Green Tone Pro

To whom it may concern,
Thank you for notifying us about this and I have check the customer's account with us and based on our records the customer placed the order on the [redacted] of July for the Green Garcinia Trial where the customer paid only $4.95 for shipping and handling fee.
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The terms of service is on the actual website where the customer placed the order. There is a check box that the customer need to put a check mark to acknowledge that they have agreed with the product terms of service in order for them to place an order. Otherwise, the order button will not turn "clickable" until the customer put a check on the box.
As per our terms and conditions "You are ordering a 60 capsule bottle of green garcinia pro under the 14 day trial offer for $4.95 for shipping and handling. Orders are shipped via the US postal service. If you choose to keep the product beyond the trial period, you then will be charged the full amount of $89.97. Your 14 day trial begins when you place your trial order. If you are not satisfied with your green garcinia pro trial offer, cancel your subscription before the trial period ends. If you are satisfied with your green garcinia pro trial offer, do nothing and your credit card will be charged an additional $89.97 approximately 45 days after you placed the order for your trial shipment. In addition, approximately 45 days after you place your original order for your trial for green garcinia pro, and for every 30 days thereafter, we will automatically send you a 30-day supply of green garcinia pro. The credit card you provide today will be billed $89.97 14 days after your trial order is shipped to you, $89.97 will be billed to your credit card with each successive shipment thereafter."
Pls. see the trial terms of service:
[redacted] 
The customer called us yesterday, September ** to cancel her subscription but he was charged already for two $89.97 which is for the full cost of the Green Garcinia because the 14 day trial that was given to the said product has already ended and the other $89.97 was for the 2nd bottle of Green Garcinia that was shipped to her. To clarify, she was charged already before she even cancelled her subscription. That's why when the customer contacted us yesterday, via phone to cancel the subscription, one of our Customer Service Representative explained why the customer was charged for the said amount and was told that she's no longer eligible to get a full refund since our 30 days money-back guarantee period for her account has already expired because it's been 2 months already and the money back guarantee applies only to the initial bottle and all bottles that was shipped to the customer after the initial order are considered final sales - that is clearly stated on our terms of service.
However, we have every desire to address the customer needs and provide the best solution available to resolve the issue, that's why our Customer Service Representative escalated the customer's concern and we did make an exception to settle the customer's issue. With this, we can apply a discount coupon in the customer's account to provide at least a $50.00 courtesy refund for the latest charge of $89.97 or we can also send another bottle of Green Garcinia for FREE (including the shipping) as a complimentary to resolve the customer's concern. Please let us know which of the two given resolution the customer would prefer.
We already cancelled the customer's subscription to avoid any further charges as requested yesterday which is the first time that the customer contacted us via phone. Rest assured that no more future charges will be taken out from the customers account and no more products will be sent out.
We're happy to help the customer directly. Email [redacted] or call us at ###-###-####. We look forward to helping the customer with any issue.
Thank you
[redacted]

To whom it may concern,
Thank you for notifying us about this and I have check the customer's account with us and based on our records the customer placed the order last 07/**/2014 11:02am PST for the Green Garcinia and Ven Cleanse Trial where the customer paid only $4.95 for...

shipping and handling fee.
When the customer placed the order for the Green Garcinia, there was a box that was checked to be shipped the Ven Cleanse as well that works hand in hand with the Green Garcinia as this will make it work faster and get faster results. The customer did have an option to un-check the box if the customer did not want to order that, however as we can see in the account, the customer was not able to do that, mainly the reason why the customer received the Ven Cleanse.
As per our terms and conditions "You are ordering a 60 capsule bottle of Green Garcinia Pro under the 14 day trial and Ven Cleanse under the 16 day trial offer for $4.95 each for shipping and handling. Orders are shipped via the US postal service. If you choose to keep the products beyond the trial period, you then will be charged the full amount of each bottle as the products that you have received is not a free sample, it's a full 30 day supply of our products. The day of your trial begins when you place the trial order. If you are not satisfied with your Green Garcinia Pro and Ven Cleanse trial offer, cancel your subscription before the trial period ends. If you are satisfied with the products, do nothing and you will be automatically enrolled in our monthly shipment program."
Pls. see the trial terms of service:
[redacted] 
[redacted]
However, we have every desire to address the customer needs and provide the best solution available to resolve the issue, that's why when the customer contacted us yesterday, August **, 2014 via phone to cancel the trial subscription, one of our Customer Service Representative tried to explained why  the customer was charged for both products but the customer hung up on us that's why we were not able to resolve the concern during the time when the customer contacted us.
To settle the customer's issue, I will be applying my discount coupon in the customer's account to provide at least a $40.00 courtesy refund in each of the charges which will give the customer a total courtesy refund of $80.00 or we can also send another bottles for FREE (Green Garcinia and Vencleanse including the shipping) as a complimentary to resolve the customer's concern. Please let us know which of the two given resolution the customer would prefer.
We already cancelled the customer's subscription to avoid any further charges as requested yesterday which is the first time that the customer contacted us via phone. Rest assured that no more future charges will be taken out from the customers account and no more products will be sent out.
We're happy to help the customer directly. Email [redacted] or call us at ###-###-####. We look forward to helping the customer with any issue.
Thank you very much,
[redacted]

