice of spray to be done next day, but [redacted] said no did not want service, but did not day why. They still had not paid for their 2nd weed and feed at this time.9/23/15 [redacted]- office manager, called and spoke with [redacted] about bill. She "claimed" weeds never died because we sprayed when they were gone on vacation. We explained no one called to tell us they were going on vacation. This is not our fault!! Weeds did not die because their water came back on and not turned off by them. Therefore the chemical was diluted and would not work. [redacted] claims that she called [redacted] -owner- in July about it and that he said that he would "take care of the bill" This is not our policy, therefore we know she lied about calling. Our policy is that we will come back at no charge and do a touch up on the turf if there is a problem.We called back and left messages that we would be willing to reduce the bill $15.00 (cover the cost of the weed portion, but charge for the fertilizer portion) and a new bill would be $25.76. GreenPro left messages on 9/23 & 9/24 with this offer- and stated that we needed a call back confirming they would pay the difference. We never did get a call back and they ignored our statements that we sent to them 3 times.COLLECTION: Since no call back or payment and diluted spray not GreenPro's fault as not notified of vacation( as other customers do) GreenPro sent this to collections for full amount due and interest and rebilling fees.GreenPro will not be taking the out of collections at this time. We have been more than fair about the bill.[redacted]- owner of GreenPro

Review: this firm called up and talked about a fall clean up service they advised they will send out their field manager. the field manager came out, we discussed what was to be done . he informed they charged 35.00 an hour per employee minimum one hour. I advised ok if they were going to do and complete the work requested then great, set up for the appointment. we discussed raking the leaves, weedwacking the side back and other side yard. pruning the yards and one tree/bush out side the fence that grew up and over a speed limit sign.

Down the road there is a halfway house so I keep my gates locked with a pad lock. they set the appointment, no one came. I called they advised that the day was changed to the next week on Monday. I told them not a problem I would be home all day. I was there all day and no one came out. the next day it snowed. I figured they would not be coming.

I got a bill in the mail stating that they were out and did the job and they sent 2 people. I called and complained they advised they have to come out and take pictures and they would be getting back to me.

2 to 3 months later end Jan16 or first part of Feb I get a call telling me I have to pay for the service that they billed for sending 3 people out. I advised no service or rather, nothing that I had agreed too was done. I asked them why they think they can bill for service not preformed. they then advised they are cancelling my account and sending this to a collection agency. as far as the mowing service goes I have seen none better. but the practice of billing for work not done is just not right.Desired Settlement: adjust the bill to zero for the fall clean up re activate my account and then in spring to discuss a spring startup clean up to see that the job agreed on is completed. as well as continued mowing service

Business

Response:

I am the owner of GreenPro and unfortunately our accounts recievable has been instructed to send anyone to collections that has not paid a bill during a 3 month period. I have been gone for a while and am just now getting this information. I will be contacting the customer and letting him know that the bill will be deleted once I get into the office in Febuary. Please let him know that the collections company will be deleting it off his record as well. My sincere apologies.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Today the company called advised they called off the collection agency and forgave the debt. re activated my mowing account and are setting up a on site appointment to do the spring clean up pruning and other jobs. They are a Good company and I do recommend them- HIGHLY!