GreenPro Direct

this company came to my house and were to just lay rock and plant some flowers along back side of wall. They faijed to lay down under barrier under all the rocks so my backyard is filled e=with weeds commnig up under the aggtregate . the y charged me 5700.0 and I could of sdone the job right myself .PLEASE STAY AWAY FROM THIS COMPANY THEY ARWE NOT SKILLED IN WHAT THEY SAY THEY ARE .THEY JUST WANT TO ADD ON MORE WORK TO BUMP UP THERE PRICE.I DO NOT RECOMMEND TRHIS COMPANY

THEY DO NOT DESERVE A RATING

Greenpro installed solar panels through subcontractor Southwest Solar. Were getting little or no benefit. Greenpro's nonresponsive to resolve issue.
We signed a contract to have solar panels installed on 6/20/19. Work was supposed to be completed around 7/25/19 at a cost of $***. Southwest Solar was the subcontractor. Work did not pass first inspection because they installed monitoring system in the wrong place and the Department of Water and Power made them move it. The system wasn't actually turned on until October, 2019. Our November-March electric bill was $***, higher than the previous year without the solar panels. A spokeman for DWP said as far he as he could tell we're getting little or no benefit from the panels. I've called Southwest Solar and Greenpro repeatedly asking that the panels be inspected and repaired if necessary, without getting a call back. I sent each company a certified letter asking that the issue be addressed. The letters were received but I got no response.

Misrepresented, Faulty product, and
Poor business practices taking advantage of hard working families
My wife and I moved to LA about a year and a half ago. There was this company called green pro that said it was an energy efficient program and we could get work done on our property and it would costs us very little as most tax deductible. And it would go through our taxes. And the loan is through pace.

The pavers have nothing to do with energy efficiency so I don't know how this loan company can use for loan. Also the work was substandard and very difficult to get them back here to repair anything.

They installed new pavers on our property a small area of fake grass and a few supposedly drought tolerant plants.

Artificial grass was supposed to be pet friendly and all it does is absorb and hold all urine from pet with extremely bad smell continuously because of faulty products.

It is a year and a half later. We were totally misled and manipulated into signing up for this deal. Our property taxes doubled and are now over *** a year. And come to find out there will be *** in interest on the loan. This increased our mortgage from *** to *** They fooled us into believing it would hardly cost us nothing.

They said nothing about lien being put on our property. Have a relative who is experiencing same issues with their product.

When I got a quote to find out what we'd have to pay to pay off loan it was over $*** a year and a half later after paying. The amount increased instead of decreasing and if you want to make payments they charge you $600 per payment as surcharge.

The original loan amount was ***

Despondent and duped in LA

GreenPro Direct was contracted to provide landscaping services at my mom's house. The work is not up to par and they are not finishing the work.
My mom had the following work done at her property the week of 09/23/19:
-Installation of artificial turf in the front yard which replaced grass, removing magnolia tree;
-Installation of decomposed granite and plants on the parkway;
-Installation of sprinkler system on the parkway and also on a slope opposite the parkway which was supposed to have ivy replanted.

***, the coordinator of the project, met with us on Sunday 09/15/19 and gave us pricing. He had done work for my cousin and she referred him. He was kind with my mother who is elderly (89 years old). He wanted to start work that week. However, I called the city of Monterey Park and discovered that they had several guidelines for landscaping on parkways. He did not contact the city; I did. I told him that we wanted to hold off until we could go over the city restrictions to make sure we were in compliance.

He came for another visit the following Sunday 09/22/19 and seemed slightly annoyed that he had to come back. The crew finished the work that Thursday. The work in the front yard looked good but the crew left a lot of debris (PVC piping and yard waste around the property). I let *** know but my mom's neighbor took care of it because it was dangerous. It took four neighbors' garbage cans to dispose of the waste.

From then on, we've had issues with the drip lines (drip sprinklers) not working correctly. They weren't properly set at a trajectory where they were watering the ivy on the slope opposite the parkway. We've had the crew come out about four or five more times, where it was watering the pavement in some areas and not watering in the other areas. The bottom sprinkler has stopped working altogether.

The magnolia tree on the parkway is now dead even though I've told *** several times that the drip doesn't seem to be pulling water in evenly. I'm sure at some point we'll be cited by the city. Two of the plants on the parkway died. My cousin met with *** and she, not him, discovered that the reason why two of the plants had died was because they weren't planted deeply enough and were planted in the mulch. They replaced these plants but the sprinklers are still an issue.

We also noticed that the area where the main sprinkler control that they installed is leaking a lot and now the ground is sinking. I'm worried that since this is on the side of the house, it will ruin the foundation of the house. My mom refused to sign a certificate of completion but the worker told her that if she didn't he wouldn't get paid. She signed but I asked to sign all contracts (I co-signed the original contract and signed the revised amendments).

The quote was $16,950.00 of which my mom paid $16,000.00 . *** said that we didn't need to pay until we were completely satisfied. We still are not. *** had promised, although not on the revised contract, to replant in the areas where it was bare. They did not do that. He then stated that since ivy is out of season, he would discount $350 off the remaining $950 of the balance for a total of $600. My cousin is a witness as we met with him last month. During that meeting, he was still trying to collect the balance even though work was not satisfactory.