To whom it may concern,
Thank you for notifying us about this and I have check the customer's account with us and based on our records the customer placed the order last 08/**/2014 01:40pm PST for the Green Garcinia and Ven Cleanse Trial where the customer paid only $4.95 for shipping...

and handling fee of each product.
When the customer placed the order for the Green Garcinia, there was a box that was checked to be shipped the Ven Cleanse as well that works hand in hand with the Green Garcinia as this will make it work faster and get faster results. The customer did have an option to un-check the box if the customer did not want to order that like what he stated, however as we can see in the account, the customer was not able to do that, mainly the reason why the customer received the Ven Cleanse and was charge $4.95 for shipping and handling fee and let us clarify that the only charge that we have on customer's account is only two $4.95 shipping and handling fee for each of the product and one $89.97 which is for the full cost of the Green Garcinia bottle, the customer was never charge $79.00.
As per our terms and conditions "You are ordering a 60 capsule bottle of Green Garcinia Pro under the 14 day trial and Ven Cleanse under the 16 day trial offer for $4.95 each for shipping and handling. Orders are shipped via the US postal service. If you choose to keep the products beyond the trial period, you then will be charged the full amount of each bottle as the products that you have received is not a free sample, it's a full 30 day supply of our products. The day of your trial begins when you place the trial order. If you are not satisfied with your Green Garcinia Pro and Ven Cleanse trial offer, cancel your subscription before the trial period ends. If you are satisfied with the products, do nothing and you will be automatically enrolled in our monthly shipment program."
Pls. see the trial terms of service:
[redacted] 
[redacted]
The customer spoke with one of our Customer Service Representative where he requested to be refunded and our Representative only explained why the customer was charged for the said amount and never threaten the customer for additional charges that might occur instead he was informed that if he's going to file a claim to his bank and this will turn around, he might get charged for accusing us of fraud by his bank since other banks does that. Please be reminded as well that the charge of $89.97 came from the Green Garcinia bottle that the customer originally ordered for $4.95 because he was only given a free 14 day trial for the said product and if he will not cancel the subscription he will be charge for the full cost of the bottle because it's not a free sample, it's the actual product that we sell.
However, we have every desire to address the customer needs and provide the best solution available to resolve the issue. Even though he's no longer eligible for a full refund our Customer Service Representative still offered him the maximum courtesy refund of $50.00 back in his card where the customer also agreed and we already sent an email to the customer's email address regarding the said resolution and we are just waiting for his response that he's accepting it so we can get an approval from our Finance Dept. to issue and process the said $50.00 courtesy refund immediately. 
We're happy to help the customer directly. Email or call us at our Customer Service hotline number. We look forward to helping the customer with any issue.
Thank you very much

To whom it may concern,
The terms of service is on the actual website where the customer placed the order. There is a check box that the customer need to put a check mark to acknowledge that the customer have agreed with the product terms of service in order to place the order. Otherwise, the order button will not turn "clickable" until the customer put a check on the box. 
Our terms and conditions are stated on the very first page, you have to click on them before signing up. Moreover the terms and conditions are not endless and written in black bold letters.
Agreeing to terms and conditions is legally parallel to signing a contract (as we have all the proofs needed) - for example if you sign a contract to get a house on the [redacted] but pay for it on the [redacted], then it’s legitimate because both sides agreed to the terms, if you didn’t read the contract and signed for it with the impression the house will be for free, then it’s clear that the seller won’t return the money when you figure it wasn’t.
Our trial offer is more than fair; it gives you the opportunity to try the products and if you don’t like it you can return return it as long as that you are still within the trial period. You had the opportunity to get a free amount of the product, within the trial period,but you did not contact us before the end of the trial period, according to the terms that you agreed by signing up, we charged you for the amount stated on the terms and conditions.
Here is a copy of the terms;
[redacted] 
[redacted]
Like what we have stated in the previous response, we can no longer provide a full refund since we can not be held responsible or liable if the customer did not contact us during the trial period which is the reason why the customer was charged for the full amount of the products. but we are willing to settle the customer's issue by applying a discount coupon in the customer's account to provide at least a $40.00 courtesy refund in each of the charges which will give the customer a total courtesy refund of $80.00 or we can also send another bottles for FREE (Green Garcinia and Vencleanse including the shipping) as a complimentary to resolve the customer's concern.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
 
