Green Dragon

To: [redacted] Dispute Resolution CoordinatorRe: [redacted] * [redacted] ***Daytime Phone: ( [redacted] E-mail: [redacted] Resolution:The owner, Andrew L [redacted] contacted the customer by phone and resolved the issueIt was a misunderstanding with the employee staff who did not realize that the product had not been usedWe have rectified the issue by offering the customer a choice of replacement of the product or a full refundThe customer was very satisfied with the outcome.Please contact us if there is anything else that you require.Thank you.Green Dragon CorporateWByers PlaceDenver, CO 80223970-480-

I recently bought an electronic device from the location at Sheridan which was broken inside the box A fact I realized only after I arrived at home to open the box, which I wasn't allowed to do at the store
This store is actually defrauding the customer by selling broken merchandise as new stock They do this by refusing to let you inspect the item before you buy, then refusing to accept the item as a return when it turns out to be broken when opened
They say that warranty repair must go through the manufacturer, but I do not need a warranty repair I bought this item brand new and never used it because it was impossible to use in its broken condition They are selling broken merchandise, then refusing to issue a refund on unused, broken, new in the box merchandise that was sold by them to me as a "new product" I am not talking about the product not working as intended, I mean BROKEN, into pieces, inside the box, which was sold to me as a "new product", not as a d

To:[redacted] Dispute Resolution CoordinatorRe:[redacted]Daytime Phone: ([redacted]E-mail: [redacted]Resolution:The owner, Andrew L[redacted] contacted the customer by phone and resolved the issue. It was a misunderstanding with the...

employee staff who did not realize that the product had not been used. We have rectified the issue by offering the customer a choice of replacement of the product or a full refund. The customer was very satisfied with the outcome.Please contact us if there is anything else that you require.Thank you.Green Dragon Corporate930 W. Byers PlaceDenver, CO 80223970-480-0680