Green Homes Design Builders

Review: I signed the contract with g[redacted] to remove my old gate opener and replace it with the new one, make the gate and Garage to work and open simultaneously. He stated that his office close distance to my house as a result he is able to respond immediately to any issue with the gate in the future, because he is all about customer service. He persists to be paid in cash. He took my credit card information as a down payment but he stated with this price must be paid in cash. I could not leave the house sooner than 13:00 since his worker left his equipment under my watch to go to home depot. I got to the bank was closed, used ATM got $1000 for him but when I called to ask him to pay rest tomorrow he start shouting and using foul language, threatened me if he doesnt get all his money in cash now. I told him to use the credit card he was really mad and scary at that time. I had to drive to another bank which thankfully was open to get the rest of his money. He stated he has an office but he works from his house. He appeared unstable when he wouldn't get his way. At this time any guarantee and customer service is out the door because I am rather not to deal with him or contact him for any issues with his work. I am trying to preventing others dealing with the same horror story.Desired Settlement: To have my gate and garage door work together, and the keypad at the side of the house to be programed to open the gate with code. He got paid in full all in cash yet did not sign the customer copy to say he is paid in full. Also who guarantees his customer service for the future?

Business

Response:

January 10, 2014

Revdex.com

4747 Viewridge Ave

Suite 200

San Diego, CA 92123

Dear [redacted]

This letter is in response to customer [redacted]'s complaint

against Green Homes Design Builders.

1. Green Homes never promised to· the customer that we

would make sure the gate and garage door would be on

the same remote. We told her that IF the 2 frequencies

were the same we could do it but if they were different

that it could NOT be done.

2. Our office is located fairly close to the customer's

residence and we informed her that if there were any

issues that came up we would send a technician that same

day; this is part of our normal procedure for handling

previous customers.

3. At the time that the contract was signed, the customer

stated that she did not have a check for the deposit. She

was then asked for a credit card to secure the purchase of

materials for her job. It is not the policy of Green Homes to

purchase over $1000 worth of material without some kind

of payment being made. The customer was informed that

if she chooses to use a- credit card that there would be an

additional charges that would cover the cost of our

merchant account charging us a small percentage of the

sale. The customer was also informed that because of the

great deal she was already getting we could not lower the

price to cover the cost of the credit card charges. We

informed the customer that we do not start a job without

have some kind of payment and that by law we need to

get a deposit in order to keep job moving forward. The

customer informed us that "as soon as you finish the job, I

will pay you in full."

4. When we finish the Tile installation the customer told our

installer that she would be going to the bank to receive

money for this job, and that she would be back with $2000

in cash but not the full $2200. When the installer asked

her why, she told him that she wanted to see the work

complete before she paid. Then as the owner of the

company, I, Shalom Shimon called her and she told that

the ATM had not given her more than $500. So I again

asked her to go into the bank and get the money that was

due to Green Homes. She told me the bank was closed

already It was Saturday December 14 2013. At 11:00are

and we could have sent the call log and time if needed.

The customer got upset because I asked her what bank

shed was with in order to verify that her bank was in fact

closed.

5. I spoke to the customer at great lengths informing her that

in order to keep her as a customer we had to do a lot of

things to keep the job moving forward. I then asked her to

show us some respect by holding her end of the deal up

which was to make payment on the job which was

completed and we made sure everything worked

perfectly. Since the next day was Sunday I was not willing

or able to wait till Monday to get paid. I had used my own

funds to complete the job.

6. The original contract amount was for $2300 after the gate

opener was already purchased with funds that were not

from her because she hadn't paid anything yet, she called

me and told me that another company called her and

offered the same job at $2100. I felt I had no choice, even

though I had a signed contract with her, I gave her a

discount and I told her I would do the job for $2200 and

that I would not be able to go any lower than that.

7. Lastly, I am the owner of Green Home Design Builders and

GSM garage doors, gates and fences and I have always

respected the people I work for and work for me. Age is

not a factor when it comes to respect I have always

respected people of any age and that is why the people

that work for me and with me are happy to do so.

8. Please note the following:

The opener cost was $1100

To relocate post with concrete cost me $300

Gate opener installation cost me $350

The projected profit would have been $450 (not including

cost of overhead, insurance, bonds, and other costs). I

have paid out of my pocket FOUR TIMES the amount that

was projected to be my profit. This job was a great deal at

$2700 and well worth every penny.

Sincerely,

President

Green Home Design Builders