I would like them to apply the 40$ discount to my account please. I DO NOT want another "FREE" bottle. thank you. also can someone look into the advertisement on their web page it says "click here for your free bottle" which is misleading since the "bottle" is not "free".
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have no recollection of any such box to un-check.  Nor do I recollect any terms and conditions.  I received no receipt of any kind, no communication in my e-mail and NO ORDER CONFIRMATION.  When the trial bottle arrived there was no paperwork enclosed.  Nowhere did I have terms and conditions that were obvious.  I tried to call the numbers provided on my credit card statement by your company right away and they were non functioning.  Furthermore, I did not even receive any order beyond the bottle of Green Garcinia which I agreed to try and the Ven Cleanse which I did not want.  
I believe that there should have been an order confirmation to my e-mail with the terms outlined so that I could have cancelled in a timely manner.  Again, I did not see or receive the terms that allegedly appeared on your web page.
I respectfully ask that I be refunded the entire amount of the charges for Green Garcinia and Ven Cleanse (79.95 plus 89.99) respectively the amount knowingly I agreed to.  If any product arrives I would be willing to return it with a shipping label provided by the company.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I will accept the offer of $50 refund as stated in the letter they sent to you, the Revdex.com.  I have cancelled the card that they were issuing charges on to ensure no additional charges are made.  I would also like to insure that any reoccurring shipments, billing or agreements with this company are stopped.  Thank you for your assistance in this matter.  I do feel the way this company has handled its business is not open and forthright.  A reputable company would not hide charges in a box that is not easily viewable and offer a 14 day trail that ends 9 days after you receive the product but 14 days from the order.  Additionally, reviewing the internet shows that there are numerous consumers who have had the same concerns and issues with this company.  Unfortunately, the company appears to have managed to find a legal way to continue take advantage of consumers.  It is my hope that this letter is forwarded to the company and the response is given through the Revdex.com so that I have documented proof of correspondence.  Already, the company and I have not agreed on if I ordered the second product, which I still state I did not.  Hopefully, correspondence through the Revdex.com will make the outcome a clear and open communication.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you againg.
Sincerely,
[redacted]

Hi,
Thank you for notifying us about this and I have checked the customer's account and found out that the customer placed the orders last 04/**/2014 08:07pm for the [redacted] and Tone Cleanse Trial and the customer did not cancel during the trial period for both subscriptions...

that is why the customer was charged for the full amount of the [redacted] and Tone Cleanse bottles.
As per our terms and conditions "You are ordering a 60 capsule bottle of [redacted] Pro and Tone Cleanse under the 14 & 16 day trial offer for $4.95 each for shipping and handling. Orders are shipped via the US postal service. If you choose to keep the products beyond the trial period, you then will be charged the full amount of $89.97 for the [redacted] and $79.95 for the Tone Cleanse. Your 14-16 day trial begins when you place your trial orders. If you are not satisfied with your [redacted] Pro and Tone Cleanse trial offers, cancel your subscriptions before the trial period ends. If you are satisfied with the trial offers, do nothing and you will be automatically enrolled in our monthly shipment program."
Pls. see the [redacted] Trial terms of service:
[redacted]
We are a fair and reasonable company and we have every desire to address the customer needs and provide the best solution available to resolve the issue as soon as possible. We've issued a full refund for the $89.97 and $79.95 charges on the customers account and the customer should see the refunds on the credit card that was charged within 3-5 business days.
We already cancelled the customer's subscription to avoid any further charges. Rest assured that no more future charges will be taken out from the customers account and no more products will be sent out.
We're happy to help the customer directly. Email [redacted] or call us at ###-###-####. We look forward to helping the customer with any issue.
Thank you
[redacted]

To whom it may concern,
Thank you for notifying us about this and I have check the customer's account with us and based on our records the customer placed the order last 08/**/2014 06:05am PST for the Green Garcinia and Ven Cleanse Trial where the customer paid only $4.95 for shipping...

and handling fee.
The terms of service is on the actual website where the customer placed the order. There is a check box that the customer need to put a check mark to acknowledge that they have agreed with the product terms of service in order for them to place an order. Otherwise, the order button will not turn "clickable" until the customer put a check on the box.
When the customer placed the order for the Green Garcinia, there was a box that was checked to be shipped the Ven Cleanse as well that works hand in hand with the Green Garcinia as this will make it work faster and get faster results. The customer did have an option to un-check the box if the customer did not want to order that, however as we can see in the account, the customer was not able to do that, mainly the reason why the customer received the Ven Cleanse and was charge for it.
As per our terms and conditions "You are ordering a 60 capsule bottle of Green Garcinia Pro under the 14 day trial and Ven Cleanse under the 16 day trial offer for $4.95 each for shipping and handling. Orders are shipped via the US postal service. If you choose to keep the products beyond the trial period, you then will be charged the full amount of each bottle as the products that you have received is not a free sample, it's a full 30 day supply of our products. The day of your trial begins when you place the trial order. If you are not satisfied with your Green Garcinia Pro and Ven Cleanse trial offer, cancel your subscription before the trial period ends. If you are satisfied with the products, do nothing and you will be automatically enrolled in our monthly shipment program."
Pls. see the trial terms of service:
[redacted] 
[redacted]
The customer called us yesterday, September * to cancel her subscription but she was charged already $89.97 and $79.95 which is the full cost of the Green Garcinia and Ven Cleanse products because the 14 day trial that was given to the said product has already ended. To clarify, she was charged already before she even cancelled her subscription. That's why when the customer contacted us yesterday, via phone to cancel the subscription, one of our Customer Service Representative explained why the customer was charged for the said amount .
However, we have every desire to address the customer needs and provide the best solution available to resolve the issue. To settle the customer's issue, I will be applying my discount coupon in the customer's account to provide at least a $40.00 courtesy refund for each of the charges (Total courtesy refund of $80.00) or we can also send another bottles for FREE (1 Green Garcinia bottle and 1 Vencleanse bottle, including the shipping) as a complimentary to resolve the customer's concern. Please let us know which of the two given resolution the customer would prefer.
We already cancelled the customer's subscription to avoid any further charges as requested yesterday which is the first time that the customer contacted us via phone. Rest assured that no more future charges will be taken out from the customers account and no more products will be sent out.
We're happy to help the customer directly. Email [redacted] or call us at ###-###-####. We look forward to helping the customer with any issue.
Thank you very much,

