The customer was emotionally distraught, and this account is exaggerated Based on our in-vehicle security camera footage, the driver was polite until which point the customer started yelling at himThe driver did insist that the customer leave the cab, as was his prerogative under the circumstancesWhen the customer called back and spoke to [redacted] , we did send her another cab, and the delay was because we were extremely busy at that timeI apologize that the customer had a bad experience, but in this case, the driver acted appropriately
The customer was emotionally distraught, and this account is exaggerated Based on our in-vehicle security camera footage, the driver was polite until which point the customer started yelling at himThe driver did insist that the customer leave the cab, as was his prerogative under the circumstancesWhen the customer called back and spoke to [redacted] , we did send her another cab, and the delay was because we were extremely busy at that timeI apologize that the customer had a bad experience, but in this case, the driver acted appropriately