Green Coffee Bean Extract

Review: This company's online advertising is deliberately (I believe) misleading. The ad leads one to believe that they can obtain an intial bottle of the product for the cost of shipping. The two products arrived and then 3 or 4 days later my checking account was debted for $79.95 and $89.95. I called immediately and spent hours on hold before finally getting through to cancel the product thinking the billing was for the next shipment. No where in the intial ad did I see anything indicating how expensive this product is. When the funds were not returned to my account I called again and was told that it was only a 14 day trial and I had not called within the 14 days - of course not - I had barely received the product - and that there was no deal to try the product just for the cost of shipping - "that is just how we get the product to you." I would love to get my money back, but I am even more interested in putting a stop to the deceptive practices of this company so that they cannot continue to bilk people. I received an email after my second call which I responded to and I have also attempted to call them again but I just get placed on hold for extended periods of time. Eventually I give up because I just don't have time to spend hours on hold.Desired Settlement: I would like my funds returned to my checking account - $79.95 and $89.95

Business

Response:

Hello,I have tried to handle this account. I do not have enough account information. The account number you provided did not pull up in our system. If you could send first and last name or correct order number. Then I will be able to assist this account with a refund . Thanks,[redacted]###-###-####M-Sat, 8am-5pm [email protected].

Review: I received a charge for $84.63 on my checking account on 4/18/14. Listed was a phone number so I called to inquire about the charge. They informed me it was for some weight loss supplement and was a recurring charge to my account. I informed them I had no clue what this product was nor did I receive any product at my home. The gentleman argued with me rudely and stated that it was purchased by a gentleman by the name of [redacted] (my husband). First of all, my husband would never purchase a weight loss supplement and secondly it was on my checking account which he is not listed on. I informed the gentleman numerous times that this is not my charge, I did not order it, my husband did not order it and I did not receive anything. He told me the USPS delivered it to my house and that they would not do anything about the charge. I asked numerous times to speak to his supervisor and he stated he did not have one. Apparently he runs the show at this "business". I am very peeved about this, I will be contacting my bank to have this card closed and have a fraud report run on it but I did not order this product, receive this product or approve of my account being charged $84.63. I want this amount of money refunded immediately and this man by the name of Justin (ID number [redacted]) to learn customer service skills as he has absolutely NONE.Desired Settlement: I want my account credited the $84.63 immediately for a product I do not have and do not want.

Review: On 12/1/13 I ordered the trial offer of Green Coffee and was charged $4.95 on my visa credit card. On 12/13/13 the company charged my credit card $89.95. I was unaware that this was going to happen and called as soon as I saw the charge on my account (approx 12/15). I feel like this company is a scam. They told me that in accepting the trial offer I had 14 days to say whether I wanted to continue or I would be charged $89.95. I did not know I was agreeing to this and told them it seemed like a scam to me. They said I would received a 75% refund and gave me a confirmation number of [redacted]. As yet I have seen no credit back. I wrote and e-mail on Jan. 10, 2014 asking for my credit back. This has been ignored. I want my money back! I do not feel that most people believe when they get a limited "trial" offer that they are agreeing to an ongoing charge. This seemed very unscrupulous to me and frankly I feel at this point I should receive a full refund of $89.95Desired Settlement: That the company refund to my visa card.

Business

Response:

Hello,

Review: Below find the emails from me to companies, I have gotten not one response since sending product back even though the emails assured me I would get refund.And here we are at day 16. Third email concerning this situation and not one reply!!! I guess you only provide customer service to those who choose to stay with the company and continue to purchase your product, but once a refund is requested you ignore all emails and attempts at communication. I will be forwarding all emails to the Revdex.com at this point and hopefully get results that way. From: sa[redacted] Sent: Tuesday, March 04, 2014 7:07 AMTo: Customer Service ; Customer Service Subject: Fw: Cleanse Gold it is now 13 days since you signed for the returned product. I sent you an email on the 27th of Feb about this matter and received no reply. I would appreciate seeing the refund in my account today, I believe 2 weeks is long enough for you to process a return. From: sa[redacted] Sent: Thursday, February 27, 2014 9:20 AMTo: Customer Service Subject: Re: Cleanse Gold Sent product back, I got the return receipt card back last saturday. Means you have had it for 5-6 days (not counting weekend) , but since you are open 7 days a week for customer service I count that as 7-8 days. How long before the refund is issued to my account? From: Customer Service Sent: Tuesday, February 18, 2014 4:05 PMTo: 'sa[redacted]' Subject: Cleanse Gold Dear [redacted], Thank You for contacting Cleanse Gold! You will receive an email when your return is received and successfully checked in. Please contact our customer service department if you have any questions or concerns; We are available 7 days a week, 6:00am 6:00pm (PST) and a representative will be happy to further assist you. Thank you,[redacted]Email Support SpecialistCleanse GoldCustomer Service From: sa[redacted] [mailto:sa[redacted]] Sent: Tuesday, February 18, 2014 10:14 AMTo: Customer ServiceSubject: Re: Cleanse Gold ok. sorry about the confusion on my partI misunderstood and thought that there was actually another shipment on the wayI have returned the bottles sent to me for the trial. please issue refund appropriatelyTY Note: Might save confusion if you offered 30 day trial with 30 day supply. If the trial is only 15 days (I missed that) then send only 15 day supplyty again. sorry the product did not work. gained 3-4 pounds I sent both products in one envelope since they both went to same address. rma numbers on envelope and in envelope From: Customer Service Sent: Friday, February 14, 2014 4:35 PMTo: 'sa[redacted]' Subject: Cleanse Gold Dear [redacted], Thank you for contacting Cleanse Gold. I am unable to appropriately respond to your issue via e-mail using the information I have available to me. I apologize for the inconvenience. Please contact our customer service department at ###-###-#### Mon-Fri, 8am to 5pm Saturday 8am-4pm (MST) and a representative will be happy to assist you in a speedy and accurate manner. Please contact our customer service department if you have any questions or concerns; We are available 7 days a week, 6:00am 6:00pm (PST) and a representative will be happy to further assist you. Thank you,[redacted]Email Support SpecialistCleanse GoldCustomer Service From: sa[redacted] [mailto:sa[redacted]] Sent: Friday, February 14, 2014 8:50 AMTo: Customer ServiceSubject: Re: Cancellation Notification #[redacted] I sent the below information to you on the 11th Well it is 7 days since you said it shippedI got email confirming cancel of account and that all ongoing and future charges would be stoppedalso got rma numberswhat I have not got is the shipment, so I can return itand you did not stop the payment as the email from you stated, as a matter of fact it was 2 days after this email that your charge posted Did the shipment ever go out? you provided no tracking numbersif not please contact my bank and have the charges removed Tomorrow morning is the 14th, plenty of time for a response. Please do so Now it is the 14th. Still no shipment and still no refund activity on my paymentI have put a stop to the payment from my bankI was hoping that you would take care of this as you stated in your emails to me, however you have not done so after 10 days This applies to both the cleanse and the CG. Seems as if your company policy is customer service for paying customers, screw those who cancel! My next email will be sending a copy of ALL emails to Revdex.com with complaint to get this taken care of Hope you do before that! From: Customer Service Sent: Wednesday, February 05, 2014 6:19 AMTo: [redacted] Subject: Cancellation Notification #[redacted] Cancellation Notification Order Number: [redacted] Ordered on 02/05/2014 01:59am Dear [redacted],Thank you for using Cleanse Gold First Charge. This email is to inform you that your subscription status has been recently updated and any ongoing or all future charges have been cancelled as per your request.If you have any questions about the cancellation of this subscription, or if you would like to re-activate the same in the future, please feel free to contact our Customer Service team.Customer Service###-###-####Desired Settlement: the emails above also apply to [email protected] as they do to [email protected] Gold Contact Information, Company Address: 17602 17th St. #102-296, Tustin, CA 92780Return Address: Garcinia Gold Returns Department, 10701 Abercorn St., Unit 61553Savannah, GA 31420 Phone Number: ###-###-####, Hours: 6AM-6PM PSTi have the green usps card for certified return receipt signed by a [redacted]Amount: $89.95 Merchant: GARCINIAGOLD[redacted]-IRVINE ,CA Amount: $79.95 Merchant: CLEANSEGOLD[redacted] -IRVINE ,CA