To Whom It May Concern,Thank you for contacting us upon your concern, we will be more than glad to assist you with this matter. First let me introduce you to our company and explain our deals and offers, so you can have a clearer picture about us.We provide a service, in which we...

ship our product directly to the customer’s home on a monthly basis so he can enjoy from our high quality product without the hassle of going out to purchase it. We do know that a monthly subscription requires a commitment to a product that can’t be obtained at a store, therefore our way to introduce the product to the customer is to let him try before he commits to the monthly subscription-this is done through our trial offer. That’s how confident we are about our product.Our trial offer is a way to get the full 30-day supply of Green [redacted] and VenCleanse, you’ll pay only $4.95 each upfront for the shipping and be able to take advantage of the product for free during 14 days. After the trial expires, if you didn’t contact to notify you wouldn’t like to continue, you will be charged the full amount of the product (as you already have the full monthly supply) and have shipped to you another bottle afterwards. A trial in general is a way to let the customer try the product so he is sure about the purchase, and it’s not a way to handle out free products. Moreover this information is clearly stated at the first paragraph of the terms and conditions you agreed to.Pls. see the terms of service that you signed up for:[redacted] 
[redacted]With regards to customer's claim that she did not receive the products, we ship out every product promptly so the customer should have all of it. The [redacted] tracking no. that we have given to the customer when she called our Customer Service Hotline confirms she did receive all the products.I can see from our records that the customer placed her order for the trial offer last 08/**/2014 10:39pm, and didn’t contact us until 01/**/2015. We already cancelled her subscription as she requested, unfortunately the returning period expired after 14 days, and any possible refund option expired after 30 days so the solution that the customer is requesting is no longer relevant. The customer will still be responsible for payment for all the bottles that already been delivered to her at the time of her cancellation request. Since cancellation applies only to future orders that have not already been shipped or delivered, there is no need to return anything. Upon placing the order she agreed with our terms & conditions and it says, "We will not provide any refunds or accept any returns for any cancellations of trial orders made more than 14 days after placing your trial order."However, we have every desire to address the customer needs and provide the best solution available to resolve the issue as soon as possible. We can make an exception in her case and let the customer have a full refund for the most recent charge in her Green [redacted] and Vencleanse subscription which is $89.97 and $79.95. Basically, the solution for customer's claim regarding her Green [redacted] and Vencleanse subscription will be a total refund of $89.97 and $79.95 only. In order to refund that amount back into customer's account, please reply confirming that you do agree to that amount as a solution for this matter eliminating further dispute. Or instead of a refund, we can send also send two sets of Green [redacted] and Vencleanse products even though we already incurred the manufacturing and shipping of the previous orders which customer claimed that she did not receive.We will be waiting for customer's response in order to resolve her concern.Thank you,[redacted]
[redacted]

I would like to receive the refund that was promised to me.  This was to be sent via email in October and I do not have any record of receiving it.

To Whom It May Concern,
We are a fair and legitimate company, all our promises are stated at the terms and conditions, and all the promises our company made are always fulfilled - there is a trial period, as stated in the Terms and Conditions and there is a specific period where you can only try the products for free. The word "sample" was never mentioned in our terms and the word "free" was related to the trial not the product.
Our trial offer is a way of the company to verify the customer's satisfaction, it means our company is so confident about our products that it would let our customers use it at the company's expense to assure them that they are dealing with a high quality products.
The fact that our customers decided to get advantage of our company's offer and get "free stuff" at our company's expense isn't it legitimate? As the trial was created for our customers who are trying to decide if our products are good for them and not for people who want to take advantage of a fair trade.
As we have stated the customer was charged on 08/**/2014 12:13am to be exact for $89.97 and we ask the customer to provide the proof that she was charged on 7/** because the date of charge should reflect on customer's Bank statement and it is not possible for the customer to be charged within the trial period. If the customer was charged within the trial period, why her Bank did not decide on her favor? Because we did charge the customer after the said trial period which is stated on our Terms and Conditions.
Thank you
[redacted] | [redacted]

To whom it may concern,
Thank you for notifying us about this and I have check the customer's account with us and based on our records the customer placed the order last 07/**/2014 02:34pm PST for the Green Garcinia and Ven Cleanse Trial where the customer paid only $4.95 for shipping...