I called the GreenPro Direct office and spoke with *** I told her I didn't have faith in *** due to the constant back and forth and that I wanted to meet with a supervisor who may have more knowledge of landscaping work. This was on 11/01/19. She told me it was possible and that I just needed to call her back with a date to meet. I made subsequent calls to her on 11/4/19, 11/5/19 which she didn't answer (left voicemail once and message with co-worker another). Haven't heard from *** since.

Today, I received an email from *** stating that we owed $950. *** said the sprinkler system had a one year warranty. This has not been provided. We still haven't received our rebate for the drought resistant landscaping yet either.

ran your credit without consultation
Put me in a financial hardship
Did not credit me for referral, force me to pay extra something I did not ask

I first ask them to do my backyard concrete job and we agreed on a fit price. due to my traveling, I had my wife oversee the project. however, they laid extra cement along my backyard, and I was force to pay for the extra job. Later, they have mentioned, if I don't my solar I don't have to pay a cent, and they will discards the extra work. I agree on the solar work because they said I can save money on electric bill, after reviewing my previous month to month. There is no saving at all.. I tried to call and texted them many time. They did not return my call. In additions, I did not realized they ran my credit using my ss# to apply for a loan to pay for the solar, they said they have their own finance program. Because they have used a third party financing service to pay off the work. the finance company charge me an APR of 24.9% which included cement laying and solar. They also upgrade my electrical panel without my consistent which they included with the finance... Right now I am in a financial burning debt of $52K and with the financial charge fee of 24.9%... I have stated in their written invoice, PLEASE DON'T do anything if my payment is more then $300 per month.. But they proceed anyway without consistenting me. Again now with the mortgage, car, and this issue... I am deeply in trouble with my finance.. Please help stop their business from continue, because they are hurting people like me who only have a one income.. now I am living using my credit to get by. Here is what I am asking them to explain.
1. to items what they did
2. What material they use to do the work
3. Why my electric bill is still same after I have the solar installed
4. Why my state credit of check didn't come to me $1,580 what was promised
5. The city fee was stated in the contract, and why I was force to them as well
6. Why you start the work when did not agree on the job

Green Pro Direct is not fulfilling contracted agreement.
We signed a contract initially to have roof repair and solar installation. On the contract, our project manager indicated chimney flashing would be placed around both of our chimneys. I have attached a copy of the contract that states on item #8 that chimney flashing will be done "x2". At the time of the roof repair, the roofers did not place the flashing around one of our chimneys. This was in May. I have been in touch with the company for several months at this point to have this part of the contract completed. At first, they told me it wasn't part of the contract. Once I sent it over, they told me that they could not place the flashing because it was on a portion of the roof that wasn't repaired. I requested a refund, and then was told it would be taken care of. For the last 3-4 weeks, I have been trying to get a time scheduled for someone to come and finish the job. Each time we've spoken, I'm told "next week". I was told a time would be scheduled with me on Monday, and I never heard from the company. I have sent 2 emails, called, and sent text messages. I am being ignored. At this point, I would just like a refund for the equivalent of this job.

Company is refusing to provide proper permits and documentations. Contract is vague and no clear explanations have been provided upon my asking.
Sales Rep is ***
Project Manager is *** (refused to share his lastname)

GreePro Direct started the project before the financial portion gave the ok to proceed. I was not aware that we had to wait for the ok before proceeding. I verbally mentioned I wanted to cancel but he said that our AC was very very dangerous. So I felt forced to proceed.
HVAC incomplete, Still does not work properly.No licenses/permits/ inspections reports presented when requested to see them. Contractor manipulated me to think that the items were very very dangerous. He spoke very aggressively and threatened to sue. Contractor opened another home loan without our approval. The HVAC machine leaked all over our carpet but was charging to fix the damages it caused. Had me pay money for vents that should be provided by their company. Contractor also did an asbestos removal, but we did not receive a report on that specific job or was presented with their license to do so. Constantly badgering about continuing work, without providing documents that are being requested. Contractor made false claims about nonexistent damages. Contractor refused to work with our schedules, he would just come to my property and force his way in. He would send workers without confirming times and dates. Contractor does not explain thoroughly of whats going in, what the plan is. His salesman mislead me about finance contract, contract was explained to me via cell phone and explained very vague. Contract was presented as an estimate. I questioned if it was a lien,he said it was not and had 2 other reps confirm that it was definitely not a lien. I find out later when I received the financial agreement that there was a lien.Initials on the contract were forged, both of us homeowners did not initial anything.
Contractor made additional descriptions and portrayed them to be a contract, when in my perspective was just an estimate. He has been harassing my daughter to continue the work.

I paid $*** for the vents part of the HVAC Project. (paid via check)

Construction Start date: 4/3/2019
Decalred end date: 5/2/2019 for HVAC (still unfinished)
Financial Contract gave the ok to start project: 4/9/2019