Great Medical Supplies

Review: I PLACED THE ORDER ON 6/**/15 AND HAVE NOT RECEIVED MY ORDER. THEY HAVE DEBITED MY BANK ACCOUNT. I HAVE EMAILED AND NO RESPONSE. I HAVE LEFT MESSAGES AS WELL TO CHECK THE STATUS OF MY ORDER. NOW NOONE ANSWERS WHEN I CALL.Desired Settlement: I WOULD PREFER DELIVERY OF THE EXACT PRODUCT I PURCHASED OR A COMPLETE REFUND OF $57.95.

Consumer

Response:

I have received a full refund from the business of $57.95. As long as they do not charge any other charges to my credit card I am satisfied with this complaint being closed.

Sincerely,

Review: Ordered an Invacare Swivel Bar order number [redacted]. Phone [redacted] told me item would be delivered Jan ** 2015. Never received item. Product was advertised. I believe it is not in their stock. Called several times, company never called back. Called to ask for refund on my debit card, on Friday January **, 2015. Never received a refund. This is one of the worst companies, I,ve dealt with.Desired Settlement: Would like a refund' credited back to my debit card of $80.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a pediatric medical assistant and use a head circumference measuring tape everyday. There are a few brands but Seca brand is the best. I was searching and found this website offering "measuring tape head circumference" with a picture of the Seca brand next to the description. It was a good price with expensive shipping but I was willing to pay it for the Seca brand. When I received them in the mail it came from a different company. [redacted]. Their website is ciamedical.com. To my dismay I received PediaPals brand tapes instead. I placed calls to both the company I ordered from and received them from. I never got a live person. Left a couple messages and never got a call back. There was no way to email medicalsuppliesshop.com. I am stuck now with these terrible head circumference tapes that cost me 50$ of my own money and I can't use the product. I have a printed copy of my order with the Seca picture and I have my packing slip that doesn't specify the brand. It also just says "measuring tape head circ".Desired Settlement: I would like 15 Seca brand head circumference tapes sent or a full refund including the shipping cost. The total is 50.35$.

Business

Response:

Our description on this particular product doesn't specify that is a Seca Brand, customer assumed by the image that it is a product made by Seca. But we like to satisfy our customer and refunded full amount to her card. Thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,