and handling fee.
The terms of service is on the actual website where the customer placed the order. There is a check box that the customer need to put a check mark to acknowledge that they have agreed with the product terms of service in order for them to place an order. Otherwise, the order button will not turn "clickable" until the customer put a check on the box. 
When the customer placed the order for the Green Garcinia, there was a box that was checked to be shipped the Ven Cleanse as well that works hand in hand with the Green Garcinia as this will make it work faster and get faster results. The customer did have an option to un-check the box if the customer did not want to order that, however as we can see in the account, the customer was not able to do that, mainly the reason why the customer received the Ven Cleanse.
As per our terms and conditions "You are ordering a 60 capsule bottle of Green Garcinia Pro under the 14 day trial and Ven Cleanse under the 16 day trial offer for $4.95 each for shipping and handling. Orders are shipped via the US postal service. If you choose to keep the products beyond the trial period, you then will be charged the full amount of each bottle as the products that you have received is not a free sample, it's a full 30 day supply of our products. The day of your trial begins when you place the trial order. If you are not satisfied with your Green Garcinia Pro and Ven Cleanse trial offer, cancel your subscription before the trial period ends. If you are satisfied with the products, do nothing and you will be automatically enrolled in our monthly shipment program."
Pls. see the trial terms of service:
[redacted]
The customer called us yesterday, August ** to cancel her subscription but she was charged already $89.97 which is the full cost of the Green Garcinia because the 14 day trial that was given to the said product has already ended. To clarify, she was charged already before she even cancelled her subscription. That's why when the customer contacted us yesterday, via phone to cancel the trial subscription, one of our Customer Service Representative explained why  the customer was charged for the said amount .
However, we have every desire to address the customer needs and provide the best solution available to resolve the issue, that's why when the customer contacted us yesterday, August **, 2014 via phone to cancel the trial subscription, one of our Customer Service Representative tried to explained why  the customer was charged $89.97 .
To settle the customer's issue, I will be applying my discount coupon in the customer's account to provide at least a $40.00 courtesy refund or we can also send another bottle for FREE (1 Green Garcinia bottle, including the shipping) as a complimentary to resolve the customer's concern. Please let us know which of the two given resolution the customer would prefer.
We already cancelled the customer's subscription to avoid any further charges as requested yesterday which is the first time that the customer contacted us via phone. Rest assured that no more future charges will be taken out from the customers account and no more products will be sent out.
We're happy to help the customer directly. Contact us by email or phone. We look forward to helping the customer with any issue.
Thank you very much,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Following up my phone conversation yesterday, this complaint should not be closed.  I am providing two additional pieces of information which are relevant to my complaint.
1.  In spite of the claims that I "subscribed" to a program to have my bank account looted monthly in exchange for a bottle of 60 capsules of dubious value, I did not.  Furthermore, when I spoke to the people at Green Garcinia about getting a refund, they said they could not refund the money, but they would cancel my subscription and send no further merchandise.  They have not sent any further shipments, but they also have not refunded the $89.97 deducted from my bank account on September * for which they have not sent any shipment.  At minimum, I want the money back at least for a shipment they did not send.
 
2.  It seems a suspicious coincidence to me that during this whole time frame, Microsoft tech support tells me that my computer was hacked and a vicious KoobFace "worm" installed that allowed others to access my personal information.  I wonder how that could have happened.  The problem has been resolved, but I wonder if that explains how someone could go into my system and establish an account for me.
 
Thank you for your attention to this matter.
 
[redacted]
###-###-####
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
Thank you for notifying us about this and I have checked the customer's account. He contacted us earlier requesting to cancel the subscription, which is the first time that she contacted us. We already cancelled her subscription but unfortunately we cannot give any refund. She...

will still be responsible for payment for all the bottles that already been delivered to her at the time of her cancellation request. Since cancellation applies only to future orders that have not already been shipped or delivered, there is no need to return anything. Upon placing her order, he agreed with our terms & conditions and it says "We will not provide any refunds or accept any returns for any cancellations of trial orders made more than 14 days after placing your trial order."
We are a fair and legitimate company, all our promises are stated at the terms and conditions, and all the promises our company made are always fulfilled - there is a trial period, as stated in the Terms and Conditions and there is a specific period where you can only try the products for free. The word "sample" was never mentioned in our terms and the word "free" was related to the trial not the product.
Our trial offer is a way of the company to verify the customer's satisfaction, it means our company is so confident about our products that it would let our customers use it at the company's expense to assure them that they are dealing with a high quality products.
The fact that our customers decided to get advantage of our company's offer and get "free stuff" at our company's expense isn't it legitimate? As the trial was created for our customers who are trying to decide if our products are good for them and not for people who want to take advantage of a fair trade.
With regards to customers concern not being able to see the Terms of Service, it is on the actual website where the customer placed the order. There is a check box that she need to put a check mark to acknowledge thatshe have agreed with the product terms of service in order for her to place her order. Otherwise, the order button will not turn "clickable" until she put a check on the box and all essential information about the use of the product, contents and other information such as expected delivery date are being displayed right after the customer click on the "rush my order button".
Unfortunately the customer is way beyond our 30 days money back guarantee that we apply only to the initial order date which is dated 07/**/2014 05:06pm in her account. We cannot also process or refund packages marked “Return to Sender” and they are not considered cancellations or a proper reason to expect a refund.
Pls. see the terms of service when the customer signed up for the trial:
[redacted]
[redacted]
We're happy to help the customer directly. Email [redacted] or call us at ###-###-####.  We look forward to helping you with any issue.
Thank you very much,
[redacted]

