Green Oasis Reviews (%countItem)
Green Oasis Rating
Address: 1403 122nd St, Chippewa Falls, Wisconsin, United States, 54729-6368
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We have been customers of Green Oasis for many years. We have never had any trouble until we had them build a deck for us last Spring. The start date was promised to be the last week in April/first week in May, (2017) so the the deck would be completed at least 2 weeks before our son's wedding, which was to be at our home on July 1st. The crew finally arrived on June 5th for about 30 minutes, then came back again to begin work on June 9th. Needless to say, there was no 2 week window before the wedding. Our first out-of-town guests arrived to a huge mess of dirt and dust. Fortunately, Green Oasis has the manpower to pull things together pretty quickly so we didn't have to move the wedding. The grass was destroyed from their equipment and building supplies, so they put down sod. They also cleaned up the dirt and dust from their mess and gave me some flowers to add to the many that I had already purchased. They also helped me move my patio furniture onto the new deck. They are very proud that they did these things, and keep telling me how much this cost them to do all these things for me. While I truly do appreciate the "scramble" that they participated in so we did not have to move the wedding, they ultimately have missed the point. I still have not actually received what I thought I purchased--a professionally constructed, quality deck, built to code. The craftsmanship done on the deck is very, very poor to say the least. There are several aesthetic issues, such as: sloppy cuts into our patio around the posts, sloppy wrapping and trimming of these posts, finished off by an uneven and imbalanced appearing aluminum rail system. Also disturbingly, there are several code violations, most minor, but one major, with the way the deck has been anchored to my home. Although they have agreed to fix the code violations, they have already cut into the anchor board so many times-what they will have to do to bring the deck to code is major, and involves taking the sides of the deck completely off, underneath the deck and over-including the railing, and then cutting into the anchor board two more times!! I am in shock-- incredibly disappointed. ***, Wayne ***, has been minimizing all of these issues, especially the aesthetic issues, charging interest, and demanding the final (1/3) payment. He is NOT standing behind his company's claims of quality craftsmanship and exceeding customer expectations. He has refused to acknowledge the need for any aesthetic improvements except for fixing some small areas of trim. So heartbreaking, and very insulting. I very much regret my decision to purchase a deck from Green Oasis. *** of this company, and one salesman in particular, Jason ***, lack integrity and are not to be trusted.
We have had numerous conversations with Linda *** regarding this project both prior to, during and after the project was completed. We were aware of her event and made all efforts to accommodate that even as there were items that delayed the project before and during installation (materials, rain, etc). There was nothing in our contract that had a deadline that we were contracted to abide by. Per our contract we provided plans, approvals by association, permits, removed an old existing deck, added an addition to the deck, installed new concrete and support posts, constructed a new deck and installed the railings per manufacturers specifications along with some landscaping. Suppliers and manufacturers representatives and a local inspector have been on site to inspect our work. We have an email from the manufacturer of the railing commending us on a great installation. The inspector found a few minor items that he was unsure of and some that he saw -- we have talked with him and are ready, willing and able to address these to his approval. Linda *** owes us more than a third of the total project and has been in arrears with payment since our finish date of June 27, 2017. During mediation we offered to address all of the issues with regard to the inspector as long as she made payment to a third party to hold. Once the inspector reviews and finds all to be in compliance -- he would authorize the third party to release the payment to us. She rejected that offer. In our mind this is a person that doesn't want to pay for a project per the contract terms agreed to in writing. We have done everything we were contracted for by the terms of the contract.
We have completed many decks, pergolas, patios, etc. along with servicing customers in all facets of the Green Industry. We are celebrating our 40th season in business. We are very customer oriented and take great pride in our people, projects and service. Our construction crew has years of experience in not only decks, but home construction, remodeling, and outbuilding construction.
We have reviewed the inspectors notes and personally talked with the inspector. Any concern that he has per our discussions directly with him can be resolved in a simple return visit by a two man crew for less than 1 day. We stand behind our work with ALL of our customers.
In this situation Linda *** has refused to honor her portion of the contract. We are ready willing and able to honor ours and have 100% of the work done, with only about 60% of the project paid by Linda ***. The remaining warranty work can be done -- we just need to be assured we will get paid. Linda *** has promised payment in the past, then not paid. I again suggest Linda *** make payment to a third party to hold. Once the work is completed and the inspector approves, the third party releases payment to us. This is unfortunate, but there is nothing more fair than this simple solution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
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You are not celebrating your 40th season in the construction business, and your understanding regarding the major code violation is inaccurate. Payment was not made to you as discussed because of the discovery of the code violations. What began as a concern over the poor quality installation of the railing has blossomed into much, much more. You say you stand behind your work, in what way? You have stated that you are only willing to address the code violations. Are you in complete denial of the aesthetic issues, or are you concerned that your crew will not be able to do any better job than they already have? There is definitely something more fair. We originally asked that you hold up your end of the deal and repair not only the code violations, but also the aesthetic issues. Now we understand your hesitation. Green Oasis’ current crew is not capable of doing any better of a job. We don’t think you know how to handle the situation because it’s just too hard to face. We have received an estimate that it will take between 13,000.00 - 15,000.00 to repair the deck, which is much more than we owe you. We want to break ties, even get some of the money that we’ve already paid you back. That’s what’s fair. Yes, this situation is unfortunate. Please understand that all we are asking for is our money’s worth.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Linda