Greater Alliance Federal Credit Union

Research was completed upon this member’s Revdex.com complaint and it was verified that this member was unable to make a payment directly to the credit union. Further research concluded that actions taken were consistent with credit union policiesfor such a scenario relative to the timing the request
was made. Further details are withheld to protect the member's privacy

We apologize if there was miscommunication in regards to your request. The credit union provides members with a 1 month skip while their hardship request is being reviewed by a committee. We also encourage members to consult with Greenpath for budgeting purposes. The Debt Management Program is...

optional to our members and all payment modifications should be discussed with Greater Alliance Federal Credit Union directly. Greater Alliance has an internal committee who reviews hardship requests, whom can further decide if a modification to your loan could be approved. The committee has arrived to a decision on your request and the Consumer Loan Lending Supervisor will be in touch with you today for a resolution. We sincerely apologize for any inconveniences this may have caused and reassure you that we are here to be of assistance. Thank you for being a valued member.

Review: Company would not except payment .Desired Settlement: Comply with agreement.

Business

Response:

Research was completed upon this member’s Revdex.com complaint and it was verified that this member was unable to make a payment directly to the credit union. Further research concluded that actions taken were consistent with credit union policiesfor such a scenario relative to the timing the request was made. Further details are withheld to protect the member's privacy.

Review: I went to inquire about a car loan that was never processed in April. I now have $25 fee from the bank in regards to a loan that was never accepted or denied. In fact, they told it was applied because the loan expired. The funds were taken out on 5/21/15. When first inquiring about this loan I was never contacted by the bank to update me on the loan. The representative that was "assisting" me was [redacted] He never told me about a loan fee or anything of that sort. He never followed up on me in regards to the loan. I didn't know about the fee until I checked my banking account today. When I called the bank they said it will not be reimbursed because it is stipulated on my initial contract. My initial contract was to open a bank account but no apply for a loan. Also, to close my account and receive my funds they will charge me an additional $20. This is outrageous, no fees were disclosed to me.Desired Settlement: I wanted a refund of my $25 for a "loan app" that NEVER transpired.

Business

Response:

Greater Alliance Federal Credit Union is in receipt of Mr. [redacted]'s complaint. Please know that Greater Alliance Federal Credit Union values its membership and is committed to providing great service. We reviewed, researched and contacted Mr. [redacted] in regards to his concerns and upon concluding the conversation Mr. [redacted]’s fees were returned. Please feel free to contact me with any additional questions and or concerns. Regards,