Review: I answered a short "survey" on-line that said COX. I was told that in exchange for the survey information I would receive a "free" gift. All I had to do was pay $4.95 shipping and handling charge. I selected the Green Garcinia for the free gift. As soon as I entered the product and my VISA card number, I was disconnected from their site. I was not sure the info had even gone through until I saw that the $4.95 had been deducted from my account, and shortly thereafter I received a bottle of 60 of the supplements. When I discovered that $89.97 had been deducted from my account on 8/**, I contacted my bank. Around 9/*, another $89.97 was deducted from my account, although the bank manager had flagged the account when I reported an unauthorized deduction. She had told me I had to first attempt to resolve the issue with the company. The only information there we had about the deduction from my account was that it was paid to "[redacted]." I tried calling the number many times over the next several days, day and night, and only ever got a busy signal. I waited to see if any kind of a product was ever shipped so I could get some kind of contact information or address or company name. After the second deduction from my account, I received a package containing another bottle of 60 capsules, from which I obtained the business information above. On 9/** I called the customer service number and spoke to a rep who told my that since I had signed up for a "trial subscription" on July **, it was past the thirty days that they could make an adjustment. I told her I had never signed up for any purchase nor authorized any deductions from my account. I could not understand her name as she had a heavy accent of some kind and the noise in the background was nearly drowning out everything she was saying. I told her I wanted all of the money back in my account. She was not authorized to do so, but she would give me $10 out of her own money.Desired Settlement: The rep called me back to say she had "escalated" my request and had received authorization to refund me $50. I told her that was not good enough, and unless she could get authorization for a full refund not to bother me again. I want both payments that were illegally deducted from my account refunded to me in full.

Business

Response:

To whom it may concern,

Thank you for notifying us about this and I have check the customer's account with us and based on our records the customer placed the order on the [redacted] of July for the Green Garcinia Trial where the customer paid only $4.95 for shipping and handling fee.

The terms of service is on the actual website where the customer placed the order. There is a check box that the customer need to put a check mark to acknowledge that they have agreed with the product terms of service in order for them to place an order. Otherwise, the order button will not turn "clickable" until the customer put a check on the box.

As per our terms and conditions "You are ordering a 60 capsule bottle of green garcinia pro under the 14 day trial offer for $4.95 for shipping and handling. Orders are shipped via the US postal service. If you choose to keep the product beyond the trial period, you then will be charged the full amount of $89.97. Your 14 day trial begins when you place your trial order. If you are not satisfied with your green garcinia pro trial offer, cancel your subscription before the trial period ends. If you are satisfied with your green garcinia pro trial offer, do nothing and your credit card will be charged an additional $89.97 approximately 45 days after you placed the order for your trial shipment. In addition, approximately 45 days after you place your original order for your trial for green garcinia pro, and for every 30 days thereafter, we will automatically send you a 30-day supply of green garcinia pro. The credit card you provide today will be billed $89.97 14 days after your trial order is shipped to you, $89.97 will be billed to your credit card with each successive shipment thereafter."

Pls. see the trial terms of service:

The customer called us yesterday, September ** to cancel her subscription but he was charged already for two $89.97 which is for the full cost of the Green Garcinia because the 14 day trial that was given to the said product has already ended and the other $89.97 was for the 2nd bottle of Green Garcinia that was shipped to her. To clarify, she was charged already before she even cancelled her subscription. That's why when the customer contacted us yesterday, via phone to cancel the subscription, one of our Customer Service Representative explained why the customer was charged for the said amount and was told that she's no longer eligible to get a full refund since our 30 days money-back guarantee period for her account has already expired because it's been 2 months already and the money back guarantee applies only to the initial bottle and all bottles that was shipped to the customer after the initial order are considered final sales - that is clearly stated on our terms of service.

However, we have every desire to address the customer needs and provide the best solution available to resolve the issue, that's why our Customer Service Representative escalated the customer's concern and we did make an exception to settle the customer's issue. With this, we can apply a discount coupon in the customer's account to provide at least a $50.00 courtesy refund for the latest charge of $89.97 or we can also send another bottle of Green Garcinia for FREE (including the shipping) as a complimentary to resolve the customer's concern. Please let us know which of the two given resolution the customer would prefer.

We already cancelled the customer's subscription to avoid any further charges as requested yesterday which is the first time that the customer contacted us via phone. Rest assured that no more future charges will be taken out from the customers account and no more products will be sent out.

We're happy to help the customer directly. Email [redacted] or call us at ###-###-####. We look forward to helping the customer with any issue.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Following up my phone conversation yesterday, this complaint should not be closed. I am providing two additional pieces of information which are relevant to my complaint.

1. In spite of the claims that I "subscribed" to a program to have my bank account looted monthly in exchange for a bottle of 60 capsules of dubious value, I did not. Furthermore, when I spoke to the people at Green Garcinia about getting a refund, they said they could not refund the money, but they would cancel my subscription and send no further merchandise. They have not sent any further shipments, but they also have not refunded the $89.97 deducted from my bank account on September * for which they have not sent any shipment. At minimum, I want the money back at least for a shipment they did not send.

2. It seems a suspicious coincidence to me that during this whole time frame, Microsoft tech support tells me that my computer was hacked and a vicious KoobFace "worm" installed that allowed others to access my personal information. I wonder how that could have happened. The problem has been resolved, but I wonder if that explains how someone could go into my system and establish an account for me.

Thank you for your attention to this matter.

###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I simply give up. I do not understand why I should be charged full price for a bottle that was supposed to be a "free gift" in payment of $4.95 shipping and handling after completing a survey. I still believe this is fraudulent marketing.

Sincerely,

Sincerely,

Business

Response:

Good Day!

Thank you for your response. To answer the customer's claim "To recap, I paid for a "free gift," and two additional bottles, a total of three. I have only received a total of two, so I feel I am owed a refund for the third one that was not shipped". - Below are the information that explains why customer received only two bottles when according to her she paid for three.

07/**/2014 - The date where the customer paid for $4.95 Shipping and Handling fee of the Green Garcinia initial bottle.

08/**/2014 - Customer was charged $89.97 which is for the full cost of the Green Garcinia inital bottle since the 14 days trial has already ended, to clarify this is only a charge for the initial bottle that she received and not for another bottle.

09/**/2014 - Customer was charged another $89.97 for the second bottle of Green Garcinia that was shipped and delivered to her since what she have avail is a trial offer that turns into a monthly subscription after the 14 days trial.

Basically, the customer is only supposed to receive two bottles of Green Garcinia and based on our records both bottles has been shipped and delivered already.

Since the customer agreed to the $50.00 courtesy refund as a resolution to her concern, we already processed the said refund back to the customer's credit card. Please allow 3-5 business days for the said refund to reflect in the customer's account. We already cancelled her subscription for her to avoid any further charges. Rest assured that no more future charges will be taken out & no more products will be sent out to the customer.

Thank you

Review: I ordered this online for $4.95 and a few days later my debit card was charged $89.97 for this one bottle. I went on a website and another person complained about the same thing. They told her she had to read the information in the package that was sent. There was no information in the package sent. They said that if you didn't cancel within 14 days you would be charged the full price. I didn't order mine even 14 days ago and I only had it 4 days before they charged me the full price. This made my account overdrawn. I tried to call the number and didn't get an answer, they said to go to some website but I didn't find it on the internet. I just want my money back asap. This was definitely a scam. They just took the money out of my account.Desired Settlement: I would like my money refunded to me asap.

Consumer

Response:

At this time, I have not been contacted by Green Garcinia Pro regarding complaint ID [redacted].

Sincerely,

Review: I had ordered two trial size bottles of their product and paid $4.95 for each bottle with my Visa debit card. Two weeks later, they charged my Visa debit card $89.97. I called their customer support number to inquire why they charged me $89.97 and was told that they have no record of my two purchases for their trial size bottles. I have cancelled this Visa debit card with my bank and my bank is going to investigate the $89.97 charge as being fraudulent because I didn't authorize it.Within their advertisement - they have a statement: "Every order of Green Garcinia Pro is a one time only transaction. In other words, there are absolutely no recurring charges or hidden offers."Desired Settlement: My bank is going to reimburse my account the $89.97 within 5 days. They will also investigate this matter within the next 30 days and arrive at a decision. They may at this time deduct the $89.97 if their not able to reach a decision.

Business

Response:

Hi,

Thank you for notifying us about this and I have checked the customer's account - [redacted] and found out that the customer placed the order last 03/**/2014 07:05pm for the Green Garcinia Trial and the customer did not cancel during the trial period that is why the customer was charged for the full amount of the Green Garcinia bottle.

As per our terms and conditions "You are ordering a 60 capsule bottle of Green Garcinia Pro under the 14 day trial offer for $4.95 for shipping and handling. Orders are shipped via the US postal service. If you choose to keep the product beyond the trial period, you then will be charged the full amount of $89.97. Your 14 day trial begins when you place your trial order. If you are not satisfied with your Green Garcinia Pro trial offer, cancel your subscription before the trial period ends. If you are satisfied with your Green Garcinia Pro trial offer, do nothing and you will be automatically enrolled in our monthly shipment program."

Pls. see the Green Garcinia Trial terms of service:

However, we have every desire to address the customer needs and provide the best solution available to resolve the issue as soon as possible. We've issued a full refund for the $89.97 charge on the customers account and the customer should see the refund on the credit card that was charged within 3-5 business days.

We already cancelled the customer's subscription to avoid any further charges. Rest assured that no more future charges will be taken out from the customers account and no more products will be sent out.

We're happy to help the customer directly. Email [redacted] or call us at ###-###-####. We look forward to helping the customer with any issue.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: paid for a free trail of their product and did not read the small print saying it was really not free --had 14 days or I would be billed--amount billed was $94.92 & $79.95---have received no further product---do not want further product--does not work---told representative that--told her to cancel & wanted a refund & was told sorry did I read the ad. seems like this was not a free trail after all!!!!Desired Settlement: refund--they got the shipping costs they wanted for the free trail & if I had wanted more I would have order more---what a scam!!!!!!!!!

Business

Response:

To whom it may concern,

Thank you for notifying us about this and I have checked the customer's account. The customer placed her order last 06/**/2014 08:43am PST and she did not cancel during the trial period that is why she was charged for the full amount of the bottles that she ordered.

To clarify what we are offering is only a free trial and not a free samples. Our trial offer is a way to get the full 30 day supply of Green Garcinia and Vencleanse where the customer will pay only $4.95 upfront and enroll in our monthly subscription. After the 14 day for the Green Garcinia and 16 day trial for the Vencleanse expires, the customer will be charged $89.97 for the Green Garcinia and $79.95 for the Vencleanse which is the full cost of the bottles. A trial is not a free sample. When the customer order a trial, she have to check that she agree to our terms and conditions and enroll in our monthly shipment program and she did not cancel during the trial period that is why she was charged for the full cost of each bottle.

Pls. see the terms of service when you signed up for the trial:

With regards to customer's request for a refund, I am afraid that we can no longer issue a refund for her as the 30-day money back guarantee has already expired, since she signed up last June **, 2014.

We already cancelled your subscription but unfortunately we cannot give any refund. You will still be responsible for payment for all the bottles that already been delivered to you at the time of your cancellation request. Since cancellation applies only to future orders that have not already been shipped or delivered, there is no need to return anything. Upon placing your order you agreed with our terms & conditions and it says "We will not provide any refunds or accept any returns for any cancellations of trial orders made more than 14 days after placing your trial order."

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I still believe they are ripping their customers off by offering a quote "free trial" play on words--then charging an astronomical amount for the product which does not work. they also guarantee results or a full refund but since it was only what I thought was $10.00 I did not bother with the 30 day time limit. also if I purchase as they say in june why was I charged on july ** & july **,2014. I still want a full refund.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased Green Tone Pro products advertising free trial + minimal shipment fees. Subsequently, they charged me the following without notifying me (and my credit card company did not notice the fraud nor alert me): 7/**/14 $79.95; 7/**/14 $89.97; 8/**/14 $89.97; 8/**/14 $79.95; 9/**/14 $89.97. When I called ###-###-#### to speak with [redacted] (Customer Service), she informed me that this is in the fine print - that I had 14 days to call them back from 7/*/14 to cancel the product, or they would automatically ship to me every 30 days. I expressed that it wasn't clear in their fine print and I just went to trial a product, but she said while she can cancel future shipments at this time, I am stuck with the credit charges. I am disputing this via my credit card company. I got her manager's name [redacted], who she said wasn't there and won't do anything. I have to date never actually tried the products from [redacted] nor [redacted] and would like a refund of the full amount. This is a TRICKY scam, as most people won't read the entire fine print they claim is there.Desired Settlement: I would like a refund to the charges on my credit card. I am happy to return the items I never used nor tried once. 7/**/14 $79.95; 7/**/14 $89.97; 8/**/14 $89.97; 8/**/14 $79.95; 9/**/14 $89.97. Total Refund requested = $339.84.

Business

Response:

Hi,

Thank you for notifying us about this and I have checked the customer's account. He contacted us earlier requesting to cancel the subscription, which is the first time that she contacted us. We already cancelled her subscription but unfortunately we cannot give any refund. She will still be responsible for payment for all the bottles that already been delivered to her at the time of her cancellation request. Since cancellation applies only to future orders that have not already been shipped or delivered, there is no need to return anything. Upon placing her order, he agreed with our terms & conditions and it says "We will not provide any refunds or accept any returns for any cancellations of trial orders made more than 14 days after placing your trial order."

We are a fair and legitimate company, all our promises are stated at the terms and conditions, and all the promises our company made are always fulfilled - there is a trial period, as stated in the Terms and Conditions and there is a specific period where you can only try the products for free. The word "sample" was never mentioned in our terms and the word "free" was related to the trial not the product.

Our trial offer is a way of the company to verify the customer's satisfaction, it means our company is so confident about our products that it would let our customers use it at the company's expense to assure them that they are dealing with a high quality products.

The fact that our customers decided to get advantage of our company's offer and get "free stuff" at our company's expense isn't it legitimate? As the trial was created for our customers who are trying to decide if our products are good for them and not for people who want to take advantage of a fair trade.

With regards to customers concern not being able to see the Terms of Service, it is on the actual website where the customer placed the order. There is a check box that she need to put a check mark to acknowledge thatshe have agreed with the product terms of service in order for her to place her order. Otherwise, the order button will not turn "clickable" until she put a check on the box and all essential information about the use of the product, contents and other information such as expected delivery date are being displayed right after the customer click on the "rush my order button".

Unfortunately the customer is way beyond our 30 days money back guarantee that we apply only to the initial order date which is dated 07/**/2014 05:06pm in her account. We cannot also process or refund packages marked “Return to Sender” and they are not considered cancellations or a proper reason to expect a refund.

Pls. see the terms of service when the customer signed up for the trial:

We're happy to help the customer directly. Email [redacted] or call us at ###-###-####. We look forward to helping you with any issue.

Thank you very much,